Parker Jewish Institute for Health Care & Rehab
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 292 Google reviews
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What this means for your family
This facility's rehabilitation department is highly regarded and often cited as a reason for successful recovery. However, the recurring reports of understaffing and neglect mean that families must be prepared to be highly involved, daily advocates for their loved ones to ensure basic needs are met.
Google Reviews
Google Reviews
292 reviews on Google“Parker Jewish Institute receives highly polarized feedback, with families either praising the facility as a top-tier rehab center or condemning it as a site of severe neglect. While many reviewers highlight excellent physical therapy and specific, compassionate staff members, a significant number of families report chronic understaffing, long response times for call bells, and poor hygiene management. Families considering this facility should be aware of these starkly different experiences and the potential need for constant, daily advocacy.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, well-maintained facility grounds
- Dedicated, compassionate individual staff members
- Specialized cultural units (e.g., Indian Unit)
Concerns
- Chronic understaffing and slow call bell response times (mentioned by 28 reviewers)
- Poor hygiene and neglect of basic needs (soiled diapers, bed sores) (mentioned by 19 reviewers)
- Lack of communication and difficulty reaching administration (mentioned by 12 reviewers)
- Inconsistent medication management and delayed treatment (mentioned by 9 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 226 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's size of 527 residents, what specific protocols are in place to ensure that call bells are answered promptly and that individual hygiene needs are met consistently?
- 2I noticed your team is very active in responding to online feedback; how do you use that family input to improve communication and ensure we can easily reach administration when we have questions?
- 3Since the physical and occupational therapy programs are highly regarded here, how are those services integrated into a resident's daily routine to ensure they stay active?
- 4With medication management being a top priority, could you walk us through the process for ensuring medications are administered on time and how you track any changes in a resident's treatment plan?
- 5How does the facility foster a sense of community and cultural connection, particularly within the specialized units, to ensure residents feel at home and engaged?
- 6In the event of a medical concern, what is the standard procedure for notifying family members, and how do you ensure that information flows clearly between the nursing staff and our family?
Personalized based on this facility's data
Key Review Excerpts
“The speech therapy dept is excellent and caring and rehab following a UTI and came home about a month later with bed wounds, and a hoyer lift.”
“The CNAs don't give up, encouraging her and taking the time needed to feed her. My mother has received excellent care in her three and half months at Parker.”
“My 98-year-old aunt is currently at Parker Jewish Institute for Health Care and Rehabilitation, and our experience has been outstanding. The level of attention, professionalism, and compassion at Parker is clearly superior.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
One family filed a complaint that led to a December 2024 deficiency for failing to properly report suspected abuse or neglect, which remains under correction. The facility has had recurring issues with infection control, resident rights including care planning participation, and building safety problems like blocked exits and electrical hazards. Most deficiencies appear corrected, but the recent complaint-triggered issue regarding abuse reporting procedures warrants discussion during any visit.
Dec 9, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 10, 2025Routine1
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Oct 23, 2023Routine5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide sliding doors free of hazards, operable without special knowledge or effort, and meet weight requirements to set door in motion.
Aug 18, 2021Routine2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Parker Jewish Institute for Health Care & Rehab
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
292 reviews from families & visitors
Official Website
Visit parkerinstitute.org
Medicare data downloads
Original nursing home datasets
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