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Strong Medicare quality ratings; public reviewers often praise highly effective physical and occupational therapy programs. Still worth an in-person visit.
based on 317 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Highfield Gardens Care Center of Great Neck has a strong overall Medicare rating. Public reviewers frequently mention: highly effective physical and occupational therapy programs and warm, attentive, and professional front-desk staff. Review the component ratings and current source records before deciding.
Highfield Gardens Care Center receives polarized feedback, with many families praising the rehabilitation team and specific staff members for their dedication, while others report serious concerns regarding neglect, poor hygiene, and understaffing. While the facility is frequently described as clean and welcoming by some visitors, a significant number of reviewers cite issues with slow response times, poor food quality, and inadequate care for high-needs patients.
Quality Themes
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Concerns
Rating Trends
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Distribution · 222 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The rehab was excellent and got him walking again. The food could have been better but we didn’t go there first that. We brought him food. He said the nurses were all very nice.”
“The facility is grossly understaffed and most of the staff is unqualified to be taking care of people with dementia and Alzheimer’s.”
“The therapy with Ariet and Chris helped get me stronger. Nurses Paola and Victor cared for me with so much love and attention. Stephanie from kitchen brought me fluffy pancakes and fresh pizza.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Highfield Gardens shows a pattern of recurring building safety and food service issues across multiple surveys, with deficiencies in fire safety systems, emergency exits, and food handling appearing repeatedly from 2020 to 2025. The facility has committed to correcting all identified problems, but the persistence of similar building safety and dietary concerns suggests ongoing operational challenges that families should discuss during visits.
Construction Deficiencies
Use approved construction type or materials.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Construction Deficiencies
Use approved construction type or materials.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Miscellaneous Deficiencies
Meet Health Care Facilities Code mechanical requirements.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Federal Penalties
Fine
Oct 10, 2023
$1,748
Fine
Sep 18, 2023
$3,174
Highfield Gardens Care Center of Great Neck
for profit
Jonathan Bleier
18 facilities nationwide
Chain avg rating: 2.6/5 · Rank 4 of 18
Owners
Bleier, Jonathan
Owner
Bleier, Sorah
Owner
Schiffer, Samuel
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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Google Reviews
317 reviews from families & visitors
Official Website
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Original nursing home datasets
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