Highfield Gardens Care Center of Great Neck
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy programs. Still worth an in-person visit.
based on 317 Google reviews
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What this means for your family
Highfield Gardens offers a highly effective rehabilitation program that has helped many patients regain mobility, making it a strong candidate for short-term recovery. However, families should be aware of significant reports regarding inconsistent nursing responsiveness and dietary errors; we strongly recommend conducting daily, unannounced visits to ensure your loved one's specific care and dietary needs are being met.
Google Reviews
Google Reviews
317 reviews on Google“Highfield Gardens Care Center receives polarized feedback, with many families praising the rehabilitation team and specific staff members for their dedication, while others report serious concerns regarding neglect, poor hygiene, and understaffing. While the facility is frequently described as clean and welcoming by some visitors, a significant number of reviewers cite issues with slow response times, poor food quality, and inadequate care for high-needs patients.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy programs
- Warm, attentive, and professional front-desk staff
- Clean and well-maintained facility environment
- Strong, personalized care from specific nurses and aides
Concerns
- Slow or non-existent response to call bells/patient needs (mentioned by 6 reviewers)
- Poor food quality and failure to follow dietary restrictions (mentioned by 5 reviewers)
- Understaffing leading to neglect or hygiene issues (mentioned by 7 reviewers)
- Inadequate communication regarding patient care/medical status (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 222 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is your preferred process for families to communicate with staff regarding a loved one's daily medical status?
- 2Given the importance of nutrition, how do you ensure that specific dietary restrictions are consistently met during meal service?
- 3Could you walk me through the protocol for responding to call bells and how you ensure residents receive timely assistance when they need it?
- 4Since your therapy programs are highly regarded, how are these sessions integrated into the daily routine for residents who need physical or occupational support?
- 5With your current staffing levels, what steps are being taken to maintain high standards of hygiene and personalized attention for all residents?
- 6How does your team manage medication administration to ensure accuracy and safety for residents throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The rehab was excellent and got him walking again. The food could have been better but we didn’t go there first that. We brought him food. He said the nurses were all very nice.”
“The facility is grossly understaffed and most of the staff is unqualified to be taking care of people with dementia and Alzheimer’s.”
“The therapy with Ariet and Chris helped get me stronger. Nurses Paola and Victor cared for me with so much love and attention. Stephanie from kitchen brought me fluffy pancakes and fresh pizza.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Highfield Gardens shows a pattern of recurring building safety and food service issues across multiple surveys, with deficiencies in fire safety systems, emergency exits, and food handling appearing repeatedly from 2020 to 2025. The facility has committed to correcting all identified problems, but the persistence of similar building safety and dietary concerns suggests ongoing operational challenges that families should discuss during visits.
Feb 3, 2025Routine11
Construction Deficiencies
Use approved construction type or materials.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Apr 11, 2023Routine19
Construction Deficiencies
Use approved construction type or materials.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Miscellaneous Deficiencies
Meet Health Care Facilities Code mechanical requirements.
Sep 15, 2020Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Federal Penalties
Fine
Oct 10, 2023
$1,748
Fine
Sep 18, 2023
$3,174
Ownership & Operations
Who Operates This Facility
Highfield Gardens Care Center of Great Neck
for profit
Chain Affiliation
Jonathan Bleier
18 facilities nationwide
Chain avg rating: 2.6/5 · Rank 4 of 18
Ownership & Management
Owners
Bleier, Jonathan
Owner
Bleier, Sorah
Owner
Schiffer, Samuel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
317 reviews from families & visitors
Official Website
Visit highfieldgardens.com
Medicare data downloads
Original nursing home datasets
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