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Strong Medicare quality ratings; public reviewers often praise highly skilled physical and occupational therapy teams. Still worth an in-person visit.
based on 128 Google reviews
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Northwell Health Stern Family Center for Rehab has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: highly skilled physical and occupational therapy teams and clean and well-maintained facility environment. Review the component ratings and current source records before deciding.
The Northwell Health Stern Family Center for Rehabilitation receives highly polarized feedback, with many families praising the physical and occupational therapy teams while expressing deep frustration with nursing and CNA staffing levels. While some patients report excellent, attentive care, a significant number of reviewers cite long wait times for call bells, poor communication from management, and inconsistent hygiene standards. Families should be prepared to be highly involved in their loved one's daily care to ensure needs are met.
Quality Themes
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Concerns
Rating Trends
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Distribution · 132 analyzed
Personalized based on this facility's data
Key Review Excerpts
“I was in rough shape when I got there. But Joe the physical therapist was amazing. He got me to do things that I thought I would never do again.”
“Nurses are wonderful and most cnas are attentive and caring. Definitely short staffed but who works these days, it’s a shame. You have to be on top of them.”
“The Social Work Department at Stern Rehab demonstrated exceptional professionalism and dedication. Robert and Alex went above and beyond in coordinating care for our mutual patients.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
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Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
The facility had 15 deficiencies across three surveys, with one complaint from a family reporting safety concerns. The most frequent issues involved resident assessment and care planning, infection control, and resident rights. All deficiencies have been corrected by the facility, though infection control problems recurred in both 2023 and 2025 surveys, suggesting ongoing challenges in this area.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Northwell Health Stern Family Center for Rehab
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Key personnel
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