Northwell Health Stern Family Center for Rehab
Strong Medicare quality ratings; families often praise highly skilled physical and occupational therapy teams. Still worth an in-person visit.
based on 127 Google reviews
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What this means for your family
This facility's physical and occupational therapy teams are highly regarded and can lead to successful recovery outcomes. However, families must be prepared to be physically present or highly involved, as multiple reviewers report significant delays in nursing response times and inconsistent care. We strongly recommend asking management about their current staffing ratios and how they handle communication with families before admitting a loved one.
Google Reviews
Google Reviews
127 reviews on Google“The Northwell Health Stern Family Center for Rehabilitation receives highly polarized feedback, with many families praising the physical and occupational therapy teams while expressing deep frustration with nursing and CNA staffing levels. While some patients report excellent, attentive care, a significant number of reviewers cite long wait times for call bells, poor communication from management, and inconsistent hygiene standards. Families should be prepared to be highly involved in their loved one's daily care to ensure needs are met.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled physical and occupational therapy teams
- Clean and well-maintained facility environment
- Responsive management when issues are escalated
- Professional and dedicated social work department
Concerns
- Extremely slow response times to call bells and requests for assistance (mentioned by 22 reviewers)
- Inconsistent or poor quality of food and dietary order errors (mentioned by 12 reviewers)
- Unprofessional, rude, or dismissive behavior from nursing and CNA staff (mentioned by 15 reviewers)
- Lack of communication from doctors and social workers regarding patient status (mentioned by 8 reviewers)
- Medication management errors or delays (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 131 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the high volume of residents, what is the specific protocol for ensuring call bells are answered promptly, and how is this monitored during night shifts?
- 2I understand that medication management is a priority; could you walk me through the safety checks in place to prevent errors during the administration process?
- 3How does the facility ensure that dietary orders are accurately communicated to the kitchen staff, and what options are available if a resident has specific nutritional needs or preferences?
- 4Since communication is vital for our family, what is the standard process for updating families on a resident's health status, and who is our primary point of contact for clinical questions?
- 5We have heard great things about your therapy teams; how do these departments coordinate with the nursing staff to ensure a consistent level of care throughout the day?
- 6What steps are being taken to foster a supportive and professional environment among the nursing and CNA staff to ensure all residents feel treated with patience and respect?
Personalized based on this facility's data
Key Review Excerpts
“I was in rough shape when I got there. But Joe the physical therapist was amazing. He got me to do things that I thought I would never do again.”
“Nurses are wonderful and most cnas are attentive and caring. Definitely short staffed but who works these days, it’s a shame. You have to be on top of them.”
“The Social Work Department at Stern Rehab demonstrated exceptional professionalism and dedication. Robert and Alex went above and beyond in coordinating care for our mutual patients.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with pressure sores (bedsores)
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
The facility had 15 deficiencies across three surveys, with one complaint from a family reporting safety concerns. The most frequent issues involved resident assessment and care planning, infection control, and resident rights. All deficiencies have been corrected by the facility, though infection control problems recurred in both 2023 and 2025 surveys, suggesting ongoing challenges in this area.
Feb 12, 2025Routine8
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 3, 2023Routine4
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Nov 3, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 29, 2021Routine2
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Northwell Health Stern Family Center for Rehab
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
127 reviews from families & visitors
Official Website
Visit northwell.edu
Medicare data downloads
Original nursing home datasets
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