The Bristal at North Hills
Families consistently rate this highly — reviewers highlight warm, attentive, and professional staff. Schedule a visit to confirm the fit.
based on 45 Google reviews
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What this means for your family
The Bristal at North Hills maintains a very high standard of care and community engagement, making it an excellent choice for families seeking a vibrant environment. While the facility is well-regarded, we recommend asking about their process for handling urgent maintenance requests to ensure your loved one's comfort is prioritized during unexpected issues.
Google Reviews
Google Reviews
45 reviews on Google“The Bristal at North Hills is consistently praised by families for its warm, attentive staff and well-maintained, beautiful facility. Reviewers frequently highlight the high-quality dining experiences and the compassionate care provided to residents, particularly within the Reflections memory care unit.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and professional staff
- Clean and well-maintained facility
- High-quality dining and community events
- Compassionate memory care support
Concerns
- Occasional maintenance or infrastructure issues (e.g., plumbing) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 68 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is so wonderful to see how much the management cares about responding to feedback from the community; how do you use resident and family input to improve the facility?
- 2The dining and community events seem like a real highlight here—could you walk us through what a typical week of social activities looks like for the residents?
- 3We noticed the facility is exceptionally well-maintained; are there any recent or upcoming facility upgrades planned to ensure everything stays in top shape?
- 4Since the staff is known for being so warm and attentive, how do you ensure that level of personalized care remains consistent during shift changes?
- 5In the event of a medical emergency or a sudden change in health, what is the specific protocol for getting help and notifying our family?
- 6For residents who might need a little extra cognitive support, how does the memory care team tailor their daily routines to meet individual needs?
Personalized based on this facility's data
Key Review Excerpts
“My mother is on the Reflections Memory Care Floor. Jai is compassionate, thoughtful, efficient, and really cares about the residents. Even though Jai received a well-deserved promotion, she still takes the time to see my mother and provide me with updates.”
“My mother-in-law, currently 94, has been cared for at the Bristal North Hills for almost 5 years. During that time, her care has been consistently outstanding. Any assisted living community has positives and negatives. The Bristal truly has offered mostly positives—the food is high-quality, the facility is immaculate, and the staff seems to know the residents quite well.”
“My mom has been a resident for two years and recently experienced a plumbing issue in her apartment. This was a very upsetting, extensive and complicated issue that took several days to resolve. Thanks to the maintenance staff (Eric & Domenick) and the outstanding housekeeping staff (Jessica,Leubrum )and Carol (director of housekeeping) for their tireless effort to fix, clean up and keep my mom comforted.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
No violations found in inspection history
Ownership & Operations
Who Operates This Facility
Engel Burman Senior Housing at North Hills, INC.
for profit
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit thebristal.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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