The Bridges at Ankeny
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 54 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (14 vs median 5)
- High staff turnover (59%)
- High RN turnover (58%)
Below average in IA · Below recommended RN staffing · Above average staffing · Chain outperformer · No penalties on record
What this means for your family
While the therapy department at The Bridges at Ankeny is frequently praised, the facility has seen a sharp decline in overall care quality. Families should be extremely cautious regarding medication management and response times; if you choose this facility, plan for frequent, unannounced visits to monitor your loved one's basic needs.
Google Reviews
Google Reviews
54 reviews on Google“The Bridges at Ankeny has experienced a significant decline in quality, with numerous recent reviews citing severe understaffing, medication mismanagement, and unresponsive call lights. While some families report positive experiences with the therapy department and individual staff members, the consensus in recent years points to systemic failures in basic patient care and facility management.”
Quality Themes
Tap a score for detailsStrengths
- Highly regarded physical therapy department
- Some individual staff members described as compassionate
- Clean and well-maintained facility environment (historically)
Concerns
- Chronic understaffing leading to long wait times for call lights (mentioned by 12 reviewers)
- Medication administration errors and delays (mentioned by 6 reviewers)
- Poor food quality and nutritional management (mentioned by 5 reviewers)
- Communication failures and unresponsive phone systems (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 87 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about your physical therapy department; could you tell us more about how the therapists work with residents to maintain their mobility?
- 2With the recent changes in state inspections, what specific steps is the facility taking to improve care standards and address recent deficiencies?
- 3How do you ensure that medication is administered accurately and on time, especially during busy shift changes?
- 4How does the nursing team manage call lights to ensure that residents aren't waiting too long for assistance with their needs?
- 5What is the process for communicating important updates to family members, and how can we ensure we can always reach a staff member easily?
- 6Could you describe the daily dining experience, including how much input residents have regarding the nutritional quality and variety of the meals?
Personalized based on this facility's data
Key Review Excerpts
“My mother was in this facility from January 13th to January 22nd with medicine mismanagement and communication issues with staff from day one. From January 23rd until February 3rd, basic care and medication mismanagement caused issues severe enough for her surgeon to admit her to the hospital for wound care.”
“Every day when I’d visit my mom, she was soaked through to the sheets with urine. There would be evidence of someone being in the room recently, (food had been delivered by the cna, meds were just given etc) and no one checks the brief or bedding.”
“The therapy department is top-notch. They encourage you to do your best and applaud your successes. The puppies are an added bonus. The problem is the management of the facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern with 23 complaint-triggered deficiencies, indicating families have repeatedly filed reports about care issues. The most frequent problems involve infection control, care planning, nursing staffing levels, and basic daily care assistance. While most deficiencies show correction dates, several critical issues from September 2024 remain without correction plans, and problems persist across multiple surveys, suggesting ongoing quality concerns.
Mar 17, 2026Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
May 15, 2025Complaint5
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Feb 20, 2025Routine4
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 20, 2025Complaint6
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 19, 2024Complaint9
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 4, 2024Routine11
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Miscellaneous Deficiencies
Meet requirements for operating features, such as evacuation plans, fire drills, smoking regulations, draperies, decorations and the inspection, testing and maintenance of fire doors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
Apr 16, 2026InspectionClean
Fed violations: 0, State violations: 0
Mar 17, 2026InspectionClean
Fed violations: 5, State violations: 1
Jan 21, 2026ComplaintClean
Fed violations: 0, State violations: 0
Oct 29, 2025ComplaintClean
Fed violations: 0, State violations: 0
Oct 2, 2025ComplaintClean
Fed violations: 0, State violations: 0
Jun 6, 2025ComplaintClean
Fed violations: 0, State violations: 0
May 15, 2025ComplaintClean
Fed violations: 5, State violations: 0
Mar 14, 2025InspectionClean
Fed violations: 0, State violations: 0
Ownership & Operations
Who Operates This Facility
The Bridges at Ankeny
for profit
Chain Affiliation
Campbell Street Services
20 facilities nationwide
Chain avg rating: 2.1/5 · Rank 5 of 16
Ownership & Management
Owners
Holdco Ankeny, Ia, LLC
Owner · Organization
5v+ Seniors Healthcare Fund Gp, LLC
Owner (parent company) · Organization
5v+ Seniors Healthcare Fund, Lp
Owner (parent company) · Organization
Birchwood Healthcare Partners LLC
Owner (parent company) · Organization
Investco Ankeny, Ia, LLC
Owner (parent company) · Organization
Bakst, David
Owner (parent company)
Brown, Jeremy
Owner (parent company)
Brown, Steven
Owner (parent company)
Dole, Isaac
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit thebridgesankeny.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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