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Assisted Living

Suites of Ankeny

Limited public data on Suites of Ankeny. Call, tour, and ask to meet current residents' families — your own impression matters most.

420 Nw Ash Drive, Ankeny, IA 5002168 bedsLicensed & Active
Google rating
3.8/5

based on 13 Google reviews

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What this means for your family

While the facility is physically beautiful and modern, the reports of delayed emergency response times and inconsistent hygiene are major red flags. I strongly recommend you ask for a specific breakdown of staffing ratios during nights and weekends and request a tour that includes observing how staff respond to call lights.

Google Reviews

Google Reviews

13 reviews on Google
Suites of Ankeny is a modern, visually appealing facility that receives praise for its clean, home-like environment and peaceful outdoor pond area. However, serious concerns regarding basic care standards, such as infrequent hygiene assistance and delayed response times to emergency alerts, have been reported by family members. Prospective families should weigh the facility's aesthetic appeal against these significant reports of inconsistent care and poor communication.

Quality Themes

Tap a score for details
Food8.0Staff5.0Clean6.0Activities8.0MedsN/AMemoryN/AComms2.0Value2.0

Strengths

  • Modern, clean, and well-maintained building
  • Peaceful outdoor pond area
  • Warm, home-like apartment atmosphere

Concerns

  • Delayed response to emergency alerts and calls (mentioned by 2 reviewers)
  • Inconsistent hygiene and cleaning services (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02017(1)5.02018(2)2.02020(1)1.02021(2)1.02025(2)5.02026(6)

Distribution · 14 analyzed

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How They Respond to Reviews

39%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We love how modern and clean the building looks; how often is the housekeeping schedule updated to ensure the apartments stay just as pristine as they appear today?
  • 2The outdoor pond area looks so peaceful; are there specific daily activities or scheduled times when residents are encouraged to enjoy the gardens?
  • 3In the event of an emergency or a call button press during the night, what is the specific protocol to ensure a staff member responds immediately?
  • 4Since the atmosphere here feels so much like a home, how do you involve families in the day-to-day communication regarding any changes in a resident's care?
  • 5We noticed you are very active in engaging with the community online; how does that same level of responsiveness translate to communicating with families regarding billing or service value?
  • 6With a cozy community of 68 residents, how do you ensure that personalized care needs are met without any delays in service?

Personalized based on this facility's data


Key Review Excerpts

A staff member even told me that my mother laid on the floor after a fall for an hour after pushing her alert button before anyone came to help her. Rarely would anyone answer the front desk phone.

Long-term resident's family · 2020★★☆☆☆

The building itself is modern, clean, and beautifully designed, while the apartments feel warm, comfortable, and truly home-like rather than institutional.

Visitor/Observer · 2026★★★★★

Suites of Ankeny is a beautiful, modern-looking facility with extremely caring staff. It is adjacent to an outdoor fenced-in pond area where residents can sit outdoors observing nature in peace.

Visitor/Observer · 2026★★★★★
Source: 13 Google reviews

State Inspection History

State Inspections

Source: Iowa Dept. of Inspections, Appeals & Licensing

7total
12deficiencies
Mar 24, 2026Other
Clean

Fed violations: 0, State violations: 0

Jun 12, 2025Inspection
Clean

Fed violations: 0, State violations: 0

Jan 10, 2024Other
Clean

Fed violations: 0, State violations: 1

Jun 1, 2023Inspection
Clean

Fed violations: 0, State violations: 4

Mar 23, 2021Inspection
Clean

Fed violations: 0, State violations: 6

Oct 9, 2017Complaint
Clean

Fed violations: 0, State violations: 0

Mar 20, 2017Other
Clean

Fed violations: 0, State violations: 1

Contact

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References & Resources

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