Mill-Pond
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 22 Google reviews
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What this means for your family
Mill-Pond offers a vibrant activity schedule and a clean environment that many residents enjoy. However, recent feedback suggests a decline in grounds maintenance and some issues with staff professionalism; we recommend visiting the facility in person to observe the current state of the exterior and the responsiveness of the front desk staff.
Google Reviews
Google Reviews
22 reviews on Google“Mill-Pond is generally regarded as a clean, well-maintained facility with a variety of engaging activities and a compassionate nursing staff. However, recent reviews highlight significant concerns regarding grounds maintenance and occasional instances of unprofessional or rude staff behavior. While many long-term residents and families report positive experiences, some visitors have expressed frustration with communication and facility upkeep.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Engaging activity programs
- Compassionate and caring staff
- Beautiful grounds (in specific areas)
Concerns
- Poor maintenance of outdoor grounds and pond areas (mentioned by 2 reviewers)
- Unprofessional or rude staff interactions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your activity program is highly praised; could you walk us through a typical week of events for residents?
- 2With a 5-star staffing rating, how do you ensure that every resident receives consistent, personalized attention throughout the day?
- 3We noticed some of the outdoor areas near the pond are beautiful; what is your current plan for maintaining those spaces so residents can enjoy them year-round?
- 4Communication is very important to our family; what is the best way for us to stay updated on our loved one's daily care and well-being?
- 5Regarding the recent health inspection findings, could you share what steps the facility has taken to address those specific areas?
- 6I see that you are active in responding to feedback online; how do you use that input to foster a positive and professional culture among your staff?
Personalized based on this facility's data
Key Review Excerpts
“The variety of activities provided-excellent music programs, many church services and Bible studies fill our hours every day. All of the above are so very appreciated however, the incredible kindness and love shown by staff every single day is absolutely mind-boggling.”
“Recently moved my mom into Mill Pond and she's been very happy there. They have a lot of great activities and the staff are all very helpful. They keep everything very well maintained and clean.”
“Every single staff person is nice, knowledgable and very caring. The residents are friendly and happy. The facility is clean, modern and well kept.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
8
measures
4
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Mill-Pond has concerning patterns with families filing complaints that triggered four deficiencies in 2024 related to resident rights, abuse reporting, and pressure ulcer care. The facility shows recurring issues across surveys with fire safety systems, emergency preparedness, and nutrition/dietary services. While all deficiencies have correction dates, the repeated safety violations and recent complaint-driven findings about basic care quality warrant careful consideration during your visit.
Mar 19, 2026Routine4
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Mar 6, 2025Routine8
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 15, 2024Routine6
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Apr 15, 2024Complaint8
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Feb 23, 2023Routine8
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Ownership & Operations
Who Operates This Facility
Mill-Pond
nonprofit
Chain Affiliation
Presbyterian Homes & Services
21 facilities nationwide
Chain avg rating: 4.3/5 · Rank 12 of 20 (Best)
Ownership & Management
Owners
Presbyterian Homes and Services
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit preshomes.org
Medicare data downloads
Original nursing home datasets
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