Assisted Living

Mill Pond AL

Name: Public quality & inspection record for Mill Pond AL
Creator: EveryPlace
License: https://everyplace.care/research-policy

Public Google reviewers rate this highly and often mention warm, compassionate, and kind nursing staff. Schedule a visit to confirm the fit.

1201 Se Mill Pond Ct, Ankeny, IA 50021|Reported capacity: 98|Licensed & active

Google rating

4.1/5

based on 22 Google reviews

(515) 964-2273 Directions Website

Street View

Email Mill Pond AL to yourself

Get a one-time email with a link to this profile so it is easy to find and share later.

This sends one email and does not add you to a mailing list.

What this means for your family

Public Google reviewers rate Mill Pond AL highly. Reviewers highlight: warm, compassionate, and kind nursing staff, well-maintained and clean facility interiors. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.

Google Reviews

45 public Google reviews available

Mill Pond generally receives high praise for its caring staff, clean environment, and robust activity schedule, with many families expressing deep satisfaction with their loved ones' care. However, recent feedback highlights significant concerns regarding the maintenance of outdoor grounds and isolated incidents of unprofessional, rude behavior from staff members. Families should weigh the strong internal community and activity programs against these specific complaints about exterior upkeep and occasional communication friction.

Quality Themes

Tap a score for details

Strengths

Warm, compassionate, and kind nursing staff
Well-maintained and clean facility interiors
Diverse and engaging activity programs
Helpful and supportive transition process

Concerns

Poor maintenance of outdoor grounds and pond areas (mentioned by 2 reviewers)
Unprofessional or rude staff interactions (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 45 analyzed

How They Respond to Reviews

73%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed the indoor spaces are kept beautifully; what is the current plan for refreshing the outdoor grounds and pond area to match that same level of care?
2With 98 residents, how do you ensure that communication remains consistent and proactive so families always feel updated on their loved one's well-being?
3The activity program sounds very diverse; could you share a few examples of how you encourage residents to participate and build connections with one another?
4We value a supportive culture; what steps does leadership take to ensure that every staff member reflects the warmth and kindness we’ve heard so much about?
5In the event of a medical concern or emergency, what is the specific protocol for notifying family members and coordinating with outside healthcare providers?
6Since the transition process is often a big step, how do you personally support new residents during their first few weeks to help them feel at home at Mill Pond?

Personalized based on this facility's data

Key Review Excerpts

“The independent living area is clean and well kept 99.8% of every day. Activities are scheduled many days each week.”

Family member · 2022★★★★★

“The variety of activities provided-excellent music programs, many church services and Bible studies fill our hours every day. All of the above are so very appreciated however, the incredible kindness and love shown by staff every single day is absolutely mind-boggling.”

Resident · 2024★★★★★

“I can't say enough positive things about this place. Every single staff person is nice, knowledgable and very caring.”

Family member · 2018★★★★★

Source: 45 Google reviews in the current analysis set

State Inspection History

State Inspections

Source: Iowa Dept. of Inspections, Appeals & Licensing

5total

Mar 12, 2024InspectionNo deficiencies reported

None