Bridges at Ankeny

Strengths

• Top-notch physical therapy department
• Some individual staff members are kind and compassionate
• Beautiful, well-maintained facility aesthetics

Concerns

• Excessive wait times for call lights (mentioned by 9 reviewers)
• Medication mismanagement and delays (mentioned by 6 reviewers)
• Chronic understaffing (mentioned by 5 reviewers)
• Poor food quality and nutritional concerns (mentioned by 5 reviewers)
• Poor communication and unresponsive phone systems (mentioned by 4 reviewers)

How They Respond to Reviews

Questions for Your Tour

• 1Given the importance of timely assistance for residents, could you walk me through your current process for responding to call lights and how you ensure residents aren't waiting too long?
• 2I understand medication management is critical; what specific protocols do you have in place to ensure medications are administered accurately and on schedule?
• 3How do you currently manage staffing levels throughout the day and night to ensure that residents receive consistent, attentive care?
• 4I've heard great things about your physical therapy department; how do you integrate those services into the daily routine for memory care residents?
• 5Could you tell me about the dining experience and how you ensure that meals are both nutritious and appealing for residents with specific dietary needs?
• 6What is your standard procedure for communicating updates to families, and how can we best reach someone if we have an urgent question or concern?

Personalized based on this facility's data