The Bradford Village of Kernersville - West
Reviewer concerns include severe allegations of neglect and lack of respect for residents (mentioned by 2 reviewers) — investigate before committing.
based on 16 Google reviews
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What this means for your family
This facility presents significant risks, particularly regarding medication accuracy and administrative transparency. While you may encounter individual compassionate caregivers, the recurring patterns of neglect and failure to communicate critical health updates are major red flags that require immediate investigation.
Google Reviews
Google Reviews
16 reviews on Google“Families should exercise extreme caution with this facility due to severe allegations of neglect, medication errors, and lack of communication regarding resident status. While one reviewer noted a specific standout employee, the prevailing feedback highlights critical failures in management, administrative transparency, and basic resident care.”
Quality Themes
Tap a score for detailsStrengths
- Individual standout employees providing exceptional care
Concerns
- Severe allegations of neglect and lack of respect for residents (mentioned by 2 reviewers)
- Inaccurate medical documentation and medication management errors (mentioned by 2 reviewers)
- Poor communication from management regarding resident well-being or death (mentioned by 2 reviewers)
- Unprofessional or rude administrative staff (mentioned by 2 reviewers)
- Facility cleanliness and odor issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've noticed some wonderful praise for specific staff members providing exceptional care; how do you ensure that this level of personalized attention is maintained across the entire team?
- 2What specific protocols do you have in place to ensure medication management is accurate and that all medical documentation is kept up to date?
- 3How does the management team handle communication with families to ensure we are always kept in the loop regarding our loved one's daily well-being?
- 4Could you walk us through your daily cleaning and maintenance schedule to ensure the living spaces and common areas always feel fresh and comfortable?
- 5What kind of daily activities or social events do you have planned to keep residents engaged and active within the community?
- 6In the event of a medical emergency or a change in health status after hours, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“They would document medication being given, without actually being given to my family member.”
“The only reason why one of my loved ones was here was because of circumstances that none of the family were able to care for them, and then he passed away and they didn’t even call and tell us that he passed away.”
“I do want to thank one of the best Employees he has went far beyond helping these residents not just residents but helping my mom but Mr.Hill thanks again for all your help”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Sep 19, 2024Follow-up
The facility failed to ensure that all medication aides completed the required state-approved training and passed the written examination. Specifically, one staff member had not completed the full required training hours, and another had not passed the written examination within 60 days of completing their clinical validation skills checklist.
Sep 19, 2024Follow-up
The facility failed to ensure medication aides were properly trained and certified. Specifically, one staff member lacked documentation for the required 10-hour training, and another had not passed the written medication aide examination within 60 days of completing their clinical validation skills checklist.
Jun 22, 2023Follow-up
The facility failed to ensure that a licensed health professional support (LHPS) competency validation was completed for specific tasks. Specifically, for one sampled staff member, there was no evidence of validation for checking fingerstick blood sugar (FSBS) and the administration of medication via injection.
Jun 22, 2023Follow-up
The facility failed to ensure a licensed health professional support (LHPS) competency validation was completed for a staff member performing tasks including checking fingerstick blood sugar and insulin administration. A review of Staff B's personnel record showed no documentation of the required competency validation checklist despite the staff member performing these tasks in May and June 2023.
Mar 16, 2023OtherCleanReport
No deficiencies found during this inspection.
Mar 16, 2023Other
The facility failed to ensure that annual care plans were completed for 2 of 5 sampled residents. Specifically, for Resident #3, there were no care plans available for review after February 11, 2021, and the most recent assessment lacked critical information regarding ambulatory status and assistance needs.
Jul 8, 2022Follow-up
The facility failed to ensure health care and referrals were followed up on for several residents. Specifically, the facility did not monitor referrals to specialists, follow up on daily medication orders, or ensure adequate portable oxygen containers were available for residents using oxygen.
Jul 8, 2022Follow-up
The facility failed to ensure health care and referrals were followed up on for several residents. Specifically, the facility did not complete referrals to a pain specialist, failed to manage orders for daily laxatives and oxygen containers, and did not notify a physician regarding a resident using an oxygen concentrator for sleep apnea.
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References & Resources
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Google Reviews
16 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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