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Assisted Living

Shuler Health Care/record Villa

Limited public data on Shuler Health Care/record Villa. Call, tour, and ask to meet current residents' families — your own impression matters most.

250 Pitt Street, Kernersville, NC 2728412 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
3.8/5

based on 9 Google reviews

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What this means for your family

This facility is an excellent choice for families seeking a peaceful, home-like setting with high-quality care that offers great value. However, you should proactively establish a communication plan with management to ensure you are kept informed about your loved one's well-being.

Google Reviews

Google Reviews

9 reviews on Google
Families can expect a warm, home-like environment that emphasizes a small-scale, family-oriented atmosphere and beautiful grounds. While many reviewers praise the high quality of care and the emotional well-being of residents, there is a specific concern regarding inconsistent communication from management.

Quality Themes

FoodN/AStaff9.0Clean5.0ActivitiesN/AMedsN/AMemoryN/AComms2.0Value10.0

Strengths

  • Warm, family-like atmosphere
  • Beautiful, relaxing grounds with gardens and a koi pond
  • High quality of care relative to cost
  • Supportive environment for resident happiness

Concerns

  • Lack of communication from management

Rating Trends

Tap a year to see what changed

2344.02018(1)5.02019(1)2.02021(2)5.02022(1)3.02023(2)5.02024(1)5.02025(1)

Distribution · 9 analyzed

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How They Respond to Reviews

78%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We love the look of the gardens and the koi pond; how often do the residents get to spend time enjoying those outdoor spaces?
  • 2Since the community is so small and intimate, how do you ensure that family members are kept updated on their loved one's well-being and daily changes?
  • 3With such a close-knit, family-like atmosphere, how do you approach introducing new residents to the existing group to help them feel at home?
  • 4What is the protocol for handling medical emergencies or sudden changes in health during the overnight hours?
  • 5I noticed you are very active in responding to feedback; how does the management team use resident or family suggestions to improve the facility?
  • 6Can you tell us more about the types of daily activities or social events that help foster the supportive environment mentioned by others?

Personalized based on this facility's data


Key Review Excerpts

My mother had excellent care for over six years at Shuler. We visited numerous places that charged two to three times the price but did not come close to the quality of care she received at Shuler.

Long-term resident's family · 2025★★★★★

As soon as we pulled into Shulers it felt like home! Everyone is very kind, the grounds are beautiful and full of flowers and birds. A koi pond to relax by.

New resident's family · 2023★★★★★

I can honestly say that I haven't seen her this happy with her living situation in over 15 months. It means a lot to me the excellent care she's been given so far.

Recent resident's family · 2024★★★★★
Source: 9 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

7total
14deficiencies
Oct 21, 2025Other
Tuberculosis Test, Medical Exam & ImmunizationsD 234

The facility failed to ensure that 2 of 3 sampled residents had completed the required two-step tuberculosis (TB) testing. Specifically, one resident's records lacked documentation for the date the TB skin test results were read, and another resident had no documentation of a two-step TB skin test being administered at all.

Oct 21, 2025Other
Tuberculosis Test, Medical Exam & immunizationsD234

The facility failed to ensure that 2 of 3 sampled residents had completed the required two-step tuberculosis (TB) testing in compliance with public health control measures.

Aug 29, 2023Follow-up

The facility's RCD or Administrator must consult with family, responsible persons, or guardians to obtain necessary payment or information during delays in medication ordering or delivery to prevent missed doses.

May 24, 2023Other
Pest Control/Bedbug ManagementDO79

The facility experienced ongoing bedbug issues requiring multiple pest control companies. Staff were not consistently following protocols for prevention, and bedbug covers were occasionally mixed with regular linens.

Medical Follow-up and DocumentationD273

The facility failed to ensure follow-up appointments were properly tracked and attended, specifically regarding a dermatologist visit. Additionally, blood pressure parameters were not correctly updated or documented in the medication administration system.

Meal Service RequirementsD286

A staff member failed to adhere to the required table setting standards for meal service. The facility failed to ensure all staff were aware of the specific requirements for fork, knife, and spoon placement.

Skin Integrity/Bite MonitoringD338

The facility failed to adequately monitor and address resident skin concerns related to bedbug bites. There was a lack of consistent medical review for residents presenting with numerous bites.

Medication Labeling AccuracyD354

The facility failed to ensure that all medication bottles were accurately labeled with current orders. Discrepancies were found between the medication bottles and the actual physician orders.

Medication Storage and AdministrationD358

The facility failed to prevent residents without self-administration orders from keeping medications, such as topical creams and inhalers, in their personal possession. There were also issues with managing out-of-stock medications and unauthorized medications being present on the MAR.

Medication DocumentationD367

The facility failed to maintain accurate medication administration records, specifically regarding documentation of medications administered, out-of-stock items, and refusals. Errors were identified in the charting process.

Self-Administration OversightD375

The facility failed to ensure that residents obtaining their own medications, inhalers, or creams had the appropriate self-administration orders on file. Staff failed to remove unauthorized self-held medications from resident possession.

May 24, 2023Other
Housekeeping and FurnishingsD 079

The facility failed to maintain a clean and orderly environment free of hazards due to the presence of live and dead bed bugs in multiple resident bedrooms. Observations included bed bugs on sheets, blood spots on pillowcases, and a lack of mattress protectors or bed bug interceptors on bed legs. Interviews indicated that some rooms had not been treated for bed bugs in six months or more.

Jan 8, 2018Other
Nutrition And Food ServiceD 296

The facility failed to provide matching therapeutic diet menus for physician-ordered diets to guide food service staff. Specifically, for four sampled residents, there were no Cardiac Prudent, Low Concentrated Sweets (LCS), or No Added Salt (NAS) menus available. This lack of guidance resulted in residents being served regular diet menus that did not reflect their specific dietary restrictions.

Jan 8, 2018Other
Nutrition And Food ServiceD 296

The facility failed to provide matching therapeutic diet menus for all physician-ordered diets to guide food service staff. Specifically, no Cardiac Prudent menus were available for Residents #2 and #4, and no Low Concentrated Sweets (LCS) or No Added Salt (NAS) menus were available for Residents #1 and #3.

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References & Resources

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