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Assisted Living

Shuler Health Care/phillips Villa

Limited public data on Shuler Health Care/phillips Villa. Call, tour, and ask to meet current residents' families — your own impression matters most.

250 Pitt Street, Kernersville, NC 2728412 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
3.8/5

based on 9 Google reviews

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What this means for your family

This facility is an excellent choice if you are looking for a peaceful, garden-like setting and high-quality care that feels like a family home. However, if you require frequent and direct updates from management, you should establish a clear communication plan early on to avoid the lack of responsiveness reported by some.

Google Reviews

Google Reviews

9 reviews on Google
Families can expect a warm, home-like environment that emphasizes a small-scale, family-oriented atmosphere and beautiful grounds. While many residents find great happiness and high-quality care here, there is a specific concern regarding inconsistent communication from management.

Quality Themes

FoodN/AStaff9.0Clean5.0ActivitiesN/AMedsN/AMemoryN/AComms2.0Value10.0

Strengths

  • Warm, family-like atmosphere
  • Beautiful, relaxing grounds with gardens and a koi pond
  • High quality of care relative to cost
  • Welcoming and kind staff

Concerns

  • Lack of communication from management

Rating Trends

Tap a year to see what changed

2344.02018(1)5.02019(1)2.02021(2)5.02022(1)3.02023(2)5.02024(1)5.02025(1)

Distribution · 9 analyzed

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How They Respond to Reviews

78%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We love the look of the gardens and the koi pond; how often do residents get to spend time enjoying the outdoor spaces?
  • 2Since the community feels so much like a small family, how do you ensure that every resident's specific daily preferences are communicated to the care team?
  • 3How does the staff handle medical emergencies or sudden changes in a resident's health during the overnight hours?
  • 4What is the best way for us to stay in regular contact with management regarding updates on our loved one's well-being?
  • 5Could you tell us more about the types of daily activities or social gatherings that help foster that warm, family-like atmosphere?
  • 6How do you ensure that important information or changes in care plans are shared promptly with family members?

Personalized based on this facility's data


Key Review Excerpts

We visited numerous places that charged two to three times the price but did not come close to the quality of care she received at Shuler. They keep a small family like setting that is able to maintain a higher level of care.

Long-term resident's family · 2025★★★★★

As soon as we pulled into Shulers it felt like home! Everyone is very kind, the grounds are beautiful and full of flowers and birds. A koi pond to relax by. Picnic area.

New resident's family · 2023★★★★★

I can honestly say that I haven't seen her this happy with her living situation in over 15 months. It means a lot to me the excellent care she's been given so far.

New resident's family · 2024★★★★★
Source: 9 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

6total
8deficiencies
Sep 10, 2024Other
Medication AdministrationC-1004

The facility failed to ensure medications were administered according to physician orders for one resident. Specifically, the facility continued to administer mirtazapine to Resident #3 despite orders to discontinue the medication in July and August 2024. The discontinuation orders were not updated on the electronic medication administration record (eMAR) or communicated to the pharmacy.

Sep 10, 2024Other
Medication AdministrationD 358

The facility failed to ensure medications were administered according to physician orders. Specifically, for one resident, an order to discontinue the medication mirtazapine was not updated on the electronic medication administration record (eMAR), resulting in the medication being administered for several weeks after the discontinuation order was issued.

Nov 24, 2021Follow-up
Medication AdministrationD358

The facility failed to ensure medications were administered in accordance with orders by a licensed prescribing practitioner. Specifically, for one sampled resident, a medication used to treat muscle spasticity was not administered as ordered by the physician.

Health CareD276

The facility failed to ensure physician orders were implemented for a resident with a prescription for tizanidine to treat muscle spasticity. There was no entry in the electronic medication administration record (eMAR) for the medication, and no documentation that it was administered as ordered.

Nov 24, 2021Follow-up
Health CareD 276

The facility failed to ensure physician orders were implemented for a resident requiring tizanidine for muscle spasticity. Specifically, there was no documentation in the electronic medication administration record (eMAR) showing the medication was administered as ordered from 08/11/21 to 08/18/21.

Dec 20, 2017Other
Test For TuberculosisD134

The facility failed to ensure that all staff were tested for Tuberculosis (TB) disease upon hire. Specifically, one of three sampled staff members was not documented as having received a TB skin test upon being rehired in 2016.

Other Staff QualificationsD139

The facility failed to ensure that a criminal background check was completed prior to hire for one of three sampled staff members. Documentation showed no criminal background check was performed when Staff B was rehired on 03/10/16.

Dec 20, 2017Other
Test For TuberculosisD 131

The facility failed to ensure that all staff were tested for tuberculosis disease upon employment. Specifically, one staff member's record lacked documentation of a TB skin test upon their rehire in 2016 and lacked a test within the previous 12 months. Additionally, another staff member's record showed a TB skin test with no documented read date.

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References & Resources

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