The Birches at Newtown
Limited public data on The Birches at Newtown. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 31 Google reviews
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What this means for your family
The facility excels in providing a warm, clean, and compassionate environment for residents, particularly during transitions from rehab. However, families must exercise extreme diligence regarding financial transactions and billing, as multiple reviewers have reported significant issues with refunds and unexpected charges.
Google Reviews
Google Reviews
31 reviews analyzed“Families often praise the facility for its warm, welcoming atmosphere and the compassionate, attentive nature of the administrative and care staff. However, there are significant, serious allegations regarding financial mismanagement, including delayed refunds and billing disputes, as well as concerns regarding staffing levels and food quality.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring staff
- Warm and inviting atmosphere
- Clean and well-maintained facility
- Engaging resident activities
Concerns
- Financial disputes and delayed refunds (mentioned by 3 reviewers)
- Inconsistent food quality (mentioned by 3 reviewers)
- Staffing shortages or responsiveness issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the warm and inviting atmosphere here; could you tell us more about the types of engaging activities planned for residents each week?
- 2Since we want to ensure everything is seamless, how does the facility handle communication with families regarding resident care and any billing or administrative updates?
- 3We'd love to know more about the dining experience—how often does the menu change, and how do you ensure consistent quality for every meal?
- 4In the event of a medical emergency during the night, what is the specific protocol for getting immediate care for a resident?
- 5How does the team manage staffing levels during busy shifts to ensure that every resident receives timely and responsive care?
- 6We noticed you are very active in the community; how do you typically address feedback or concerns raised by families to ensure a positive long-term relationship?
Personalized based on this facility's data
Key Review Excerpts
“The staff immediately took him in and took over his care. I live in Newtown and was there every day, but the staff really led the effort to convalesce him.”
“The staff is remarkable. Administration wanted to know every possible detail about my mom so that they could make her feel at home and comfortable.”
“I am in awe of the high level of care he received from everyone there. It is so apparent that the staff not only does their jobs well, but does them with the utmost level of respect and tender care from their hearts.”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2021 and 2025, The Birches at Newtown underwent 32 inspections, resulting in 8 clean reports and 53 recorded violations. The findings documented various issues ranging from facility maintenance and administrative documentation errors to concerns regarding staff qualifications and resident care protocols.
Oct 22, 2025Routine
The resident-home contract was not properly signed by the required parties.
Sep 22, 2025Routine
A strong odor of urine was present throughout the Daybreak neighborhood.
A resident's most recent medical evaluation was not completed at least annually.
One round white pill was found loose in the Daybreak medication cart.
Residents did not receive prescribed medications at the ordered times, and blood pressure readings were not documented as required.
Aug 5, 2025Routine
A staff member was observed grabbing a resident by the wrist and lifting them by their pants, and another staff member used disrespectful language when a resident requested assistance.
Residents who participated in the development of their support plans failed to sign and date the documents.
A resident's support plan failed to address their specific ambulation needs despite the use of a walker.
Jun 4, 2025Routine
Resident medical evaluation did not include special health or dietary needs of the resident.
Resident's most recent assessment was completed with an incorrect date.
May 20, 2025Routine
The resident-home contract for a resident was not signed by the resident.
May 7, 2025Routine
An uncovered bedside mobility device was installed on a resident's bed and was not securely attached, creating a hazard.
Poisonous materials, including various toothpastes and cleaning sprays, were found unlocked, unattended, and accessible to residents.
An uncovered metal container of cut zucchini was found in the main kitchen walk-in refrigerator.
Apr 3, 2025Routine
Staff failed to report an incident regarding staff bragging about resident information to the Department within the required 24 hours.
A laptop containing sensitive resident information, including DNR status and medications, was left unlocked and unattended on a medication cart.
Staff members accepted a cash loan from a resident, violating the prohibition against employees accepting cash, gifts, or loans from residents.
Poisonous materials, including toothpaste with warning labels, were found unlocked, unattended, and accessible in a resident bathroom.
Feb 12, 2025Routine
The home failed to immediately develop a supervision plan or suspend a staff member after a resident identified them as a perpetrator of physical harm.
Multiple resident-home contracts were missing required signatures from the residents.
A resident's record lacked a signed statement acknowledging receipt of resident rights and complaint procedures.
The home conducted a PA PATCH background check for the administrator but failed to utilize the required FBI check.
Ownership & Operations
Who Operates This Facility
Care Hsl Newtown Opco LLC
for profit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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