Chandler Hall Health Services, INC - Hicks

Two large sections of fencing were missing from the secured unit patio area, and the area beyond the temporary tarp posed a tripping hazard.

A resident's written cognitive preadmission screening was not completed within the required 72 hours prior to admission to the Secure Dementia Care Unit.

A resident assessment and support plan was completed but not signed by the resident, nor did it indicate if the resident declined or was unable to participate.

The home's record of direct care staff training does not include the date and length of each course.

Resident records lacked signed statements acknowledging receipt of resident rights and complaint procedures.

A resident requiring total physical assistance with toileting was left unattended, resulting in a fall and a closed head injury.

Multiple resident-home contracts were found that had not been signed by the residents.

A resident did not receive required assistance with eating during breakfast as indicated in their support plan.

The facility failed to report a significant incident involving a resident's injury to the Department within the required 24-hour timeframe.

Poisonous materials, specifically toothpaste and mouthwash, were left unlocked and accessible to residents.

An allegation of abuse involving a resident with a large skin tear was not reported to the local area agency on aging.

During fire drills on 9/20/2024 and 11/20/2024, residents failed to evacuate to the designated meeting place.

A staff person did not receive required training in emergency preparedness and crisis response during the 2024 training year.

An uncovered and unsealed bag of herbs was found stored in the walk-in refrigerator.

Unlabeled and undated peeled bananas and bread were found stored in the walk-in freezer.

Resident #1's record lacked a signed statement acknowledging receipt of resident rights and complaint procedures.

Poisonous materials, including toothpaste and skin protectant with warning labels, were found in unlocked and accessible bathroom cabinets in resident rooms #409 and #600.

The resident-home contract for resident #1 was not signed by the resident or payor.

The home's License Inspection Summary dated 12/9/2019 was not posted in a conspicuous and public place.

A criminal history check for a staff member was not completed in a timely manner.

An unlocked and unattended cleaning solution labeled with a 'Hazard' warning was found in the kitchen food pantry closet.