Strong Medicare quality ratings; public reviewers often praise exceptional, compassionate hospice and palliative care. Still worth an in-person visit.
based on 73 Google reviews

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Chandler Hall Health Services has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: exceptional, compassionate hospice and palliative care and highly skilled and dedicated rehabilitation therapy team. Review the component ratings and current source records before deciding.
Chandler Hall Health Services receives high praise for its hospice and palliative care, with many families highlighting the compassionate, attentive, and professional staff during end-of-life transitions. While the rehabilitation and nursing departments are frequently commended for their dedicated therapy teams, some families report significant concerns regarding inconsistent communication, occasional neglect, and issues with meal quality and medication management.
Quality Themes
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Rating Trends
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Distribution · 78 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“During that time, she was shown such compassion, dignity, and genuine love that my family and I will be forever grateful. There were some extraordinary caretakers who truly went above and beyond.”
“After a very poor Rehab experience at another local facility in late 2023/early 2024, we were blown away by the exceptional experience we had at Chandler Hall. From the nurses, nursing assistants to the social worker, Christina, the therapists, nurse practitioner, nutritionist, administrators, there was not a person we encountered who was not excellent, committed and professional.”
“Chandler Hall isn’t anything fancy, but I would take the care and kindness they extended to my Dad over anything. As in all rehab/ nursing places, it’s always good to visit regularly, keeping an eye on your loved one.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
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measures
5
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Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Chandler Hall Health Services has 18 deficiencies across three surveys with no complaint-triggered issues, indicating problems were found during routine inspections rather than family reports. The most recurring issues involve safety and emergency preparedness (blocked exits, faulty fire equipment), medication labeling, and resident rights documentation. One medication deficiency appeared in both 2024 and 2025 surveys, suggesting potential persistence, though all violations show correction dates.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Chandler Hall Health Services
nonprofit
Owners
Chandler Hall Health Services, INC
Owner · Organization
Key personnel
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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