Terraces of Boise, the
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 47 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (13 vs median 8.0)
Below average in ID · Meets national RN staffing standard · Above recommended total nurse staffing · Worst in HUMANGOOD chain · $9,311 in fines · Abuse citation
What this means for your family
The Terraces of Boise offers a high-quality lifestyle for independent living, but families seeking skilled nursing or rehab should exercise caution. Please conduct a thorough interview with the nursing director regarding their protocol for managing dietary allergies and medical assessments, as these have been specific points of failure for other families.
Google Reviews
Google Reviews
47 reviews on Google“The Terraces of Boise is highly regarded by independent living residents for its resort-like atmosphere, high-quality dining, and active social calendar. However, families of those in skilled nursing and rehabilitation report significant concerns regarding communication, administrative responsiveness, and lapses in medical care protocols.”
Quality Themes
Tap a score for detailsStrengths
- Resort-style amenities and environment
- High-quality, varied dining options
- Active social and event calendar
- Clean and well-maintained facilities
Concerns
- Poor communication and responsiveness from administrative and nursing staff (mentioned by 3 reviewers)
- Issues with medical care, including dietary allergy management (mentioned by 2 reviewers)
- Concerns regarding profit-driven management and rising costs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard great things about the resort-style atmosphere here; could you tell us more about the social calendar and what a typical afternoon of activities looks like for residents?
- 2The dining options seem wonderful in the reviews; how do you ensure that specific dietary needs and food allergies are strictly managed for each resident?
- 3Since we value clear communication, what is the best way for our family to stay updated on daily care changes or health updates from the nursing team?
- 4With the recent inspections, what specific steps is the facility taking to address the identified deficiencies and improve the health inspection rating?
- 5How does the nursing staff manage medication administration to ensure there are no errors or missed doses?
- 6We noticed the management is very active in responding to feedback; how does the administration use resident and family input to improve the quality of care?
Personalized based on this facility's data
Key Review Excerpts
“Her meals looked and tasted very appetizing plus were served on plates with water stemware and linens. Her building was always clean and fresh smelling.”
“The food is consistently excellent, and the variety of activities and events truly makes it feel like a cruise ship that never leaves the port—in the best possible way!”
“When the nursing staff was questioned about allowing my mother to have certain foods she is allergic to (her doctor and I have mentioned multiple times to not allow) the response was, “people are allowed to make poor decisions here.””
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports about this facility, with recent concerns about financial protection, care planning, and medication management. The facility shows a troubling pattern of recurring issues across surveys, particularly with medication management, infection control, and food safety - some problems like food handling appearing in three separate years (2023-2025). While the facility addresses deficiencies when cited, the persistence of similar issues suggests ongoing quality challenges that families should carefully consider.
Dec 19, 2025Routine2
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Dec 19, 2025Complaint11
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 19, 2024Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 15, 2023Routine14
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Aug 21, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Sep 20, 2019Routine4
Construction Deficiencies
Meet other general requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Federal Penalties
Fine
Dec 19, 2025
$11,190
Fine
Dec 15, 2023
$9,311
Ownership & Operations
Who Operates This Facility
Terraces of Boise, the
nonprofit
Chain Affiliation
Humangood
17 facilities nationwide
Chain avg rating: 4.3/5 · Rank 17 of 17 (Worst)
Ownership & Management
Owners
Humangood Idaho
Owner · Organization
Humangood
Owner (parent company) · Organization
Humangood Cornerstone
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit humangood.org
Medicare data downloads
Original nursing home datasets
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