Cascadia of Boise
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 86 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
Below average in ID · Below recommended RN staffing · Above recommended total nurse staffing · $13,049 in fines
What this means for your family
While Cascadia of Boise offers a beautiful environment and a highly effective rehab team, the recurring reports of slow response times to call lights and poor communication are serious red flags. If you consider this facility, I strongly recommend observing the floor during a weekend or evening visit and asking specifically how they ensure timely response to patient needs when staffing is lean.
Google Reviews
Google Reviews
86 reviews on Google“Cascadia of Boise is a modern, aesthetically pleasing facility that receives high praise for its rehabilitation therapy team and specific staff members in the activities department. However, the facility faces significant, recurring criticism regarding slow response times to call lights, inconsistent communication with families, and staffing shortages that impact basic hygiene and patient safety.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation therapy team
- Engaging and compassionate activities department
- Modern, clean, and well-maintained facility
- Strong support from specific administrative staff
Concerns
- Excessive wait times for call light assistance (mentioned by 9 reviewers)
- Poor communication with families and lack of responsiveness to calls (mentioned by 6 reviewers)
- Inconsistent hygiene and personal care (showers, brief changes) (mentioned by 5 reviewers)
- Understaffing impacting patient safety and monitoring (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 74 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the activities department receives great feedback; could you walk me through what a typical week of engagement looks like for residents?
- 2With the current staffing levels, what is your facility's protocol for ensuring timely responses to call lights, especially during evening or weekend shifts?
- 3I see that you are very active in responding to family feedback online; what is your preferred method for keeping families updated on their loved one's daily care and hygiene needs?
- 4Given the recent health inspection findings, what specific steps has the leadership team taken to improve oversight and ensure consistent quality of care?
- 5How does your team coordinate between the rehabilitation therapists and the nursing staff to ensure that a resident’s progress is maintained throughout the day?
- 6What is the standard procedure for medication management and oversight to ensure that residents receive their treatments accurately and on schedule?
Personalized based on this facility's data
Key Review Excerpts
“The therapy staff have been very helpful in me meeting my rehab goals. Activities staff have been fantastic. Alicia, Daisy and Joan are amazing people.”
“The physical therapists would have to change him out of soaking wet clothes instead of being able to focus on his therapy. One day I came in and the physical therapists were changing him out of the brief I myself had changed him into the night before, 17 hours later.”
“My dad calls for help all the time and it takes them 30 mins to an hour for them to do anything. It is beyond ridiculous.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Cascadia of Boise has a concerning pattern with 27 of 36 deficiencies triggered by family complaints across multiple surveys. The facility repeatedly struggles with care planning and assessments, medication management, and infection control, with these same issues appearing in 2023, 2024, and 2025 surveys despite reported corrections, suggesting ongoing systemic problems with basic care standards.
Nov 19, 2025Complaint8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 8, 2024Complaint6
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 22, 2024Routine9
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Establish methods for sharing information.
Construction Deficiencies
Use approved construction type or materials.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Mar 22, 2024Complaint6
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Sep 22, 2023Complaint7
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Sep 22, 2023
$13,049
Ownership & Operations
Who Operates This Facility
Cascadia of Boise
for profit
Chain Affiliation
Cascadia Healthcare
44 facilities nationwide
Chain avg rating: 3.2/5 · Rank 31 of 43
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
86 reviews from families & visitors
Official Website
Visit cascadiaofboise.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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