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Nursing HomeMedicaid Investigative

Idaho State Veterans Home - Boise

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

320 Collins Road, Boise, ID 83702122 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.9/5

based on 18 Google reviews

5
4
3
2
1
Idaho State Veterans Home - Boise Nursing Home in Boise, ID — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (12 vs median 8.0)

Below average in ID · Meets national RN staffing standard · Above recommended total nurse staffing · No penalties on record

Source: Medicare data

What this means for your family

This facility is highly regarded for its cleanliness and dedicated staff, making it a strong option for veterans seeking a supportive environment. However, if your loved one values independence, be sure to discuss their medication management policies and activity schedules during your tour to ensure they align with your expectations.

Google Reviews

Google Reviews

18 reviews on Google
The Idaho State Veterans Home in Boise is widely praised for its dedicated, compassionate staff and clean, welcoming environment. While families and volunteers express strong appreciation for the care provided to veterans, some residents have noted frustrations regarding rigid medication management and a lack of personal privacy.

Quality Themes

Tap a score for details
Food10.0Staff10.0Clean10.0Activities2.0Meds3.0MemoryN/ACommsN/AValue5.0

Strengths

  • Compassionate and dedicated staff
  • Clean and well-maintained facility
  • Strong community and volunteer involvement
  • Welcoming and friendly atmosphere

Concerns

  • Rigid medication management policies (mentioned by 2 reviewers)
  • Lack of activities for residents (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'17(1)'19(4)'21(1)'23(2)'25(1)

Distribution · 19 analyzed

5
17
4
2
3
0
2
0
1
0

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the high staffing rating, how do your team members integrate into the daily routine to ensure residents feel personally connected throughout the day?
  • 2I noticed the facility has a strong volunteer presence; how are these volunteers utilized to help facilitate social engagement and daily activities for the residents?
  • 3Could you walk me through the process for medication management and how you balance safety protocols with the residents' need for flexibility and independence?
  • 4With the recent focus on health inspection outcomes, what specific steps is the facility taking to address those areas and ensure the highest standard of care moving forward?
  • 5What is the current strategy for expanding the variety of daily activities to ensure residents remain mentally and physically stimulated?
  • 6How does your nursing team coordinate with local medical providers to manage complex health needs or emergencies, especially during off-peak hours?

Personalized based on this facility's data


Key Review Excerpts

The most dedicated and caring staff anywhere! I would have my family in the vets home in a heart beat. The facility is clean, well kept.

Long-term resident's family · 2015★★★★★

Nothing but positive things to say about my dad’s 7 years here.

Long-term resident's family · 2023★★★★★

Give me my med set back, I do not like living hostage via med time 4 times a day!

Resident · 2015★★★★
Source: 18 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.27hrs
OK
Registered nurses for medical care
Total Nursing
4.20hrs
OK
All nurses + aides combined
Staff Turnover
39%
Lower is better (< 30% = good)
RN Turnover
28%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
3/ 5
Better Than Avg

5

measures

Worse Than Avg

10

measures

Long-Stay Residents
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility26.8%
Worse than Avg
Here
26.8%
US
14.4%
ID
16.6%
Ada
12.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility26.9%
Worse than Avg
Here
26.9%
US
15.3%
ID
17.6%
Ada
17.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.4%
Better than Avg
Here
3.4%
US
12.1%
ID
14.4%
Ada
8.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.4%
Worse than Avg
Here
27.4%
US
19.4%
ID
22.6%
Ada
22.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility21.8%
Worse than Avg
Here
21.8%
US
15.4%
ID
20.1%
Ada
18.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility92.5%
Worse than Avg
Here
92.5%
US
93.4%
ID
96.9%
Ada
98.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility64.7%
Worse than Avg
Here
64.7%
US
81.8%
ID
90.6%
Ada
97.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
Above state avg (8.8)
12 complaint-triggered

Families have filed multiple complaints triggering recent inspections, with 12 complaint-related deficiencies found in 2025. The facility shows recurring problems with care planning and assessment, medication management, and infection control across all three survey periods. Issues with resident protection from abuse and neglect have persisted from 2018 through 2025, suggesting ongoing systemic concerns that warrant careful consideration before placement.

May 16, 2025Complaint
12
0641Potential for harm · WidespreadCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0760Potential for harm · WidespreadCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0839Potential for harm · WidespreadCorrected

Administration Deficiencies

Employ staff that are licensed, certified, or registered in accordance with state laws.

0865Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0940Potential for harm · WidespreadCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program for all new and existing staff members.

0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Dec 3, 2021Routine
3
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Nov 9, 2018Routine
14
0605Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0758Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0552Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Idaho State Veterans Home - Boise

Organization Type

government

Ownership & Management

Owners

Division of Veterans Services

Owner · Organization

100%

Key personnel

Holloway, RickyW-2 Managing EmployeeDivision of Veterans ServicesManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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