A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 118 Google reviews

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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Sunterra Springs Riverview has a middle-range Medicare overall rating. Strengths include beautiful, clean, and modern facility. Some reviewers note concerns about significant understaffing on weekends (mentioned by 3 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Sunterra Springs Riverview is widely praised for its beautiful, clean facility and a dedicated, compassionate nursing and therapy staff that many families credit with successful recoveries. However, several reviewers report significant concerns regarding understaffing, particularly on weekends, and occasional administrative friction or communication lapses during discharge and care planning.
Quality Themes
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Concerns
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Distribution · 118 analyzed
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Personalized based on this facility's data
Key Review Excerpts
“The CNA’s are the true front line — always moving, attentive, and compassionate. Communication from the discharge team is outstanding, guiding patients and families every step of the way and making sure everyone feels protected and prepared.”
“The PT side of things was an exercise in frustration. To start things off, their records "supposedly" showed my wife had 1 broken leg instead of 2 broken legs, and a broken hand, although nursing had it right?????”
“My only complaint is about Tina from the Administration. She was abrupt, rude, did not answer my questions, (didn’t even listen to my questions or let me finish a sentence!!), said she’d come back after making copies and she never returned.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 3 measures
2
measures
1
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows concerning patterns with multiple family complaints triggering 17 of 31 deficiencies across recent surveys. Recurring issues include medication management problems (medication errors, unnecessary drugs, pharmacy reviews), resident rights violations (notification failures, treatment refusals), and care planning deficiencies. The most recent January 2026 complaint survey revealed 12 deficiencies that remain uncorrected, indicating ongoing problems families should carefully consider before visiting.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Federal Penalties
Fine
Feb 23, 2024
$8,021
Sunterra Springs Riverview
for profit
Sunterra Springs
4 facilities nationwide
Chain avg rating: 2.8/5 · Rank 2 of 4
Owners
Rmc Enterprises LLC
Owner · Organization
Ball Ventures LLC
Owner (parent company) · Organization
Bv Operations LLC.
Owner (parent company) · Organization
Bv Pac Holdings LLC
Owner (parent company) · Organization
Dlb Legacy LLC
Owner (parent company) · Organization
Ball, Allen
Owner (parent company)
Ball, Connie
Owner (parent company)
Bangerte, Nathan
Owner (parent company)
Bangerter, Dee
Owner (parent company)
Bangerter, Edward
Owner (parent company)
Bangerter, Johnathan
Owner (parent company)
Bangerter, Lamar
Owner (parent company)
Shrader, Richard
Owner (parent company)
Key personnel
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