Sunterra Springs Riverview
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 118 Google reviews

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What this means for your family
This facility is highly regarded for its beautiful environment and effective therapy programs, making it a strong candidate for post-surgical recovery. However, families should be aware of potential communication gaps with administration and should specifically ask about weekend staffing ratios and how the facility handles patient safety equipment requests.
Google Reviews
Google Reviews
118 reviews on Google“Sunterra Springs Riverview is widely praised for its beautiful, clean facility and a dedicated, compassionate nursing and therapy staff that many families credit with successful recoveries. However, several reviewers report significant concerns regarding understaffing, particularly on weekends, and occasional administrative friction or communication lapses during discharge and care planning.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, clean, and modern facility
- Highly skilled and supportive therapy team
- Compassionate and attentive nursing/CNA staff
- Appetizing, high-quality food service
Concerns
- Significant understaffing on weekends (mentioned by 3 reviewers)
- Poor communication and responsiveness from administration (mentioned by 3 reviewers)
- Inflexible policies regarding patient safety equipment (e.g., bed rails) (mentioned by 2 reviewers)
- Abrupt or unprofessional conduct by specific administrative staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 118 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1The facility looks so beautiful and modern; could you tell me more about how the dining service works and what a typical meal looks like for the residents?
- 2I noticed the team is very responsive to feedback online; how does the administration typically communicate important updates or changes to families?
- 3With the small, intimate capacity of 30 residents, how do you ensure there is consistent, high-quality nursing coverage during the weekends?
- 4What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 5We want to make sure our loved one is comfortable; how do you approach requests regarding safety equipment like bed rails to balance safety with personal preference?
- 6The therapy team has such a great reputation here; how often do residents typically participate in physical or occupational therapy sessions?
Personalized based on this facility's data
Key Review Excerpts
“The CNA’s are the true front line — always moving, attentive, and compassionate. Communication from the discharge team is outstanding, guiding patients and families every step of the way and making sure everyone feels protected and prepared.”
“The PT side of things was an exercise in frustration. To start things off, their records "supposedly" showed my wife had 1 broken leg instead of 2 broken legs, and a broken hand, although nursing had it right?????”
“My only complaint is about Tina from the Administration. She was abrupt, rude, did not answer my questions, (didn’t even listen to my questions or let me finish a sentence!!), said she’d come back after making copies and she never returned.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
2
measures
1
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with multiple family complaints triggering 17 of 31 deficiencies across recent surveys. Recurring issues include medication management problems (medication errors, unnecessary drugs, pharmacy reviews), resident rights violations (notification failures, treatment refusals), and care planning deficiencies. The most recent January 2026 complaint survey revealed 12 deficiencies that remain uncorrected, indicating ongoing problems families should carefully consider before visiting.
Jan 9, 2026Complaint11
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Jan 24, 2025Routine12
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 23, 2024Complaint6
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Jan 9, 2020Routine4
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Federal Penalties
Fine
Feb 23, 2024
$8,021
Ownership & Operations
Who Operates This Facility
Sunterra Springs Riverview
for profit
Chain Affiliation
Sunterra Springs
4 facilities nationwide
Chain avg rating: 2.8/5 · Rank 2 of 4
Ownership & Management
Owners
Rmc Enterprises LLC
Owner · Organization
Ball Ventures LLC
Owner (parent company) · Organization
Bv Operations LLC.
Owner (parent company) · Organization
Bv Pac Holdings LLC
Owner (parent company) · Organization
Dlb Legacy LLC
Owner (parent company) · Organization
Ball, Allen
Owner (parent company)
Ball, Connie
Owner (parent company)
Bangerte, Nathan
Owner (parent company)
Bangerter, Dee
Owner (parent company)
Bangerter, Edward
Owner (parent company)
Bangerter, Johnathan
Owner (parent company)
Bangerter, Lamar
Owner (parent company)
Shrader, Richard
Owner (parent company)
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
118 reviews from families & visitors
Official Website
Visit sunterrasprings.com
Medicare data downloads
Original nursing home datasets
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