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Nursing HomeMedicaid

Shaw Mountain of Cascadia

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

909 Reserve Street, East End · Boise, ID 83712108 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 64 Google reviews

5
4
3
2
1
Shaw Mountain of Cascadia Nursing Home in Boise, ID — Street View
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What this means for your family

While the rehabilitation team is frequently praised for their effectiveness, the facility suffers from recurring, serious reports of slow response times and poor communication. If you choose this facility, ensure you have a direct line of contact with a specific staff member and visit frequently to monitor your loved one's care, as multiple families have noted significant lapses in attention to patient needs.

Google Reviews

Google Reviews

64 reviews on Google
Shaw Mountain of Cascadia receives polarized feedback, with many reviewers praising the dedicated nursing and rehab teams for their compassionate care, while others report severe lapses in communication and patient safety. Families should be aware of recurring complaints regarding slow response times to call lights and difficulty reaching staff by phone. While many find the environment clean and welcoming, the facility's inconsistent performance in critical care situations is a significant concern.

Quality Themes

Tap a score for details
Food5.0Staff6.0Clean9.0Activities7.0Meds3.0MemoryN/AComms2.0ValueN/A

Strengths

  • Compassionate and dedicated nursing staff
  • Effective rehabilitation therapy team
  • Clean and well-maintained facility
  • Proactive communication from specific care coordinators

Concerns

  • Slow or non-existent response to call lights and patient needs (mentioned by 4 reviewers)
  • Poor communication and difficulty reaching staff via phone (mentioned by 4 reviewers)
  • Inadequate monitoring of patient health status and medical emergencies (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(3)'21(1)'23(29)'25(15)'26(3)

Distribution · 65 analyzed

5
49
4
3
3
1
2
1
1
11
12 reviews posted between Sep 7, 2023Sep 8, 2023 · 12 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that some families have expressed difficulty reaching staff by phone, what is the best way for us to stay updated on our loved one's daily progress and status?
  • 2I noticed the CMS staffing rating is currently lower; how do you ensure that call lights are answered promptly and that residents' needs are met in a timely manner?
  • 3With the rehabilitation team being a noted strength here, how do you coordinate their therapy sessions with the nursing staff to ensure consistent care?
  • 4What protocols are in place to ensure that medication management is handled accurately and that any changes in a resident's health status are communicated to the family immediately?
  • 5Can you walk me through your process for monitoring residents during the night to ensure their safety and well-being?
  • 6What kind of daily activities or social engagement opportunities are available to help residents feel connected and active within the facility?

Personalized based on this facility's data


Key Review Excerpts

The nurses and CNAs at Shaw Mountain took great care of our mother for the close to 2 months she was there. Everyone was attentive to both hers and our needs.

Long-term resident's family · 2026★★★★★

When my mother in law pushed the panic button, it took them an hour to notice and finally come in to see what she needed, the next day it happened again and it took 90 minutes.

Family member · 2023☆☆☆☆

I’ve been the administrator for a few nursing homes myself. Shaw Mountain isn’t perfect, some long wait times here and there but generally the staff respond very quickly to concerns.

Administrator/Professional · 2025★★★★★
Source: 64 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.51hrs
68%
Registered nurses for medical care
Total Nursing
3.89hrs
95%
All nurses + aides combined
Staff Turnover
55%
Lower is better (< 30% = good)
RN Turnover
46%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

3

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility17.0%
Worse than Avg
Here
17.0%
US
12.1%
ID
14.4%
Ada
6.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.5%
Worse than Avg
Here
29.5%
US
19.4%
ID
22.6%
Ada
21.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility25.0%
Worse than Avg
Here
25.0%
US
15.4%
ID
20.1%
Ada
18.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.4%
Better than Avg
Here
7.4%
US
14.4%
ID
16.6%
Ada
14.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
ID
96.9%
Ada
98.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility13.2%
Better than Avg
Here
13.2%
US
15.3%
ID
17.6%
Ada
18.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.5%
Better than Avg
Here
99.5%
US
81.8%
ID
90.6%
Ada
94.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility95.8%
Better than Avg
Here
95.8%
US
79.7%
ID
86.5%
Ada
92.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Better than Avg
Here
1.0%
US
1.6%
ID
1.7%
Ada
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
1penalties
Above state avg (8.8)
23 complaint-triggered
$10,839 in fines

Families have filed multiple complaints triggering 23 of 34 deficiencies, raising concerns about this facility's care quality. The most recurring issues involve medication management, nursing staffing adequacy, and infection control programs. While all deficiencies show correction dates, the pattern of ongoing complaints suggests persistent problems, with recent violations continuing through 2025, indicating families should carefully evaluate whether care standards meet their needs.

Dec 30, 2025Complaint
3
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Mar 7, 2025Complaint
10
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0726Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Mar 7, 2025Routine
1
0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Feb 9, 2024Complaint
10
0604Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0851Potential for harm · WidespreadCorrected

Administration Deficiencies

Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0688Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Feb 9, 2024Routine
5
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Oct 21, 2022Routine
5
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

Federal Penalties

Fine

Feb 9, 2024

$10,839

Ownership & Operations

Who Operates This Facility

Owner / Operator

Shaw Mountain of Cascadia

Organization Type

for profit

Chain Affiliation

Chain Name

Cascadia Healthcare

Chain Size

44 facilities nationwide

Chain avg rating: 3.2/5 · Rank 24 of 43

Ownership & Management

Owners

Cascadia Idaho Operations LLC

Owner · Organization

Cascadia Hc Group LLC

Owner (parent company) · Organization

Cascadia Healthcare LLC

Owner (parent company) · Organization

Cascadia Holdco LLC

Owner (parent company) · Organization

Hammond, Owen

Owner (parent company)

Laforte, Stephen

Owner (parent company)

Nelson, Timothy

Owner (parent company)

Key personnel

Timberline Ctre Tenant LLC5% or Greater Security InterestWhite Oak Healthcare Finance LLC5% or Greater Security InterestCascadia Services LLCManagerBair, BradenManagerHammond, OwenManager
Source: Medicare provider data

Contact

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References & Resources

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