The Terraces at Via Verde-A Memory Care Community

The investigation substantiated allegations that a resident sustained a fracture due to neglect and lack of supervision. This finding resulted in an immediate civil penalty and a citation for failing to provide adequate care and supervision. The facility must develop and submit a written Plan of Correction to address these deficiencies.

The investigation substantiated allegations that a resident sustained a fracture due to neglect and lack of supervision. This finding resulted in an immediate civil penalty and a citation for failing to provide adequate care and supervision. The facility must develop and submit a written Plan of Correction to address these deficiencies.

The investigation substantiated allegations that a resident sustained a fracture due to neglect and lack of supervision. This finding resulted in an immediate civil penalty and a citation for failing to provide adequate care and supervision. The facility must develop and submit a written Plan of Correction to address these deficiencies.

This report details a complaint investigation conducted on 01/26/2026 regarding allegations of staff installing cameras in resident rooms. The investigation found that the allegation was unsubstantiated, as staff interviewed denied the claim, and the observed sensors were fall detection devices, not video cameras. No deficiencies were cited in this report.

This report details the findings of a complaint investigation regarding a questionable death. The investigation, which reviewed medical records and toxicology reports, concluded that there was not enough supportive evidence to prove the allegation. Therefore, the allegation was deemed unsubstantiated.

The facility underwent an unannounced Case Management Visit following an incident report. One deficiency was cited regarding medication administration protocols. This deficiency is classified as Type A due to the direct risk posed to resident care.

The facility underwent an unannounced Case Management Visit-Incident following an incident report. The analyst reviewed records, interviewed staff and residents, and found that the initial concern regarding medication administration for R1 was addressed and monitored. No deficiencies were cited during this visit.