The Terraces at Via Verde-A Memory Care Community
Families consistently rate this highly — reviewers highlight compassionate and attentive caregiving staff. Schedule a visit to confirm the fit.
based on 46 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking high-quality culinary programs and a compassionate, specialized memory care environment. While the staff and cleanliness are major strengths, you should verify billing procedures and ask about the current staffing ratios to ensure consistent care during all shifts.
Google Reviews
Google Reviews
46 reviews on Google“The Terraces at Via Verde is highly regarded for its compassionate staff and exceptional culinary program, with many families noting the facility's ability to maintain resident dignity and independence. While most reviews are glowing, some families have raised concerns regarding billing transparency and historical issues with management transitions.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive caregiving staff
- High-quality, chef-prepared meals
- Clean and modern, well-maintained facility
- Engaging memory care activities and programming
Concerns
- Billing and financial disputes
- Staffing levels and caregiver attitude (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 49 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of repetitive templates for 5-star reviews, often using the same phrases like 'These words go a long way!' or 'Thank you for taking the time to submit a review.' While they attempt to personalize by using the reviewer's name, the core message rarely acknowledges the specific details of the praise.
Questions for Your Tour
- 1We've heard wonderful things about the chef-prepared meals here; could you tell us more about how the menu is planned and how much variety there is for residents?
- 2It's great to see how much the management engages with feedback from the community; how does the leadership team use resident and family input to improve daily care?
- 3Could you describe some of the specific memory care activities or programming that help keep residents engaged and active throughout the week?
- 4With the recent state inspections, what specific steps has the facility taken to address any identified areas for improvement in care standards?
- 5How do you ensure consistent staffing levels and maintain a positive, attentive attitude among the caregivers during busy shifts?
- 6In the event of a medical emergency during the night, what is the protocol for contacting the family and coordinating with outside medical professionals?
Personalized based on this facility's data
Key Review Excerpts
“The level of care provided is exceptional, and every employee I have encountered has been consistently professional, attentive, and genuinely compassionate.”
“The facility is very clean and well maintained. Our loved one enjoys each and every one of his meals, lovingly prepared by the chef.”
“The first facility we placed him at kicked him out after 5 days, not because of behavior but because they decided he “wasn’t a good fit.” We were in a bind but The Terraces quickly took up the slack and transferred him to a wonderful room.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Feb 13, 2026OtherClean
The investigation substantiated allegations that a resident sustained a fracture due to neglect and lack of supervision. This finding resulted in an immediate civil penalty and a citation for failing to provide adequate care and supervision. The facility must develop and submit a written Plan of Correction to address these deficiencies.
Feb 13, 2026ComplaintClean
The investigation substantiated allegations that a resident sustained a fracture due to neglect and lack of supervision. This finding resulted in an immediate civil penalty and a citation for failing to provide adequate care and supervision. The facility must develop and submit a written Plan of Correction to address these deficiencies.
Feb 13, 2026ComplaintClean
The investigation substantiated allegations that a resident sustained a fracture due to neglect and lack of supervision. This finding resulted in an immediate civil penalty and a citation for failing to provide adequate care and supervision. The facility must develop and submit a written Plan of Correction to address these deficiencies.
Jan 26, 2026ComplaintClean
This report details a complaint investigation conducted on 01/26/2026 regarding allegations of staff installing cameras in resident rooms. The investigation found that the allegation was unsubstantiated, as staff interviewed denied the claim, and the observed sensors were fall detection devices, not video cameras. No deficiencies were cited in this report.
Jan 17, 2026ComplaintClean
This report details the findings of a complaint investigation regarding a questionable death. The investigation, which reviewed medical records and toxicology reports, concluded that there was not enough supportive evidence to prove the allegation. Therefore, the allegation was deemed unsubstantiated.
Dec 15, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Nov 7, 2025OtherClean
The facility underwent an unannounced Case Management Visit following an incident report. One deficiency was cited regarding medication administration protocols. This deficiency is classified as Type A due to the direct risk posed to resident care.
Oct 30, 2025OtherClean
The facility underwent an unannounced Case Management Visit-Incident following an incident report. The analyst reviewed records, interviewed staff and residents, and found that the initial concern regarding medication administration for R1 was addressed and monitored. No deficiencies were cited during this visit.
Ownership & Operations
Who Operates This Facility
Adp of San Dimas, LLC; Agemark Management LLC
JAKINI, ROBERT
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit theterracesatviaverde.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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