West Park Senior Living
Families consistently rate this highly — reviewers highlight warm and professional sales and admissions staff. Schedule a visit to confirm the fit.
based on 81 Google reviews
Watch West Park Senior Living
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility is an excellent choice if you prioritize a warm, professional admissions process and a friendly, social environment for your loved one. However, families should be prepared for some aging infrastructure in the apartments and should closely monitor the consistency of meal quality and dining services.
Google Reviews
Google Reviews
81 reviews on Google“West Park Senior Living is highly regarded for its welcoming sales and administrative staff, specifically Jasmine and Timothy, who are frequently praised for making the move-in process seamless. While many families appreciate the clean, beautiful grounds and the friendly community atmosphere, some long-term residents have noted that the building is dated and that food consistency can be an issue. Prospective families should weigh the excellent interpersonal care against concerns regarding periodic meal quality and aging infrastructure.”
Quality Themes
Tap a score for detailsStrengths
- Warm and professional sales and admissions staff
- Clean and well-maintained common areas
- Welcoming and social resident community
- Beautiful, serene, and park-like setting
Concerns
- Inconsistent food quality and preparation (mentioned by 2 reviewers)
- Aging building and outdated bathrooms (mentioned by 2 reviewers)
- Issues with mail delivery and communication
Rating Trends
Tap a year to see what changed
Distribution · 83 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of rotating templates to respond to positive reviews, often ignoring specific details mentioned by the reviewer. Responses to negative reviews are either defensive or dismissive.
Questions for Your Tour
- 1It's wonderful to see how much care you put into responding to feedback from the community; how does the team use resident input to improve daily operations?
- 2The grounds look incredibly serene and park-like; are there specific outdoor activities or garden groups that residents participate in regularly?
- 3We noticed the common areas are exceptionally clean and well-maintained; what is the daily schedule for upkeep in the shared resident spaces?
- 4Since we are looking for consistent nutrition, could you tell us more about the dining experience and how the kitchen manages menu variety and meal preparation?
- 5With the building's history, are there any upcoming plans for renovations or updates to the resident bathrooms and private suites?
- 6In the event of a medical emergency during the night, what is the specific protocol for getting immediate care for a resident?
Personalized based on this facility's data
Key Review Excerpts
“Tim and Jasmine have been incredibly warm and kind with the process of moving my father into West Park. They have been great at communication and helpful with the move in process.”
“The food was delicious. I loved how quiet and serene it was on the grounds. The one bedroom is very spacious and I love the closet space. I think the shower is a bit small and actually I think the whole bathroom needs to be updated.”
“The food is inconsistent and unfortunately too many times poorly prepared the food may be served cold or dried out to the point of not eaten at all, the waste must be a huge loss financially and the menu plans poorly done.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Feb 11, 2026OtherClean
The inspection was an informal office meeting to discuss the 'delicensing' of the 6th and 7th floors. While no new deficiencies were explicitly cited with a code, the report references prior deficiencies regarding incomplete resident files from a previous annual visit. The facility agreed to update client records and submit a new request with an updated Plan of Operation in approximately 30 days.
Jan 26, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Jan 21, 2026InspectionClean
The annual inspection revealed multiple deficiencies across several critical areas. Key issues include the lack of an approved plan of operation for certain floors, expired liability insurance, and deficiencies in staff training and resident recordkeeping. All cited deficiencies are classified as Type B, indicating potential but not immediate, direct risks to resident care.
Dec 12, 2025ComplaintClean
This report details a complaint investigation conducted on 12/12/2025 regarding allegations of equipment repair issues and lack of resident dignity. After interviewing staff and residents, the investigator found no preponderance of evidence to prove the alleged violations, resulting in the allegation being unsubstantiated.
Nov 3, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Jan 14, 2025ComplaintClean
This report details a Complaint Investigation conducted following allegations regarding housekeeping, facility cleanliness, obstructions, and malodorous smells. While the initial allegations were found to be unsubstantiated after investigation, the final deficiency section cited two violations related to facility maintenance and mold/mildew concerns. The facility was cited for not meeting the general requirement that the facility must be clean, safe, sanitary, and in good repair at all times.
Oct 29, 2024OtherClean
The facility underwent a subsequent annual inspection visit conducted by an LPA. The review found that personnel records, resident files, resident rights posting, planned activities, and disaster preparedness plans are all in place and up to date. Physical plant safety checks, including CO detectors, fire extinguishers, and hot water temperatures, were completed and appeared compliant.
Oct 29, 2024OtherClean
The facility underwent a subsequent annual inspection visit conducted by an LPA. The review found that personnel records, resident files, resident rights posting, planned activities, and disaster preparedness plans are all in place and up to date. Physical plant safety checks, including CO detectors, fire extinguishers, and hot water temperatures, were completed and appeared compliant.
Ownership & Operations
Who Operates This Facility
Pacifica Rancho Park Lp/west Park Mgr LLC
CRYSTENE CHAR
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
81 reviews from families & visitors
Official Website
Visit westparkseniorliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Arbor Glen Care Center
< 1 miNursing Home · Glendora, CA
Bayshire San Dimas Post-Acute
1.7 miNursing Home · San Dimas, CA
Glendora Grand, INC
2.3 miNursing Home · Glendora, CA
Casa Bonita Convalescent Hospital
2.6 miNursing Home · San Dimas, CA
Covina Rehabilitation Center
3.2 miNursing Home · Covina, CA
Harvard Creek Post Acute
3.5 miNursing Home · Covina, CA