Park View Place
Families consistently rate this highly — reviewers highlight extremely friendly and professional staff. Schedule a visit to confirm the fit.
based on 82 Google reviews
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What this means for your family
This facility is an excellent choice for residents who are active and need assistance with daily living, as the staff and amenities are top-tier. However, if your loved one has advanced dementia requiring intensive hygiene management, you should specifically ask about their protocols for soiled linen and nighttime staffing levels.
Google Reviews
Google Reviews
82 reviews on Google“Park View Place is widely praised for its beautiful, modern, and clean facilities and an exceptionally welcoming, professional staff. While many families report high satisfaction with the social activities and dining, some reviewers have raised serious concerns regarding the facility's ability to manage advanced dementia and maintain hygiene standards during periods of high resident decline.”
Quality Themes
Tap a score for detailsStrengths
- Extremely friendly and professional staff
- Beautiful, modern, and clean building
- Engaging social activities and programs
- High-quality dining and culinary options
Concerns
- Inadequate care for advanced dementia/hygiene management (mentioned by 2 reviewers)
- Difficulty managing medication and high staff-to-resident ratios during decline (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 110 analyzed
How They Respond to Reviews
The owner uses a small set of repetitive, templated responses to acknowledge 5-star reviews. While they personalize the messages by including the reviewer's name, the core content of the response rarely addresses the specific details or staff members mentioned in the reviews.
Questions for Your Tour
- 1It is wonderful to see how much the management engages with the community through your reviews; how does that same level of communication work between the staff and families regarding daily updates?
- 2The dining options and the building itself look beautiful; could you tell us more about how the culinary team plans menus to keep residents engaged with different flavors?
- 3We would love to hear more about the social calendar and what specific types of programs are currently most popular with the residents here?
- 4As health needs change, what specific protocols are in place to ensure medication administration remains precise and consistent during periods of decline?
- 5For residents who may be experiencing more advanced cognitive changes, what specialized care strategies or hygiene support routines are used to ensure they stay comfortable and dignified?
- 6In the event of a medical emergency after hours, what is the specific process for notifying the family and coordinating with outside medical providers?
Personalized based on this facility's data
Key Review Excerpts
“The staff there is very nice, and the majority of the residents seem to be happy participating in the activities. The building is very clean and well-kept overall”
“My father, who has dementia/Alzheimer’s, lived at Park View Place for six months. Despite being fully transparent about his condition... his hygiene declined significantly. He was often soiled, his room smelled strongly of urine”
“The deciding factor for us was the in-house physical and occupational therapy. Mom really needed that support.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Mar 12, 2026ComplaintClean
COMPLAINT INVESTIGATION REPORT
Jan 26, 2026ComplaintClean
This report details a Complaint Investigation conducted on 01/26/2026, addressing four specific allegations. For all four allegations—delayed response to calls, failure to provide fee increase notices, lack of dignity/respect, and unclean rooms—the investigation concluded that there was not a preponderance of evidence to prove the alleged violation occurred. Consequently, all allegations were deemed unsubstantiated.
Sep 27, 2025ComplaintClean
This report details a complaint investigation concerning whether the licensee violated the terms of the resident's admission agreement regarding pet care. The investigation found insufficient evidence to support the allegation, resulting in an 'Unsubstantiated' finding for the complaint.
Sep 11, 2025ComplaintClean
This report details a complaint investigation conducted regarding allegations of staff isolating residents and staff making inappropriate comments about body odor. The investigation found that there was not a preponderance of evidence to prove either allegation, resulting in the findings being unsubstantiated.
Aug 19, 2025InspectionClean
The facility underwent a required annual inspection conducted by the Licensing Program Analyst. The inspection covered various areas including infection control, operational requirements, and physical plant safety. Overall, the report indicates that no deficiencies were observed during the visit.
Jul 8, 2025ComplaintClean
This report details a complaint investigation regarding staff failing to keep resident rooms at a comfortable temperature. The investigation found that the allegation was unsubstantiated, as staff provided portable cooling units and the measured temperatures were within regulatory ranges. No deficiencies were cited in this report.
Apr 26, 2025ComplaintClean
This report details the findings of a complaint investigation conducted on April 26, 2025. The investigation addressed four allegations concerning resident care, including neglect, physical altercations, incontinence care, and linen provision. All allegations were ultimately deemed unsubstantiated based on the evidence reviewed.
Feb 13, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Ownership & Operations
Who Operates This Facility
Oakmont of Covina Llc;wellquest Living LLC
LEEANN HEFNER
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
82 reviews from families & visitors
Official Website
Visit liveparkviewplace.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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