Terrabella Cramer Mountain
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 30 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a warm, clean, and highly attentive caregiving environment. However, if your loved one has significant cognitive impairments, you should specifically ask about their protocols for door security and wandering prevention.
Google Reviews
Google Reviews
30 reviews analyzed“Families considering TerraBella Cramer Mountain will find a community widely praised for its exceptionally compassionate, family-like staff and a clean, beautiful environment. While most reviews highlight a high level of care and resident happiness, some concerns have been raised regarding food quality and specific lapses in wandering prevention for residents with cognitive impairments.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Engaging activity and social programs
- Welcoming and supportive management
Concerns
- Food quality and nutritional variety
- Safety/supervision lapses regarding wandering
Rating Trends
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Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much management values feedback and responds to everyone's input; how does that communication loop help improve the daily experience for residents?
- 2We are looking for a place with great variety in meals; could you walk us through a typical weekly menu and how you ensure nutritional balance?
- 3The facility looks beautifully maintained; what are your protocols for ensuring resident safety and supervision, especially during transition periods or in common areas?
- 4The nursing staff seems so compassionate in the reviews; how do you ensure that level of attentive care is maintained during overnight shifts?
- 5What kind of social programs or engaging activities do you have planned for the upcoming month to help residents stay connected with each other?
- 6In the event of a medical emergency after hours, what is the specific process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The caregivers treat residents like family, going above and beyond every day to ensure they are valued.”
“The staff loves on my grandmother like she's there own which makes me feel better when I'm not able to visit.”
“One of the sweet ladies in their care was out roaming and they had zero clue. She walked across the road several times... Not knowing where someone is with any sort of cognitive impairment is a PROBLEM!”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Mar 25, 2026Follow-up
The facility failed to properly conduct resident assessments following a significant change in baseline condition. Specifically, the facility must monitor residents for no more than 10 days after identifying a change and complete a new assessment within three days of determining a significant change has occurred.
Jun 26, 2024Other
The facility failed to ensure medications were administered as prescribed for 3 of 5 sampled residents. Specifically, for Resident #1, the facility failed to administer the correct dose of Novolog insulin sliding scale based on finger stick blood sugar readings on multiple dates in April, May, and June 2024.
Jun 26, 2024Other
The facility failed to ensure medications were administered as prescribed for 3 of 5 sampled residents. Specifically, for Resident #1, the facility failed to administer prescribed Novolog insulin doses based on sliding scale blood sugar readings on multiple dates in April and May 2024.
Jul 7, 2022Follow-up
The facility failed to ensure therapeutic diets were served as ordered for 2 of 6 sampled residents. Specifically, there were discrepancies regarding nectar thick liquid and mechanical soft diet orders, including an outdated diet order board and a lack of specific menus for thickened liquids.
Jul 7, 2022Follow-upCleanReport
No deficiencies found during this inspection.
Apr 29, 2022Complaint
The facility failed to ensure that 4 out of 4 sampled medication aides had completed required training on the care of diabetic residents prior to administering insulin and performing blood glucose monitoring. Personnel records for these staff members lacked documentation of the necessary training, and interviews confirmed that some staff had not received diabetic care training during their orientation at the facility.
Apr 20, 2022Complaint
The facility failed to ensure that medication aides completed required training on the care of diabetic residents prior to administering insulin. Specifically, four out of four sampled medication aides were found to have administered insulin and performed blood glucose monitoring without documented training at the facility.
Oct 17, 2018Other
The facility failed to notify a physician when a resident missed their prescribed dose of Coumadin for three consecutive days. This failure prevented the physician from being informed of a significant medication non-compliance regarding an anticoagulant. Consequently, the facility did not meet the requirement to assure referral and follow-up for the resident's acute health care needs.
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References & Resources
Google Maps
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Google Reviews
30 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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