Brookdale New Hope
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 16 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a compassionate, person-centered environment, particularly for those needing dementia care. The staff's dedication to treating residents with dignity is a standout feature. While there are very old negative reviews, the most recent years show a consistent pattern of high-quality care and management.
Google Reviews
Google Reviews
16 reviews analyzed“Families can expect a highly compassionate environment where staff members are frequently praised for treating residents with dignity and respect. While the facility excels in nursing care and creating a sense of community, there are isolated instances of extreme dissatisfaction that do not reflect the broader consensus of the reviews.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Respectful treatment of residents
- Strong sense of community and belonging
- Effective medication and medical services
Rating Trends
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Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It's wonderful to see how much the team values responding to feedback; how does that culture of communication help you maintain such a strong sense of community among the 86 residents?
- 2We've heard such lovely things about the compassion of the nursing staff; could you tell us more about how the nurses build personal relationships with the residents?
- 3Since medication management is such a key part of your services, what specific protocols do you have in place to ensure every resident's needs are met accurately and timely?
- 4How does the staff ensure that every resident feels a true sense of belonging and respect within the community during their daily routines?
- 5What kind of daily activities or social events do you host to help residents connect with one another and stay engaged?
- 6In the event of a medical emergency after hours, what is the specific process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“My father loves his environment and community. He often tells me how friendly everyone is and how he feels treated like a human being, not a problem to be managed”
“The medtechs have gone above and beyond to help when I have needed an extra hand getting my parents ready and moving to go to their appointments and the transportation is great.”
“Brookdale New Hope is a caring, loving home for my mother with dementia. The staff are very attentive to her needs and any concerns that my family brings to them.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Feb 5, 2025Follow-up
The facility failed to ensure that one resident sampled was tested for tuberculosis disease upon admission. Records showed no documentation of a TB skin test being completed prior to the resident's admission on 11/16/24.
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Feb 5, 2025Follow-up
The facility failed to ensure that one of five sampled residents was tested for tuberculosis disease upon admission in compliance with required control measures. Specifically, Resident #3's record showed no documentation of a completed TB skin test prior to their admission.
The facility failed to ensure that resident care plans were signed and dated by the Primary Care Provider (PCP) within 15 days of completion. This was evidenced by two of five sampled residents, including Resident #3 and Resident #4, having care plans that lacked the required physician signature.
Jan 26, 2023Follow-up
The facility failed to ensure that one of three sampled Medication Aides had completed the required medication administration training. A review of the employee's personnel file showed no documentation of successful training completion.
The facility failed to maintain an accurate and current listing of residents with physician-ordered therapeutic diets in the kitchen. Observations revealed that the posted therapeutic diet lists were outdated and did not match the current physician orders for sampled residents.
Jan 26, 2023Follow-up
The facility failed to ensure that one of three sampled Medication Aides had completed the required medication administration training. A review of the employee's personnel file showed no documentation of successful training, and the employee confirmed they did not possess a copy of their training records.
Jan 23, 2020Follow-up
The facility failed to ensure that therapeutic diets, including texture-modified diets and thickened liquids, were served as ordered by the resident's physician. Specifically, for two sampled residents, the kitchen's therapeutic diet list incorrectly indicated that chopped meats could be served, which did not align with the physician's order for a mechanical soft diet.
Jan 23, 2020Follow-up
The facility failed to ensure therapeutic diets were served as ordered for residents requiring texture-modified diets. Specifically, a resident ordered to have ground meats was observed being served pork chops cut into 1-inch cubes during lunch service.
Mar 19, 2019Follow-up
The facility failed to ensure that walls and doors in resident rooms #37 and #40 were kept in good repair. Specifically, in room #37, multiple doors and door frames exhibited scratches revealing bare wood, scuff marks, and loose or splintered components, while walls showed gouges and missing sheetrock.
Mar 19, 2019Follow-up
The facility failed to ensure walls and doors in resident rooms #37 and #40 were in good repair. Specifically, multiple doors and door frames exhibited scratches revealing bare wood, black scuff marks, and broken trim. Additionally, sheetrock was gouged or missing, and a bathroom sink cabinet door was off its hinges.
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References & Resources
Google Maps
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Google Reviews
16 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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