Public Google reviewers rate this highly and often mention compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 17 Google reviews
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Public Google reviewers rate Brookdale New Hope highly. Reviewers highlight: compassionate and attentive nursing staff, respectful treatment of residents. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families can expect a highly compassionate environment where staff members are frequently praised for treating residents with dignity and respect. While the facility excels in nursing care and creating a sense of community, there are isolated instances of extreme dissatisfaction that do not reflect the broader consensus of the reviews.
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Key Review Excerpts
“My father loves his environment and community. He often tells me how friendly everyone is and how he feels treated like a human being, not a problem to be managed”
“The medtechs have gone above and beyond to help when I have needed an extra hand getting my parents ready and moving to go to their appointments and the transportation is great.”
“Brookdale New Hope is a caring, loving home for my mother with dementia. The staff are very attentive to her needs and any concerns that my family brings to them.”
Source: NC Division of Health Service Regulation
The facility failed to ensure that one resident sampled was tested for tuberculosis disease upon admission. Records showed no documentation of a TB skin test being completed prior to the resident's admission on 11/16/24.
The provided text is truncated and does not contain the specific finding for this deficiency.
The facility failed to ensure that resident care plans were signed and dated by the Primary Care Provider (PCP) within 15 days of completion. This was evidenced by two of five sampled residents, including Resident #3 and Resident #4, having care plans that lacked the required physician signature.
The facility failed to ensure that one of five sampled residents was tested for tuberculosis disease upon admission in compliance with required control measures. Specifically, Resident #3's record showed no documentation of a completed TB skin test prior to their admission.
The facility failed to ensure that one of three sampled Medication Aides had completed the required medication administration training. A review of the employee's personnel file showed no documentation of successful training, and the employee confirmed they did not possess a copy of their training records.
The facility failed to maintain an accurate and current listing of residents with physician-ordered therapeutic diets in the kitchen. Observations revealed that the posted therapeutic diet lists were outdated and did not match the current physician orders for sampled residents.
The facility failed to ensure that one of three sampled Medication Aides had completed the required medication administration training. A review of the employee's personnel file showed no documentation of successful training completion.
The facility failed to ensure that therapeutic diets, including texture-modified diets and thickened liquids, were served as ordered by the resident's physician. Specifically, for two sampled residents, the kitchen's therapeutic diet list incorrectly indicated that chopped meats could be served, which did not align with the physician's order for a mechanical soft diet.
The facility failed to ensure therapeutic diets were served as ordered for residents requiring texture-modified diets. Specifically, a resident ordered to have ground meats was observed being served pork chops cut into 1-inch cubes during lunch service.
The facility failed to ensure walls and doors in resident rooms #37 and #40 were in good repair. Specifically, multiple doors and door frames exhibited scratches revealing bare wood, black scuff marks, and broken trim. Additionally, sheetrock was gouged or missing, and a bathroom sink cabinet door was off its hinges.
The facility failed to ensure that walls and doors in resident rooms #37 and #40 were kept in good repair. Specifically, in room #37, multiple doors and door frames exhibited scratches revealing bare wood, scuff marks, and loose or splintered components, while walls showed gouges and missing sheetrock.
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NC DHSR — View Official Record
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