Juniper Gardens Center for Nursing and Rehabilitat
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 76 Google reviews
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What this means for your family
This facility has a strong rehabilitation team that many families appreciate, but there are recurring, serious reports of neglect and medical errors. We strongly advise you to conduct an unannounced visit to check the cleanliness of the facility and observe staff-to-resident ratios before making a decision.
Google Reviews
Google Reviews
76 reviews on Google“Juniper Gardens Center for Nursing and Rehabilitation, formerly known as The Ivy, receives highly polarized feedback from families. While many reviewers praise the staff for being compassionate and attentive, particularly in physical therapy and rehabilitation, a significant number of families report serious concerns regarding neglect, poor hygiene, and dangerous medical errors. Potential families should be aware that the facility's reputation is split between those who feel their loved ones received excellent care and those who experienced distressing lapses in basic safety and sanitation.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and attentive physical therapy team
- Compassionate and friendly nursing staff
- Responsive and professional management team
- Family-oriented atmosphere
Concerns
- Understaffing leading to neglect and slow response times (mentioned by 6 reviewers)
- Poor sanitation, unpleasant odors, and lack of cleanliness (mentioned by 5 reviewers)
- Dangerous medical errors (e.g., oxygen issues, medication management) (mentioned by 3 reviewers)
- Inadequate care for residents with complex needs (dementia, feeding tubes) (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 79 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I've heard wonderful things about your physical therapy team; how often do residents typically participate in therapy sessions?
- 2What specific steps is the management team taking to ensure the facility stays clean and fresh-smelling for the residents?
- 3How do you ensure medication is administered accurately and safely, especially during shift changes?
- 4With the small, family-oriented atmosphere here, what kind of daily social activities or group outings do you have planned for the residents?
- 5How does the nursing staff manage the specific needs of residents with complex medical requirements, such as feeding tubes or specialized wound care?
- 6What is the protocol for responding to urgent medical needs or emergencies during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The only thing good about that place is the physical therapy. I had a case for adult abuse that was opened due to the lack of care. There are 2 nurses for 49 patiens.”
“In the three-ish weeks my dad was here, there were three instances where the staff either did not connect his hose to the oxygen or had it hooked up to oxygen that was empty.”
“My mother was admitted here after a 7 day hospital stay. She has dementia and suffered a fall. The staff, the nurses, the therapists and doctors have all, without exception, been communicative and kind.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Juniper Gardens has faced recurring deficiencies across safety systems (fire safety, electrical systems), resident rights, and care quality, with families filing complaints about medication errors and communication issues. The facility shows a pattern of repeated violations in fire safety equipment and electrical systems across multiple surveys, though most deficiencies appear corrected after citation. Recent surveys continue finding problems with resident assessments and safety hazards, suggesting ongoing oversight challenges despite correction efforts.
Nov 21, 2025Routine4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Aug 27, 2024Routine16
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Aug 27, 2024Complaint2
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
May 2, 2023Routine14
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure electrical receptacles or cover plates have distinctive color or marking.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jul 14, 2021Routine1
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Aug 27, 2024
$8,400
Fine
Aug 27, 2024
$8,401
Payment Denial
Aug 27, 2024
5-day denial
Fine
Jun 1, 2023
$3,728
Payment Denial
Jun 1, 2023
42-day denial
Ownership & Operations
Who Operates This Facility
Juniper Gardens Center for Nursing and Rehabilitat
for profit
Chain Affiliation
Alliance Health Group
12 facilities nationwide
Chain avg rating: 1.3/5 · Rank 1 of 10 (Best)
Ownership & Management
Owners
Bridge Holdco LLC
Owner · Organization
Coalition Group LLC
Owner (parent company) · Organization
Emanuel, Yosef
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
76 reviews from families & visitors
Official Website
Visit junipergardenscnr.com
Medicare data downloads
Original nursing home datasets
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