Limited public data on Wellington House. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 19 Google reviews
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Every family's needs are unique. We encourage you to visit Wellington House in person, speak with staff and current residents' families, and trust your instincts. The data on this page provides a starting point, but your personal impression matters most.
Wellington House is highly regarded by many families for its kind, professional, and attentive staff who create a loving environment for residents. While many reviewers praise the facility's cleanliness and engagement activities, there are historical concerns regarding staffing levels and financial transparency regarding resident personal accounts.
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Distribution · 19 analyzed
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Key Review Excerpts
“The staff is genuine, present, caring and professional.”
“The residents knew each employee individually and often single out their employee of their choice. The love shown by the employees for the residents were genuine.”
Source: NC Division of Health Service Regulation
The facility failed to ensure hazardous products were stored in a locked area, leaving aerosols, hand sanitizer, and personal care items unattended and accessible to residents in the Special Care Unit. Specifically, unlocked cabinets in shared bathrooms of rooms #53 and #54 contained accessible items.
The facility failed to ensure hazardous products were stored in a locked area, leaving items such as aerosols, hand sanitizer, and personal care products unattended and accessible to residents in the Special Care Unit. Specifically, unlocked cabinets and bathroom counters in rooms #53, #54, and #74 contained various lotions, hair products, and cleaning agents that could be accidentally ingested or handled by residents.
The facility failed to ensure residents were free from physical abuse by staff, as evidenced by a staff member hitting a resident with a shower head and hairbrush and other staff throwing ice at residents. Additionally, the facility failed to properly document and report significant bruising observed on a resident's face, eyes, and limbs.
The facility failed to ensure three residents were free from physical abuse by staff. Specifically, a staff member was observed hitting a resident with a shower head and hairbrush, and five other staff members were observed throwing ice at residents.
The facility failed to provide adequate supervision for a resident with dementia and a known history of wandering behaviors. This failure resulted in the resident eloping from the facility through a propped-open back door and being found 4.2 miles away.
The facility failed to provide adequate supervision for a resident with dementia and a history of wandering, resulting in the resident eloping from the facility. The investigation revealed a back door had been propped open, allowing the resident to wander 4.2 miles away before being located by police.
The facility failed to ensure that residents in the Special Care Unit (SCU) were treated with dignity and respect. Specifically, five out of nine sampled residents were not dressed in a timely manner, remaining in only shirts and briefs despite care plans indicating total dependency for dressing.
The facility failed to ensure that residents in the Special Care Unit (SCU) were treated with dignity and respect. Specifically, five sampled residents were not dressed in a timely manner, appearing in only shirts and briefs. Staff attributed the lack of dressing to COVID-19 protocols requiring residents to remain in their rooms.
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Google Reviews
19 reviews from families & visitors
NC DHSR — View Official Record
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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