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Assisted Living

Wellington House

Limited public data on Wellington House. Call, tour, and ask to meet current residents' families — your own impression matters most.

850 Majestic Court, Gastonia, NC 2805448 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
3.6/5

based on 19 Google reviews

5
4
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1

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What this means for your family

This facility is a strong candidate if you prioritize a warm, loving staff and an active social environment for your loved one. However, you should verify current staffing levels and request clear, written protocols regarding the management of resident personal funds to avoid the issues mentioned in older reviews.

Google Reviews

Google Reviews

19 reviews analyzed
Wellington House is highly regarded by many families for its kind, professional, and attentive staff who create a loving environment for residents. While many reviewers praise the facility's cleanliness and engagement activities, there are historical concerns regarding staffing levels and financial transparency regarding resident personal accounts.

Quality Themes

FoodN/AStaff9.0Clean8.0Activities9.0MedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Kind and professional staff
  • Engaging resident activities
  • Clean and well-maintained building
  • Genuine resident-employee connections

Concerns

  • Staffing shortages (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.02018(2)2.82019(6)2.52020(2)5.02021(3)4.32022(6)

Distribution

5
11
4
2
3
0
2
0
1
6

How They Respond to Reviews

63%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1It is wonderful to see how much the staff seems to care for the residents here; how do you foster those genuine connections between employees and residents?
  • 2We noticed the building is very well-maintained; what is your routine for ensuring the facility stays clean and comfortable for everyone?
  • 3What kind of engaging daily activities or social outings do you have planned for the residents this month?
  • 4How does the team ensure consistent communication with families regarding a resident's well-being and daily updates?
  • 5In the event of a medical emergency after hours, what is the specific protocol for getting care to a resident?
  • 6How do you manage staffing levels to ensure that every resident receives attentive and professional care throughout the day?

Personalized based on this facility's data


Key Review Excerpts

The staff is genuine, present, caring and professional.

Long-term resident's family · 2022★★★★★

The residents knew each employee individually and often single out their employee of their choice. The love shown by the employees for the residents were genuine.

Clinical Instructor · 2022★★★★★

We were looking for placement for my father, it was a very hard decision to move him from home, we worried about how he would adjust to new surroundings. A friend highly recommend Wellington House.

New resident's family · 2019★★★★★
Source: 19 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

20total
22deficiencies
Feb 26, 2026Other
Physical Environment - Housekeeping StorageN/A

The facility failed to ensure hazardous products were stored in a locked area, leaving items such as aerosols, hand sanitizer, and personal care products unattended and accessible to residents in the Special Care Unit. Specifically, unlocked cabinets and bathroom counters in rooms #53, #54, and #74 contained various lotions, hair products, and cleaning agents that could be accidentally ingested or handled by residents.

Feb 26, 2026Other
CleanReport

No deficiencies found during this inspection.

Mar 20, 2025Complaint
Resident Rights10A NCAC 13F .0909

The facility failed to ensure residents were free from physical abuse by staff, as evidenced by a staff member hitting a resident with a shower head and hairbrush and other staff throwing ice at residents. Additionally, the facility failed to properly document and report significant bruising observed on a resident's face, eyes, and limbs.

Mar 20, 2025Complaint
Resident RightsType A1

The facility failed to ensure three residents were free from physical abuse by staff. Specifically, a staff member was observed hitting a resident with a shower head and hairbrush, and five other staff members were observed throwing ice at residents.

Nov 1, 2023Complaint
Personal Care and SupervisionC-tag

The facility failed to provide adequate supervision for a resident with dementia and a known history of wandering behaviors. This failure resulted in the resident eloping from the facility through a propped-open back door and being found 4.2 miles away.

Nov 1, 2023Complaint
Personal Care and Supervision0A NCAC 13G .0904(b)

The facility failed to provide adequate supervision for a resident with dementia and a history of wandering, resulting in the resident eloping from the facility. The investigation revealed a back door had been propped open, allowing the resident to wander 4.2 miles away before being located by police.

Feb 4, 2022Complaint
Resident RightsD 338

The facility failed to ensure that residents in the Special Care Unit (SCU) were treated with dignity and respect. Specifically, five out of nine sampled residents were not dressed in a timely manner, remaining in only shirts and briefs despite care plans indicating total dependency for dressing.

Feb 4, 2022Complaint
Resident Rights0338

The facility failed to ensure that residents in the Special Care Unit (SCU) were treated with dignity and respect. Specifically, five sampled residents were not dressed in a timely manner, appearing in only shirts and briefs. Staff attributed the lack of dressing to COVID-19 protocols requiring residents to remain in their rooms.

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References & Resources

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