Courtland Terrace
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 66 Google reviews
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What this means for your family
Courtland Terrace is highly regarded for its physical and occupational therapy programs, making it a strong candidate for short-term rehab. However, families should be vigilant regarding daily nursing care; we recommend frequent visits to ensure your loved one's basic needs, such as hygiene and medication timing, are being met consistently.
Google Reviews
Google Reviews
66 reviews on Google“Courtland Terrace receives polarized feedback, with many families praising the rehabilitation therapy teams and specific administrative staff for their support during transitions. However, significant concerns persist regarding inconsistent nursing care, slow response times to patient needs, and occasional neglect in basic hygiene and feeding, particularly during off-hours or weekends.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Supportive and knowledgeable administrative/discharge staff
- Clean and well-maintained facility environment
- Compassionate care provided by specific, named nursing staff
Concerns
- Inconsistent nursing and CNA responsiveness to call buttons and patient needs (mentioned by 6 reviewers)
- Poor communication and lack of follow-through from management regarding complaints (mentioned by 4 reviewers)
- Inadequate assistance with feeding and basic hygiene (bathing) (mentioned by 4 reviewers)
- Medication management delays or errors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 71 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy teams here; could you tell us more about how they work with residents to maintain their mobility?
- 2How does the nursing staff ensure that call buttons are answered promptly, especially during shift changes or busy periods?
- 3What is the process for ensuring medication is administered accurately and on time every day?
- 4Could you describe the dining experience and how much input residents have regarding their meal options and nutrition?
- 5How does the management team handle communication with families if a concern or complaint arises regarding a resident's care?
- 6What kind of assistance is available to help residents with daily essentials like bathing, hygiene, and mealtime feeding?
Personalized based on this facility's data
Key Review Excerpts
“The physical, occupational and speech therapists were outstanding. Patient care aids, cna's, and nurses were very attentive and caring. Facilities were always clean and food was appetizing.”
“Physical therapy was great but a couple nurses were very rude, my dad had a sore butt they took a dry towel to wipe him he was hollering ,he couldn’t pee I told then he couldn’t CNA told them he had, I was with him all day, when they finally listened and done an ultra sound his bladder was full”
“My grandmother is at Courtland Terrace and there's been a few people that have gone above and beyond over and over again to help, take care of and provide for her and I truly appreciate it from the bottom of my heart.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Courtland Terrace has 18 deficiencies across 3 surveys, with one family complaint regarding failure to report suspected abuse or neglect. The facility shows recurring issues with care planning and assessment, fire safety systems, and resident rights protections. While all violations have reported correction dates, the pattern of repeated deficiencies in care planning suggests ongoing challenges in developing comprehensive resident care plans.
Feb 13, 2026Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Oct 31, 2024Routine5
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Jun 28, 2023Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Jun 28, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Ownership & Operations
Who Operates This Facility
Courtland Terrace
nonprofit
Ownership & Management
Owners
Caromont Health Services INC
Owner · Organization
Caromont Health INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
66 reviews from families & visitors
Official Website
Visit caromonthealth.org
Medicare data downloads
Original nursing home datasets
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