Tampa Lakes Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise modern, clean, and well-maintained facility. Still worth an in-person visit.
based on 249 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize a modern, clean environment and high-quality physical therapy. However, because multiple reviewers have noted significant delays in call-light response times and hygiene assistance, it is critical that you visit frequently to monitor your loved one's daily care and maintain open, direct lines of communication with the nursing supervisors.
Google Reviews
Google Reviews
249 reviews on Google“Tampa Lakes Health and Rehabilitation Center is frequently praised for its modern, clean, and aesthetically pleasing environment, with many families highlighting the high quality of the physical therapy department. However, there is a recurring and serious pattern of complaints regarding inadequate staffing levels, which leads to slow response times for call lights and neglect in basic hygiene care for residents. While many visitors report a positive experience, families should be aware of these significant inconsistencies in daily nursing care.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- High-quality physical therapy and rehab programs
- Welcoming and professional admissions staff
- Spacious and comfortable patient rooms
Concerns
- Inadequate staffing levels leading to slow response times (mentioned by 14 reviewers)
- Neglect of basic hygiene (toileting, bathing, soiled linens) (mentioned by 10 reviewers)
- Poor communication and difficulty reaching staff/management (mentioned by 5 reviewers)
- Inconsistent quality of food (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 159 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard great things about the modern and clean atmosphere here, but how do you ensure that personal hygiene and room cleanliness, like fresh linens, are consistently maintained throughout the day?
- 2Since the physical therapy programs are highly rated, could you tell us more about how the rehab team coordinates with the nursing staff to support a resident's recovery?
- 3What is the best way for our family to stay in regular contact with the nursing team and management to ensure we are always updated on our loved one's care?
- 4How does the facility manage medication administration to ensure everything is handled accurately and on schedule?
- 5Could you describe what a typical day looks like for residents, specifically regarding meal times and social activities?
- 6In the event of a medical emergency during the night or over the weekend, what is the specific protocol for getting immediate physician or specialist attention?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy is excellent. The food is bland but fairly varied. It does not stay hot if one eats in their room.”
“The facility is beautiful, clean and direct care staff are friendly; however, they lack in communication. It is hard to reach anyone when calling and is messages are left rarely is the call returned.”
“The staff are very good people, super professional. What I did not like was the room where my father had no window. The place very clean.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Tampa Lakes has a concerning pattern of recurring deficiencies, particularly with food safety and dietary services (cited three times across multiple years), care planning, and resident rights violations. Families have filed complaints that led to citations for accommodation of resident needs and access to medical records. While all deficiencies show correction dates, the repetition of food safety issues and the presence of complaint-triggered violations suggest ongoing care quality concerns that warrant careful consideration during any visit.
Jan 9, 2025Routine10
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 15, 2024Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Mar 13, 2024Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
May 31, 2023Complaint1
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Oct 27, 2022Routine3
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Report COVID19 data to residents and families.
May 7, 2021Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Ownership & Operations
Who Operates This Facility
Tampa Lakes Health and Rehabilitation Center
for profit
Chain Affiliation
Summitt Care II, INC.
9 facilities nationwide
Chain avg rating: 3.2/5 · Rank 4 of 9
Ownership & Management
Owners
Summit Care Group II Operations Holdings LLC
Owner · Organization
Davis, Alan
Owner
Mitchell, Joseph
Owner
Klein, Esther
Owner (parent company)
Klein, Solomon
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
249 reviews from families & visitors
Official Website
Visit tampalakes.com
Medicare data downloads
Original nursing home datasets
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