Northdale Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 155 Google reviews
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What this means for your family
This facility is an excellent choice for rehabilitation, with many families praising the physical therapy and the helpfulness of the administrative staff. However, families should closely monitor nursing response times and food quality, as these are the most frequent areas of concern reported by residents.
Google Reviews
Google Reviews
155 reviews on Google“Northdale Rehabilitation Center is highly regarded by many families for its exceptional physical therapy team and friendly, professional administrative staff, particularly Debra. However, potential residents should be aware of serious, recurring allegations regarding inadequate nursing response times, unpleasant odors, and inconsistent food quality.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Professional and welcoming administrative staff
- Clean and well-maintained environment
- Compassionate and attentive CNAs
Concerns
- Slow nursing response times and call bell delays (mentioned by 4 reviewers)
- Unpleasant odor of urine in hallways (mentioned by 3 reviewers)
- Inconsistent food quality and nutritional adequacy (mentioned by 5 reviewers)
- Staffing shortages on weekends or specific shifts (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 161 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I've heard wonderful things about the physical and occupational therapy programs here; how do you tailor those sessions to a resident's specific recovery goals?
- 2We noticed the administrative team is very responsive to feedback; how does the management team work with families to address any concerns regarding daily care or facility maintenance?
- 3Could you tell us more about the dining experience and what steps are being taken to ensure consistent food quality and nutritional variety for every meal?
- 4What is the protocol for responding to call bells during the night or on weekends to ensure residents aren't waiting long for assistance?
- 5How does the facility manage cleanliness and air quality in the common hallways to ensure a comfortable environment for everyone?
- 6What kind of daily activities or social engagement programs are available to keep residents active and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“Debra BOC at Northdale Rehabilitation Center was a excellent host and made visit pleasurable. To know my Sister is being able to be taken care of here by people like Debra gives me pleasure to visit!!!!!!!!!!”
“My mom was a resident for 2 1/2 years as she was in final stages of Alzheimer disease. Northdale is not shiny new and fancy, but she received the best care there hands down.”
“The therapy and nursing care is outstanding”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Northdale Rehabilitation Center has a concerning pattern of recurring deficiencies across care planning, quality of care, and resident rights issues, with one complaint triggering inspection after families filed reports. The facility shows persistent problems with developing proper care plans and ensuring safe, appropriate treatment that have appeared across multiple surveys from 2020 to 2024, though all violations have been reportedly corrected by the facility.
May 22, 2024Routine5
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
May 22, 2024Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Mar 10, 2022Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Dec 30, 2020Routine1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Ownership & Operations
Who Operates This Facility
Northdale Rehabilitation Center
for profit
Chain Affiliation
Sovereign Healthcare Holdings
43 facilities nationwide
Chain avg rating: 3.5/5 · Rank 26 of 43
Ownership & Management
Owners
Sovereign Healthcare Holdings LLC
Owner · Organization
Cronquist 2015 Family Tr
Owner (parent company) · Organization
John J Notermann Business Tr
Owner (parent company) · Organization
Mangine, John
Owner (parent company)
Notermann, Brenda
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
155 reviews from families & visitors
Official Website
Visit northdalerehab.com
Medicare data downloads
Original nursing home datasets
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