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Nursing HomeMedicaid

Sutton Park Center for Nursing and Rehabilitation

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

31 Lockwood Avenue, New Rochelle, NY 10801160 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 215 Google reviews

5
4
3
2
1
Sutton Park Center for Nursing and Rehabilitation Nursing Home in New Rochelle, NY — Street View
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What this means for your family

Sutton Park offers a clean environment and a highly effective rehabilitation program that many families find beneficial for recovery. However, due to consistent reports of staffing issues during evening and weekend shifts, we strongly advise you to visit during those off-hours to observe the response times and staff engagement yourself. Ask management specifically about their policy on patient population mixing to ensure your loved one will be in an appropriate unit.

Google Reviews

Google Reviews

215 reviews on Google
Sutton Park Center for Nursing and Rehabilitation receives highly polarized feedback, with many families praising the facility for its attentive rehab team, clean environment, and engaging community events. However, a significant number of reviewers report serious concerns regarding neglect, unprofessionalism, and poor communication, particularly during evening and weekend shifts. Potential families should carefully weigh these conflicting experiences, as the quality of care appears to vary greatly depending on the specific unit and shift.

Quality Themes

Tap a score for details
Food6.0Staff5.0Clean8.0Activities9.0Meds3.0Memory5.0Comms6.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy teams
  • Engaging community events and social activities
  • Clean and well-maintained facility
  • Responsive and professional administrative leadership

Concerns

  • Neglect and slow response times to call bells (mentioned by 6 reviewers)
  • Unprofessional or rude behavior from nursing/CNA staff (mentioned by 7 reviewers)
  • Medication management errors or delays (mentioned by 3 reviewers)
  • Mixing of rehab/elderly patients with psychiatric/behavioral patients (mentioned by 2 reviewers)
  • Slow elevator service for visitors (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.0'19(2)4.84.5'21(19)2.34.1'23(24)4.44.7'25(67)4.7'26(15)

Distribution · 208 analyzed

5
162
4
16
3
2
2
1
1
27
17 reviews posted between Oct 25, 2025Oct 25, 2025 · 16 were 5-star
12 reviews posted between Jul 2, 2025Jul 2, 2025 · 12 were 5-star
11 reviews posted between Aug 29, 2024Aug 31, 2024 · 10 were 5-star

How They Respond to Reviews

13%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the facility's focus on physical and occupational therapy, how do you integrate these rehabilitation services into a resident's daily routine?
  • 2With a 160-resident capacity, what systems are in place to ensure that call bells are answered promptly and that residents receive timely assistance?
  • 3How does the nursing team approach professional communication and conflict resolution to ensure a supportive environment for both residents and their families?
  • 4Could you explain your current protocols for medication management to ensure accuracy and prevent delays in administration?
  • 5How do you manage the different care needs of residents, particularly when balancing the requirements of short-term rehab patients with those of long-term residents?
  • 6What steps are taken to ensure that community events and social activities remain engaging and accessible for all residents throughout the week?

Personalized based on this facility's data


Key Review Excerpts

My father was at Sutton Park for about four months after his hip surgery and I honestly didn’t know what to expect going in. What I found was a staff that actually knew his name, remembered how he took his coffee, and checked in on him without being asked.

Rehab patient's family · 2026★★★★★

I am a resident here right now. And the staff from 3 pm to 11pm are horrible. They ignore the bell when you push it. Last night I told the nurse I needed an aid. She said I get her. The aid didn't come. So I pressed the buzzer again. I waited an hour and a half.

Long-term resident · 2023☆☆☆☆

If you care about your loved one I would suggest you choose another facility. First off I've seen them put elderly & rehab patients with patients who have mental health & addiction issues they often show aggressive behavior towards the other patients.

Family member · 2025☆☆☆☆
Source: 215 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.62hrs
83%
Registered nurses for medical care
Total Nursing
3.48hrs
85%
All nurses + aides combined
Staff Turnover
31%
Lower is better (< 30% = good)
RN Turnover
36%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

10

measures

Worse Than Avg

6

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility55.1%
Worse than Avg
Here
55.1%
US
12.1%
NY
18.9%
Westchester
19.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility34.3%
Worse than Avg
Here
34.3%
US
15.4%
NY
13.8%
Westchester
11.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility4.2%
Better than Avg
Here
4.2%
US
19.4%
NY
20.2%
Westchester
16.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility24.9%
Worse than Avg
Here
24.9%
US
19.5%
NY
13.3%
Westchester
14.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
NY
91.3%
Westchester
90.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.4%
Better than Avg
Here
8.4%
US
15.3%
NY
13.8%
Westchester
13.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.9%
Better than Avg
Here
97.9%
US
81.8%
NY
77.0%
Westchester
73.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility93.2%
Better than Avg
Here
93.2%
US
79.7%
NY
78.8%
Westchester
78.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.4%
Worse than Avg
Here
2.4%
US
1.6%
NY
1.2%
Westchester
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
Above state avg (7.6)
12 complaint-triggered

Families have filed multiple complaint reports triggering recent inspections, with the most serious 2026 issues involving abuse/neglect reporting failures and unsafe living conditions still under correction plans. The facility shows recurring problems with care planning, resident safety oversight, and building maintenance across multiple years. While past deficiencies were eventually corrected, the pattern of complaints and repeated issues in core care areas suggests ongoing quality concerns families should investigate thoroughly before choosing this facility.

Jan 28, 2026Complaint
3
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Nov 14, 2023Routine
10
0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0009Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Include a process for Emergency Preparedness collaboration.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Nov 14, 2023Complaint
3
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

May 5, 2023Complaint
6
0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Sep 25, 2019Routine
11
0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0901Potential for harm · PatternCorrected

Electrical Deficiencies

Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0921Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0637Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident when there is a significant change in condition

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

Dec 18, 2017Routine
5
0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0225Potential for harm · IsolatedCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0916Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Sutton Park Center for Nursing and Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

Paragon Healthnet

Chain Size

11 facilities nationwide

Chain avg rating: 4.6/5 · Rank 11 of 11 (Worst)

Ownership & Management

Owners

Eisen, Chana

Owner

Eisen, Sholom

Owner

Eisen, Usher

Owner

5%

Laufer, Issac

Owner

Rubenstein, Rivkah

Owner

Key personnel

Sutton, SophiaW-2 Managing Employee
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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