Sutton Park Center for Nursing and Rehabilitation
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 215 Google reviews

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What this means for your family
Sutton Park offers a clean environment and a highly effective rehabilitation program that many families find beneficial for recovery. However, due to consistent reports of staffing issues during evening and weekend shifts, we strongly advise you to visit during those off-hours to observe the response times and staff engagement yourself. Ask management specifically about their policy on patient population mixing to ensure your loved one will be in an appropriate unit.
Google Reviews
Google Reviews
215 reviews on Google“Sutton Park Center for Nursing and Rehabilitation receives highly polarized feedback, with many families praising the facility for its attentive rehab team, clean environment, and engaging community events. However, a significant number of reviewers report serious concerns regarding neglect, unprofessionalism, and poor communication, particularly during evening and weekend shifts. Potential families should carefully weigh these conflicting experiences, as the quality of care appears to vary greatly depending on the specific unit and shift.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Engaging community events and social activities
- Clean and well-maintained facility
- Responsive and professional administrative leadership
Concerns
- Neglect and slow response times to call bells (mentioned by 6 reviewers)
- Unprofessional or rude behavior from nursing/CNA staff (mentioned by 7 reviewers)
- Medication management errors or delays (mentioned by 3 reviewers)
- Mixing of rehab/elderly patients with psychiatric/behavioral patients (mentioned by 2 reviewers)
- Slow elevator service for visitors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 208 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's focus on physical and occupational therapy, how do you integrate these rehabilitation services into a resident's daily routine?
- 2With a 160-resident capacity, what systems are in place to ensure that call bells are answered promptly and that residents receive timely assistance?
- 3How does the nursing team approach professional communication and conflict resolution to ensure a supportive environment for both residents and their families?
- 4Could you explain your current protocols for medication management to ensure accuracy and prevent delays in administration?
- 5How do you manage the different care needs of residents, particularly when balancing the requirements of short-term rehab patients with those of long-term residents?
- 6What steps are taken to ensure that community events and social activities remain engaging and accessible for all residents throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“My father was at Sutton Park for about four months after his hip surgery and I honestly didn’t know what to expect going in. What I found was a staff that actually knew his name, remembered how he took his coffee, and checked in on him without being asked.”
“I am a resident here right now. And the staff from 3 pm to 11pm are horrible. They ignore the bell when you push it. Last night I told the nurse I needed an aid. She said I get her. The aid didn't come. So I pressed the buzzer again. I waited an hour and a half.”
“If you care about your loved one I would suggest you choose another facility. First off I've seen them put elderly & rehab patients with patients who have mental health & addiction issues they often show aggressive behavior towards the other patients.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports triggering recent inspections, with the most serious 2026 issues involving abuse/neglect reporting failures and unsafe living conditions still under correction plans. The facility shows recurring problems with care planning, resident safety oversight, and building maintenance across multiple years. While past deficiencies were eventually corrected, the pattern of complaints and repeated issues in core care areas suggests ongoing quality concerns families should investigate thoroughly before choosing this facility.
Jan 28, 2026Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nov 14, 2023Routine10
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nov 14, 2023Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 5, 2023Complaint6
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Sep 25, 2019Routine11
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Dec 18, 2017Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Ownership & Operations
Who Operates This Facility
Sutton Park Center for Nursing and Rehabilitation
for profit
Chain Affiliation
Paragon Healthnet
11 facilities nationwide
Chain avg rating: 4.6/5 · Rank 11 of 11 (Worst)
Ownership & Management
Owners
Eisen, Chana
Owner
Eisen, Sholom
Owner
Eisen, Usher
Owner
Laufer, Issac
Owner
Rubenstein, Rivkah
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
215 reviews from families & visitors
Official Website
Visit suttonpark.net
Medicare data downloads
Original nursing home datasets
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