Sunrise of New City
Families consistently rate this highly — reviewers highlight warm, attentive, and caring staff. Schedule a visit to confirm the fit.
based on 24 Google reviews
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What this means for your family
Many families report a warm, clean, and highly attentive environment, making it a strong contender for those seeking a home-like setting. However, due to serious, specific allegations regarding medication management and resident safety, we strongly recommend asking management for their specific protocols on elopement prevention and medication oversight during your tour.
Google Reviews
Google Reviews
24 reviews on Google“Sunrise of New City receives high praise from many families for its warm, attentive staff and clean, home-like environment, particularly within its memory care unit. However, there are serious, recurring allegations from some families regarding inadequate care, medication errors, and safety lapses, including claims of residents being able to leave the facility unsupervised. Families considering this facility should weigh the many positive testimonials against these critical safety concerns.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and caring staff
- Clean and well-maintained facility
- Effective communication and updates for families
- Individualized care planning
Concerns
- Inadequate memory care supervision leading to safety risks (mentioned by 2 reviewers)
- Medication management errors (mentioned by 2 reviewers)
- Inconsistent assessment of resident needs and fit (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is active in responding to feedback online; how do you incorporate family input into your ongoing care planning process?
- 2What specific protocols are in place to ensure accuracy and safety during medication administration for residents?
- 3Could you walk me through the safety measures and supervision levels provided in the memory care neighborhood to ensure residents remain secure?
- 4How often do you conduct reassessments of a resident's needs to ensure the level of care provided remains the right fit as their health changes?
- 5What does a typical daily activity schedule look like for residents to keep them engaged and socially connected?
- 6In the event of a medical emergency, what is the immediate process for notifying family members and coordinating with local healthcare providers?
Personalized based on this facility's data
Key Review Excerpts
“The staff was attentive, warm, kind and gentle with her and all of the residents. Staff members were skilled in getting her to eat and take her medication and, despite her limited ability to communicate, they were able to get a smile or a laugh from her often.”
“He was essentially a prisoner on their third floor, was given the wrong medication dose (he was under medicated and unbeknownst to his family was going through withdrawal) and he was able to escape the facility and make his way across a busy road to a condo community.”
“My Mom’s room was always sparkling clean. Scheduling a visit was never a problem and if I wanted to check in on my mom or Facetime with her, I would text a staff member and they would immediately respond.”
Ownership & Operations
Who Operates This Facility
Szr New York Lh, INC.
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit sunriseseniorliving.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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