Assisted Living

Sunrise of New City

Name: Public quality & inspection record for Sunrise of New City
Creator: EveryPlace
License: https://everyplace.care/research-policy

Public Google reviewers rate this highly and often mention warm, attentive, and caring staff. Schedule a visit to confirm the fit.

233 North Main Street, New City, NY 10956|Reported capacity: 120|Licensed & active

Google rating

4.0/5

based on 26 Google reviews

(845) 708-7855 Directions Website

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What this means for your family

Public Google reviewers rate Sunrise of New City highly. Reviewers highlight: warm, attentive, and caring staff, clean and well-maintained facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.

Google Reviews

60 public Google reviews available

Sunrise of New City receives high praise from many families for its warm, attentive staff and clean, home-like environment, particularly within its memory care unit. However, there are serious, recurring allegations from some families regarding inadequate care, medication errors, and safety lapses, including claims of residents being able to leave the facility unsupervised. Families considering this facility should weigh the many positive testimonials against these critical safety concerns.

Quality Themes

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Strengths

Warm, attentive, and caring staff
Clean and well-maintained facility
Effective communication and updates for families
Individualized care planning

Concerns

Inadequate memory care supervision leading to safety risks (mentioned by 2 reviewers)
Medication management errors (mentioned by 2 reviewers)
Inconsistent assessment of resident needs and fit (mentioned by 2 reviewers)

Rating Trends

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Distribution · 60 analyzed

How They Respond to Reviews

50%response rate

This facility responds to some reviews.

Questions for Your Tour

1I noticed your team is active in responding to feedback online; how do you incorporate family input into your ongoing care planning process?
2What specific protocols are in place to ensure accuracy and safety during medication administration for residents?
3Could you walk me through the safety measures and supervision levels provided in the memory care neighborhood to ensure residents remain secure?
4How often do you conduct reassessments of a resident's needs to ensure the level of care provided remains the right fit as their health changes?
5What does a typical daily activity schedule look like for residents to keep them engaged and socially connected?
6In the event of a medical emergency, what is the immediate process for notifying family members and coordinating with local healthcare providers?

Personalized based on this facility's data

Key Review Excerpts

“The staff was attentive, warm, kind and gentle with her and all of the residents. Staff members were skilled in getting her to eat and take her medication and, despite her limited ability to communicate, they were able to get a smile or a laugh from her often.”

Memory care family member · 2021★★★★★

“He was essentially a prisoner on their third floor, was given the wrong medication dose (he was under medicated and unbeknownst to his family was going through withdrawal) and he was able to escape the facility and make his way across a busy road to a condo community.”

Memory care family member · 2021★☆☆☆☆

Source: 60 Google reviews in the current analysis set

Ownership & Operations

Who Operates This Facility

Owner / Operator

Szr New York Lh, INC.

Organization Type

for profit

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(845) 708-7855

sunriseseniorliving.com

233 North Main Street

New City, NY 10956

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

26 reviews from families & visitors

Official Website

Visit sunriseseniorliving.com

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.