Northern Riverview Health Care, INC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 35 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (25 vs median 6.0)
Bottom 25% in NY · Critically understaffed (RN) · Low staff turnover (stable workforce) · No penalties on record
What this means for your family
While the facility is praised for its rehab therapy and social activities, the recent influx of negative reports regarding management and communication is concerning. We strongly recommend that you request a meeting with the current administrator and ask for a clear, written plan on how they handle family communication and patient care requests before committing to admission.
Google Reviews
Google Reviews
35 reviews on Google“Northern Riverview Health Care receives polarized feedback, with a large volume of high-rated, brief reviews contrasting sharply with detailed negative accounts from families. While some visitors praise the therapy team and friendly staff, other families report significant issues with communication, patient neglect, and unprofessional management. Potential families should be aware of the stark divide between the positive experiences reported by some and the serious concerns regarding transparency and patient care raised by others.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy team
- Friendly and welcoming front desk staff
- Supportive nursing staff
- Active social environment and events
Concerns
- Lack of communication regarding patient care plans (mentioned by 2 reviewers)
- Unprofessional or dismissive management/administration (mentioned by 2 reviewers)
- Neglect of basic patient needs like food and water (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your rehab therapy team and social events; could you tell us more about the types of activities planned for the residents each week?
- 2How do the nurses and care staff ensure that every resident's specific hydration and nutritional needs are met throughout the day?
- 3What is the process for keeping family members updated on changes to a resident's care plan or daily health status?
- 4In the event of a medical emergency during the night, what is the immediate protocol for notifying the family and providing care?
- 5We've noticed many people praise your front desk staff for being so welcoming; how does that culture of friendliness extend to the clinical care provided in the rooms?
- 6How does the administration work with the nursing staff to address and resolve any concerns regarding day-to-day resident care?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team was excellent and helped me get stronger each day. They encouraged me, celebrated my progress, and made the hard work feel manageable.”
“Desafortunadamente mi experiencia ha sido la peor , es un lugar donde no hay ningún tipo de comunicación. Ni con enfermería , ni social workers , ni supervisores , Mananger no se hasta el momento cuáles son los planes para la recuperación de mi esposo”
“My family’s experience at Northern Riverview has been deeply disappointing and concerning, particularly since the arrival of the new administrator. His behavior has been rude, dismissive, and unprofessional”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring problems with families filing multiple complaint reports, leading to 20 complaint-triggered deficiencies across surveys. The most persistent issues involve inadequate nursing staffing, failures in abuse and neglect reporting, and poor care planning that repeats across multiple years. While the facility corrects violations when cited, the pattern of repeated problems in core areas like staffing and resident protection, combined with ongoing family complaints, suggests systemic care quality concerns that families should carefully consider.
Mar 2, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 18, 2025Complaint6
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
May 23, 2025Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 27, 2024Complaint5
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Feb 27, 2024Routine15
Construction Deficiencies
Use approved construction type or materials.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Apr 4, 2023Complaint3
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Ownership & Operations
Who Operates This Facility
Northern Riverview Health Care, INC
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit northern-riverview.facilities.centershealthcare.org
Medicare data downloads
Original nursing home datasets
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