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Nursing HomeMedicaid Investigative

Northern Riverview Health Care, INC

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

87 South Route 9w, Haverstraw, NY 10927182 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 35 Google reviews

5
4
3
2
1
Northern Riverview Health Care, INC Nursing Home in Haverstraw, NY — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (25 vs median 6.0)

Bottom 25% in NY · Critically understaffed (RN) · Low staff turnover (stable workforce) · No penalties on record

Source: Medicare data

What this means for your family

While the facility is praised for its rehab therapy and social activities, the recent influx of negative reports regarding management and communication is concerning. We strongly recommend that you request a meeting with the current administrator and ask for a clear, written plan on how they handle family communication and patient care requests before committing to admission.

Google Reviews

Google Reviews

35 reviews on Google
Northern Riverview Health Care receives polarized feedback, with a large volume of high-rated, brief reviews contrasting sharply with detailed negative accounts from families. While some visitors praise the therapy team and friendly staff, other families report significant issues with communication, patient neglect, and unprofessional management. Potential families should be aware of the stark divide between the positive experiences reported by some and the serious concerns regarding transparency and patient care raised by others.

Quality Themes

Tap a score for details
Food2.0Staff6.0CleanN/AActivities8.0MedsN/AMemoryN/AComms1.0ValueN/A

Strengths

  • Effective rehabilitation therapy team
  • Friendly and welcoming front desk staff
  • Supportive nursing staff
  • Active social environment and events

Concerns

  • Lack of communication regarding patient care plans (mentioned by 2 reviewers)
  • Unprofessional or dismissive management/administration (mentioned by 2 reviewers)
  • Neglect of basic patient needs like food and water (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02024(21)4.62025(20)3.42026(17)

Distribution · 58 analyzed

5
46
4
3
3
0
2
2
1
7
20 reviews posted between Dec 20, 2024Dec 20, 2024 · 19 were 5-star
16 reviews posted between Dec 5, 2025Dec 5, 2025 · 16 were 5-star

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about your rehab therapy team and social events; could you tell us more about the types of activities planned for the residents each week?
  • 2How do the nurses and care staff ensure that every resident's specific hydration and nutritional needs are met throughout the day?
  • 3What is the process for keeping family members updated on changes to a resident's care plan or daily health status?
  • 4In the event of a medical emergency during the night, what is the immediate protocol for notifying the family and providing care?
  • 5We've noticed many people praise your front desk staff for being so welcoming; how does that culture of friendliness extend to the clinical care provided in the rooms?
  • 6How does the administration work with the nursing staff to address and resolve any concerns regarding day-to-day resident care?

Personalized based on this facility's data


Key Review Excerpts

The therapy team was excellent and helped me get stronger each day. They encouraged me, celebrated my progress, and made the hard work feel manageable.

Rehab patient · 2025★★★★★

Desafortunadamente mi experiencia ha sido la peor , es un lugar donde no hay ningún tipo de comunicación. Ni con enfermería , ni social workers , ni supervisores , Mananger no se hasta el momento cuáles son los planes para la recuperación de mi esposo

Long-term resident's family · 2026★★☆☆☆

My family’s experience at Northern Riverview has been deeply disappointing and concerning, particularly since the arrival of the new administrator. His behavior has been rude, dismissive, and unprofessional

Long-term resident's family · 2026☆☆☆☆
Source: 35 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.35hrs
46%
Registered nurses for medical care
Total Nursing
3.03hrs
74%
All nurses + aides combined
Staff Turnover
27%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

13

measures

Worse Than Avg

3

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility29.1%
Worse than Avg
Here
29.1%
US
12.1%
NY
18.9%
Rockland
26.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility2.7%
Better than Avg
Here
2.7%
US
15.3%
NY
13.8%
Rockland
11.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.2%
Better than Avg
Here
4.2%
US
14.4%
NY
14.8%
Rockland
12.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
NY
91.3%
Rockland
93.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility19.8%
Worse than Avg
Here
19.8%
US
19.5%
NY
13.3%
Rockland
18.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
NY
95.3%
Rockland
93.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.3%
Better than Avg
Here
98.3%
US
81.8%
NY
77.0%
Rockland
86.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility97.9%
Better than Avg
Here
97.9%
US
79.7%
NY
78.8%
Rockland
84.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.1%
Worse than Avg
Here
2.1%
US
1.6%
NY
1.2%
Rockland
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

28deficiencies
Well above state avg (7.6)
23 complaint-triggered

This facility has recurring problems with families filing multiple complaint reports, leading to 20 complaint-triggered deficiencies across surveys. The most persistent issues involve inadequate nursing staffing, failures in abuse and neglect reporting, and poor care planning that repeats across multiple years. While the facility corrects violations when cited, the pattern of repeated problems in core areas like staffing and resident protection, combined with ongoing family complaints, suggests systemic care quality concerns that families should carefully consider.

Mar 2, 2026Complaint
3
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 18, 2025Complaint
6
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0711Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

May 23, 2025Complaint
6
0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Feb 27, 2024Complaint
5
0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Feb 27, 2024Routine
15
0161Potential for harm · Pattern

Construction Deficiencies

Use approved construction type or materials.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0645Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0915Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Apr 4, 2023Complaint
3
0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Northern Riverview Health Care, INC

Organization Type

nonprofit

Ownership & Management

Key personnel

Steinberg, AriW-2 Managing EmployeeGinsberg, HindiOfficer / DirectorHager, HershelOfficer / DirectorKenny, CharlesOfficer / DirectorLauber, SimonOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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