Atria New City
Families consistently rate this highly — reviewers highlight warm, attentive, and caring staff. Schedule a visit to confirm the fit.
based on 24 Google reviews
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What this means for your family
While many families report a wonderful, home-like experience with attentive staff, there are critical reports of safety lapses and medication errors in the memory care unit. We strongly recommend that you tour the facility and specifically ask for their safety protocols regarding elopement and medication administration, and request to speak with the director about how they handle complex behavioral needs.
Google Reviews
Google Reviews
24 reviews on Google“Atria New City (operating as Sunrise of New City) receives highly polarized feedback, with many families praising the warm, attentive staff and the clean, home-like environment. However, there are serious, specific allegations regarding the memory care unit, including concerns about medication errors, inadequate supervision, and safety lapses. Families considering this facility should weigh the positive experiences of long-term residents against the critical reports of care failures in the memory care wing.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and caring staff
- Clean and well-maintained facility
- Welcoming environment for family visits
- Effective management of resident care plans
Concerns
- Serious safety and supervision failures in memory care (mentioned by 2 reviewers)
- Medication management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It's wonderful to see how much care goes into maintaining such a clean and welcoming environment here; how do you ensure this level of upkeep is consistent across all resident areas?
- 2I noticed the management team is very engaged in communicating with families; how do you typically share updates regarding changes to a resident's care plan?
- 3What specific protocols are in place to ensure medication is administered accurately and double-checked by the nursing staff?
- 4For residents who may need extra supervision or have cognitive challenges, what specific safety measures and monitoring systems are active throughout the day and night?
- 5Could you walk us through the process for handling a medical emergency or a sudden change in a resident's health after hours?
- 6What kind of daily activities or social outings do you organize to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The staff was attentive, warm, kind and gentle with her and all of the residents. Staff members were skilled in getting her to eat and take her medication and, despite her limited ability to communicate, they were able to get a smile or a laugh from her often.”
“He was essentially a prisoner on their third floor, was given the wrong medication dose (he was under medicated and unbeknownst to his family was going through withdrawal) and he was able to escape the facility and make his way across a busy road to a condo community.”
“My Mom’s room was always sparkling clean. My Mom used to say she thought she lived in a mansion! Scheduling a visit was never a problem and if I wanted to check in on my mom or Facetime with her, I would text a staff member and they would immediately respond.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
11 violations from 4 inspections
Jun 17, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Aug 16, 2024Complaint10Report
Food service
Admission and retention standards.
Personnel
Disaster and emergency planning
Resident services.
Food service
Resident services
Records and reports
Admission and retention standards.
Records and reports.
Nov 28, 2022ComplaintCleanReport
No deficiencies found during this inspection.
Nov 10, 2022Other
Records and reports
Ownership & Operations
Who Operates This Facility
Csh New City Operator, INC.
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit sunriseseniorliving.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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