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Public Google reviewers rate this highly and often mention warm, attentive, and caring staff. Schedule a visit to confirm the fit.
based on 26 Google reviews
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Public Google reviewers rate Atria New City highly. Reviewers highlight: warm, attentive, and caring staff, clean and well-maintained facility. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Atria New City (operating as Sunrise of New City) receives highly polarized feedback, with many families praising the warm, attentive staff and the clean, home-like environment. However, there are serious, specific allegations regarding the memory care unit, including concerns about medication errors, inadequate supervision, and safety lapses. Families considering this facility should weigh the positive experiences of long-term residents against the critical reports of care failures in the memory care wing.
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Distribution · 28 analyzed
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Key Review Excerpts
“The staff was attentive, warm, kind and gentle with her and all of the residents. Staff members were skilled in getting her to eat and take her medication and, despite her limited ability to communicate, they were able to get a smile or a laugh from her often.”
“He was essentially a prisoner on their third floor, was given the wrong medication dose (he was under medicated and unbeknownst to his family was going through withdrawal) and he was able to escape the facility and make his way across a busy road to a condo community.”
“My Mom’s room was always sparkling clean. My Mom used to say she thought she lived in a mansion! Scheduling a visit was never a problem and if I wanted to check in on my mom or Facetime with her, I would text a staff member and they would immediately respond.”
Source: NY Dept. of Health
Key Findings
11 violations from 4 inspections
No deficiencies are reported in this inspection record.
Personnel
Records and reports
Resident services.
Disaster and emergency planning
Admission and retention standards.
Admission and retention standards.
Food service
Resident services
Records and reports.
Food service
No deficiencies are reported in this inspection record.
Records and reports
Csh New City Operator, INC.
for profit
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Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit sunriseseniorliving.com
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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