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Nursing HomeMedicaid Investigative

Friedwald Center for Rehab and Nursing, L L C

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

475 New Hempstead Road, New City, NY 10956180 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 285 Google reviews

5
4
3
2
1
Friedwald Center for Rehab and Nursing, L L C Nursing Home in New City, NY — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (15 vs median 6.0)
  • High staff turnover (100%)
  • High RN turnover (100%)

Above average in NY · Meets national RN staffing standard · Above recommended total nurse staffing · Very high staff turnover · No penalties on record

Source: Medicare data

What this means for your family

This facility is highly regarded for its physical therapy and rehab outcomes, making it a strong candidate for post-surgical recovery. However, families must be vigilant regarding basic care needs; please ask specifically about the nurse-to-patient ratio on weekends and establish a clear communication plan with the nursing supervisor to ensure your loved one's needs are met in a timely manner.

Google Reviews

Google Reviews

285 reviews on Google
The Friedwald Center for Rehab and Nursing receives highly polarized feedback, with many families praising the facility for its effective rehabilitation programs and compassionate nursing staff, while others report severe neglect and staffing shortages. While many reviewers highlight successful recoveries and a clean, welcoming environment, a persistent minority of families describe long wait times for basic assistance, poor communication, and hygiene concerns. Prospective families should weigh the facility's strong reputation for physical therapy against the recurring reports of unresponsive care during off-hours.

Quality Themes

Tap a score for details
Food7.0Staff6.0Clean6.0Activities8.0Meds4.0MemoryN/AComms6.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy
  • Warm, attentive, and professional nursing staff
  • Clean, well-maintained facility
  • Strong administrative responsiveness to concerns

Concerns

  • Severe understaffing leading to long wait times for assistance (mentioned by 9 reviewers)
  • Unresponsive or rude staff members (mentioned by 6 reviewers)
  • Hygiene issues, specifically odors of urine (mentioned by 4 reviewers)
  • Poor communication and medication management errors (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2345.02020(1)3.92021(16)4.52022(54)4.62023(34)3.72024(16)4.82025(63)4.72026(29)

Distribution · 213 analyzed

5
179
4
10
3
1
2
2
1
21
12 reviews posted between Dec 15, 2025Dec 19, 2025 · 12 were 5-star

How They Respond to Reviews

30%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the facility's strong reputation for physical and occupational therapy, how do you integrate those sessions into a resident's daily routine to ensure they stay active and engaged?
  • 2I noticed the facility is quite large with 180 residents; what specific protocols do you have in place to ensure that call bells are answered promptly during peak hours?
  • 3How does your nursing team coordinate with families to ensure medication management is accurate and that we are kept in the loop regarding any changes?
  • 4I appreciate that the administration is active in responding to feedback; what is the best way for us to communicate any concerns or observations directly to leadership once our loved one is settled?
  • 5To ensure a comfortable living environment, what is your daily process for maintaining room hygiene and addressing cleanliness concerns as they arise?
  • 6In the event of a medical emergency or a sudden change in health status, what is your standard procedure for notifying family members and coordinating with local hospitals?

Personalized based on this facility's data


Key Review Excerpts

Cannot say enough about the work of the wonderful rehab therapists (especially Jon, Alisha and Darven) who brought me back from absolute distraught to leaving on a walker.

Rehab patient · 2023★★★★★

My 87 year old Dad has been rehabbing at this amazing facility for two weeks after a dangerous fall. Thanks to the twice daily PT, he is back to walking and climbing stairs.

Long-term resident's family · 2024★★★★★

They are incredibly shorted staff!!!! My mother signals for assistance and waits at least 45 minutes. I am afraid, she will stop breathing before someone attends to her needs.

Long-term resident's family · 2022☆☆☆☆
Source: 285 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

7

measures

Worse Than Avg

5

measures

Mixed Results

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility13.2%
Mixed vs Avgs
Here
13.2%
US
12.1%
NY
18.9%
Rockland
28.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility84.6%
Worse than Avg
Here
84.6%
US
93.4%
NY
91.3%
Rockland
96.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility20.0%
Worse than Avg
Here
20.0%
US
19.5%
NY
13.3%
Rockland
18.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.1%
Better than Avg
Here
98.1%
US
95.5%
NY
95.3%
Rockland
94.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility13.8%
Mixed vs Avgs
Here
13.8%
US
15.3%
NY
13.8%
Rockland
10.3%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility13.7%
Mixed vs Avgs
Here
13.7%
US
14.4%
NY
14.8%
Rockland
11.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility90.1%
Better than Avg
Here
90.1%
US
79.8%
NY
78.8%
Rockland
84.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility87.4%
Better than Avg
Here
87.4%
US
81.8%
NY
77.0%
Rockland
87.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
1.6%
NY
1.2%
Rockland
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

15deficiencies
Well above state avg (7.6)
11 complaint-triggered

This facility has serious ongoing problems with families filing multiple complaints that remain uncorrected, most recently in December 2025 involving care planning and resident assessments with no correction plan in place. The primary recurring issues span care planning, fire safety systems, and resident rights protections. While most building and safety violations from previous years were eventually corrected, the recent complaint-triggered deficiencies about fundamental care planning and daily assistance suggest persistent quality problems that warrant careful consideration before placement.

Dec 10, 2025Complaint
4
0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Aug 23, 2024Complaint
3
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0741Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.

Jul 16, 2024Routine
15
0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0560Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Protect a residents' right to refuse some types of non-requested transfers within the nursing home.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0020Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

Jul 16, 2024Complaint
4
0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Jul 14, 2021Routine
16
0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0901Potential for harm · PatternCorrected

Electrical Deficiencies

Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.

0921Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0009Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Include a process for Emergency Preparedness collaboration.

0015Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0018Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish procedures for tracking staff and patients during an emergency.

0023Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for medical documentation.

0024Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for volunteers.

Nov 6, 2019Routine
12
0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0325Potential for harm · PatternCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0901Potential for harm · PatternCorrected

Electrical Deficiencies

Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.

0573Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0281Potential for harm · IsolatedCorrected

Egress Deficiencies

Install proper backup exit lighting.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0921Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Friedwald Center for Rehab and Nursing, L L C

Organization Type

for profit

Ownership & Management

Owners

Winet, Barry

Owner

100%

Key personnel

Braun, MichaelManagerCarus, RachelManagerCohnen, MicheleManagerConte, JanetManagerEbstein, BenManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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