Sunrise at North Hills
Limited public data on Sunrise at North Hills. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 37 Google reviews
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What this means for your family
While the facility has a history of providing very compassionate care for dementia patients, recent years show a troubling pattern of medical safety incidents and management transparency issues. If you choose this facility, you should implement a rigorous schedule for in-person visits and specifically verify their protocols for monitoring oxygen levels and call-button responsiveness.
Google Reviews
Google Reviews
37 reviews on Google“Families often praise the facility for the loving, kind, and professional care provided by long-term staff members, particularly in memory care. However, there are serious, recurring allegations regarding medical neglect, such as residents being found on floors or without oxygen, and significant concerns regarding management transparency and billing discrepancies.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and loving caregiving staff
- Engaging activities and social outings
- Peace of recent memory care transitions
- Clean and inviting common areas
Concerns
- Medical neglect and safety incidents (e.g., residents found on floors or without oxygen) (mentioned by 3 reviewers)
- Inconsistent or poor communication from management (mentioned by 3 reviewers)
- Staffing shortages and high turnover (mentioned by 2 reviewers)
- Issues with hygiene and cleanliness (e.g., pests or lack of personal grooming) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the management team engages with feedback from the community; how do you typically share important facility updates or changes with families?
- 2We love the idea of the social outings mentioned in your community highlights; what are some of the favorite recent trips or group activities the residents have enjoyed?
- 3The common areas look very clean and inviting; what is your daily routine for maintaining the cleanliness of the resident rooms and shared spaces?
- 4How does the care team monitor residents throughout the night to ensure they are safe and comfortable in their beds?
- 5What specific protocols are in place to ensure that medical needs, such as oxygen monitoring or medication timing, are handled with consistent accuracy?
- 6With the recent transitions in memory care, how do you ensure that new staff members are fully trained to provide the compassionate care your residents deserve?
Personalized based on this facility's data
Key Review Excerpts
“During his journey through struggling with dementia, the staff was always very very loving and kind to my dad. He was well cared for and I never had to worry about him.”
“The nursing staff was wonderful to work with and I knew they always wanted Momma to be comfortable.”
“Instead of a temporary stay, our friend decided to remain at Sunrise for good. She moved from her temporary Studio into a nice 1 BR suite, before deciding she would like something larger, and now very much enjoys her spacious 2 BR apartment.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Dec 12, 2024Complaint
The facility failed to provide non-disposable place settings, including plates, forks, knives, spoons, and cups, for residents eating meals in their rooms. Observations and interviews confirmed that multiple residents were served meals using disposable plates, plastic utensils, and disposable cups.
Dec 12, 2024Complaint
The facility failed to provide non-disposable place settings, including plates, utensils, and cups, to residents eating meals in their rooms. Observations and interviews confirmed that residents were being served meals using disposable plates, plastic utensils, and disposable cups instead of the required non-disposable items.
The facility failed to maintain all medication orders in the resident's record for one sampled resident. Specifically, orders for medications used to treat high blood sugar, high blood pressure, and shortness of breath were not properly documented in the resident's record.
Aug 27, 2021Other
The facility failed to ensure that five out of six sampled staff members had no substantiated findings listed on the North Carolina Health Care Personnel Registry (HCPR) upon hire. Specifically, personnel records for five Medication Aides lacked documentation of an HCPR check at the time of their employment.
Nov 20, 2015Complaint
The facility failed to ensure Resident #7 was free of neglect, resulting in a hip fracture while being assisted to the bathroom. Despite the resident's high fall risk and need for physical assistance, the facility failed to include him on the 'Residents on Toileting Program' list.
Nov 20, 2015Complaint
The facility failed to ensure the resident was free of neglect after Resident #7 sustained a hip fracture during an assisted transfer to the bathroom. Despite the resident being identified as a high fall risk with advanced dementia, the facility failed to include him in the 'Residents on Toileting Program' and failed to prevent an injury that required surgery and transfer to a skilled nursing facility.
Sep 4, 2015Complaint
The facility failed to ensure that exit doors accessible by residents are equipped with a sounding device that activates when opened. Specifically, for two residents identified as disoriented or wanderers, the alarm alert system device did not activate upon the door being opened.
Sep 4, 2015Other
The facility failed to ensure that exit doors accessible by residents are equipped with a sounding device that activates when opened. Specifically, for two residents identified as disoriented or wanderers, the alarm alert system device did not activate upon the door being opened.
May 29, 2015Other
The facility failed to maintain electrical and mechanical equipment in safe and operating condition, specifically regarding walkie-talkies and pagers used for staff notifications. Staff reported frequent equipment failures, such as dead batteries and full pagers that could not receive new alerts, and noted a lack of ongoing training on the systems.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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