Falls River Village
Families consistently rate this highly — reviewers highlight exceptional cleanliness. Schedule a visit to confirm the fit.
based on 14 Google reviews
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What this means for your family
Falls River Village is an excellent choice if you prioritize cleanliness and a friendly, social environment for your loved one. However, if your family member has complex medical needs, you should specifically inquire about the consistency of medical staff oversight and hygiene protocols during periods of high stress or facility restrictions.
Google Reviews
Google Reviews
14 reviews on Google“Falls River Village is highly regarded for its clean, bright environment and a friendly, attentive staff that fosters a happy atmosphere for residents. While many families praise the quality of care and the seamless transition between assisted living and memory care, one reviewer noted significant concerns regarding medical oversight and hygiene during the COVID-19 period.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional cleanliness
- Friendly and caring staff
- High-quality food
- Seamless memory care transitions
Concerns
- Inconsistency in medical care and hygiene oversight
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the quality of the meals here; could you tell us more about how the dining menu is planned and if residents have input?
- 2Since the facility is known for being exceptionally clean, what specific routines do you have in place for daily housekeeping and hygiene oversight for the residents?
- 3How does the care team ensure that medical needs and medication management remain consistent and reliable, especially during shift changes?
- 4We are interested in how the transition to memory care works; how do you help a resident feel comfortable and supported during that move?
- 5What kind of daily activities or social outings do you organize to keep the 60 residents engaged and connected with one another?
- 6In the event of a medical emergency after hours, what is the specific protocol for contacting family and ensuring immediate care?
Personalized based on this facility's data
Key Review Excerpts
“Both communities, whether for everyday assisted living or memory care, impressed us with their exceptional cleanliness. The staff was wonderful, and the residents appeared genuinely happy.”
“I cannot say enough good things about Falls River Village! The food was delicious! The staff was caring and friendly! The other residents, who are now Sandy’s friends, were delightful!”
“The staff are friendly and efficient. Mom was always clean, dry, and well-fed. After several months, Mom's condition deteriorated, it was suggested that Mom be moved to the 'memory care' building next door. The move couldn't have been easier!”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Apr 14, 2022Other
The facility failed to ensure that one of three sampled staff members had a criminal background check completed upon hire. A review of the employee's record showed a position offer letter and hire date, but no documentation of a criminal background check or consent for one.
The facility failed to provide adequate supervision for a resident with a recent history of falls, including a fractured hip and a head injury. The resident attempted to use a walker independently without calling for assistance, despite a care plan indicating a need for assistance with transfers and mobility.
Apr 14, 2022Other
The facility failed to ensure that one of three sampled staff members had a criminal background check completed upon hire. The personnel record for the employee lacked both the required consent for a background check and documentation that the check had been performed.
The facility failed to provide resident supervision in accordance with each resident's assessed needs, care plan, and current symptoms.
Apr 3, 2019Follow-up
The facility failed to ensure at least one staff member on the premises had completed CPR and choking management training within the last 24 months. Specifically, on the third shift, no trained staff were present for 8 out of 11 sampled shifts during February, March, and April 2019.
Apr 3, 2019Follow-up
The facility failed to ensure at least one staff person on the premises at all times had completed a CPR and choking management course within the last 24 months. Specifically, on the third shift, there was no CPR-trained staff available for 8 of 41 sampled shifts during February, March, and April 2019.
Apr 3, 2019Follow-up
The facility failed to ensure at least one staff member on the premises had completed CPR and choking management training within the last 24 months. Specifically, no trained staff were present on the third shift for 8 out of 11 sampled shifts during February, March, and April 2019.
Oct 15, 2015Other
The facility failed to ensure that one of the three sampled staff members had documentation of a 2-step TB skin test within a 12-month period. Review of the personnel record showed the employee had individual tests but lacked the required 2-step protocol. The Executive Director confirmed the lack of documentation and noted the responsibility for oversight previously rested with a former director.
Oct 15, 2015Other
The facility failed to ensure that one of three sampled staff members was tested for tuberculosis disease in compliance with required control measures. Specifically, there was no documentation of a 2-step TB skin test being completed within a 12-month period for the employee.
Oct 15, 2015Other
The facility failed to ensure that one sampled staff member (Staff B) was tested for tuberculosis disease in compliance with required control measures. Specifically, there was no documentation of a 2-step TB skin test performed within the required 12-month period.
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References & Resources
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Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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