Pomeroy Living Rochester Skilled Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 46 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (14 vs median 8.0)
- High RN turnover (54%)
Below average in MI · Below recommended RN staffing · Above recommended total nurse staffing · No penalties on record
What this means for your family
Pomeroy Living Rochester is highly regarded for its clean environment and dedicated staff, making it a strong candidate for both rehab and long-term care. While most families report excellent experiences, we recommend observing staff-resident interactions during your tour to ensure the culture aligns with your expectations, as a few reviewers noted occasional issues with staff conduct.
Google Reviews
Google Reviews
46 reviews on Google“Pomeroy Living Rochester is widely praised for its clean, well-maintained environment and a staff that many families describe as compassionate and attentive. While the majority of reviews are highly positive, a small number of critical voices highlight concerns regarding management, rude staff interactions, and inconsistent service quality.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Warm and attentive nursing staff
- Engaging daily activities for residents
- Responsive and accommodating management
Concerns
- Rude or dismissive staff interactions (mentioned by 2 reviewers)
- Concerns regarding management effectiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 67 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a high volume of positive reviews regarding daily activities; could you walk me through what a typical week of engagement looks like for a new resident?
- 2Given that the facility maintains a 100% response rate to online feedback, how does your management team utilize that resident and family input to improve daily operations?
- 3With the recent focus on health inspection outcomes, what specific steps is the facility taking to improve clinical oversight and address the areas identified in the latest CMS report?
- 4We want to ensure our loved one feels heard; how do you foster a culture of communication to ensure that staff interactions remain consistently supportive and patient?
- 5How does your nursing team coordinate with local hospitals or emergency services to ensure seamless care if a resident’s medical needs change suddenly?
- 6What is your process for addressing family concerns regarding management effectiveness to ensure that issues are resolved quickly and transparently?
Personalized based on this facility's data
Key Review Excerpts
“The staff were absolutely wonderful with him, caring, kind, warm, and supportive. Due to his medical conditions he was not there long but every single staff member we encountered was lovely.”
“The staff encourages her to attend all events. Facility is clean. Management is willing to listen to us for her wants and needs and works to make changes in her health plan to meet our expectations.”
“From the time I arrived until the time I left I was cared for by so many nurses, and those nurses in training, the PT and OT professionals, the administrators and housekeepers, and food staff!”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering inspections, revealing persistent issues with treatment care, medication management, and nutrition services that continue across surveys from 2023 to 2025. The facility shows recurring problems with following physician orders, medication error rates, and food safety, though all deficiencies report correction dates.
Aug 28, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Feb 27, 2025Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Feb 27, 2025Complaint6
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Oct 16, 2024Complaint3
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jun 26, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Mar 6, 2024Routine17
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Ownership & Operations
Who Operates This Facility
Pomeroy Living Rochester Skilled Rehabilitation
for profit
Ownership & Management
Owners
Enid Barden Family 2005 Irrevocable Trust
Owner · Organization
Pomeroy Family Investment Partnership
Owner · Organization
Pomeroy, Keith
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit pomeroyliving.com
Medicare data downloads
Original nursing home datasets
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