Serene Gardens of Rochester Hills Memory Care
Families consistently rate this highly — reviewers highlight clean, well-maintained, and attractive facility. Schedule a visit to confirm the fit.
based on 47 Google reviews
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What this means for your family
While many families report excellent, personalized care, there is a recurring pattern of serious concerns regarding staffing levels and communication during medical issues. When touring, we strongly recommend asking for the current staff-to-resident ratio and requesting a clear, written plan for how the facility communicates changes in a resident's health or medication status to family members.
Google Reviews
Google Reviews
47 reviews on Google“Serene Gardens of Rochester Hills receives highly polarized feedback, with many families praising the compassionate, personalized care provided by specific staff members while others report severe neglect and staffing shortages. While the facility is frequently described as clean, beautiful, and welcoming, multiple reviewers have raised serious concerns regarding basic care standards, medication management, and communication during resident decline.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained, and attractive facility
- Compassionate and dedicated individual staff members
- Strong management presence and responsiveness
- Cozy, homelike atmosphere
Concerns
- Severe understaffing leading to neglected basic care (mentioned by 4 reviewers)
- Poor communication regarding medical status or medication changes (mentioned by 3 reviewers)
- Inconsistent quality of care between different staff members (mentioned by 3 reviewers)
- Unprofessional or rude behavior by some caregivers (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With your cozy, 37-resident layout, how do you ensure that each resident receives consistent, personalized attention throughout the day?
- 2I noticed your team is very active in responding to feedback; what is your process for keeping families updated on changes in a resident's health or medication needs?
- 3Could you walk me through how you maintain a high standard of care and communication across all shifts to ensure every resident feels supported?
- 4What specific strategies do you use to foster a homelike, engaging environment for residents during their daily activities?
- 5How does your leadership team stay involved on the floor to support staff and ensure that basic care needs are being met promptly?
- 6In the event of a medical concern, what is your protocol for notifying family members and coordinating with our primary care physician?
Personalized based on this facility's data
Key Review Excerpts
“The staff to Resident Ratio is really good, which allows more personable care for her. Mangement also does a great job with everything, including finding quality Caregivers, after others Move On.”
“Serene Gardens of Rochester Hills is a beautiful facility but is terribly understaffed. On several occasions when we asked an aide for help we were told that they were the only one working (in a building with 25 residents).”
“The facility is beautiful but some of the staff is unprofessional. There is no communication between the staff and patient family members. My Mom refused medication for five days and the staff made no attempt to contact me to let me know.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
A recent investigation found that some residents were not receiving the twice-weekly showers required by their service plans. Previous licensing studies noted issues with the hair salon exhaust and window security, both of which were addressed by the facility.
Sep 30, 2024Complaint
Resident bathing was not consistently completed according to service plans for Residents A, B, C, and D (specifically missing or infrequent showers during the review period).
Oct 4, 2023Other
Windows in the memory care facility opened fully and did not match the program statement indicating they should only open 6 inches and be alarmed.
Hair salon exhaust was not continuous but rather connected to a light switch.
Ownership & Operations
Who Operates This Facility
Serene Gardens of Rochester Hills LLC
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit serenegardensmi.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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