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Public Google reviewers rate this highly and often mention clean, well-maintained, and attractive facility. Schedule a visit to confirm the fit.
based on 48 Google reviews
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Public Google reviewers rate Serene Gardens of Rochester Hills Memory Care highly. Reviewers highlight: clean, well-maintained, and attractive facility, compassionate and dedicated individual staff members. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Serene Gardens of Rochester Hills receives highly polarized feedback, with many families praising the compassionate, personalized care provided by specific staff members while others report severe neglect and staffing shortages. While the facility is frequently described as clean, beautiful, and welcoming, multiple reviewers have raised serious concerns regarding basic care standards, medication management, and communication during resident decline.
Quality Themes
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Distribution · 62 analyzed
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Key Review Excerpts
“The staff to Resident Ratio is really good, which allows more personable care for her. Mangement also does a great job with everything, including finding quality Caregivers, after others Move On.”
“Serene Gardens of Rochester Hills is a beautiful facility but is terribly understaffed. On several occasions when we asked an aide for help we were told that they were the only one working (in a building with 25 residents).”
“The facility is beautiful but some of the staff is unprofessional. There is no communication between the staff and patient family members. My Mom refused medication for five days and the staff made no attempt to contact me to let me know.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
A recent investigation found that some residents were not receiving the twice-weekly showers required by their service plans. Previous licensing studies noted issues with the hair salon exhaust and window security, both of which were addressed by the facility.
Resident bathing was not consistently completed according to service plans for Residents A, B, C, and D (specifically missing or infrequent showers during the review period).
Hair salon exhaust was not continuous but rather connected to a light switch.
Windows in the memory care facility opened fully and did not match the program statement indicating they should only open 6 inches and be alarmed.
Serene Gardens of Rochester Hills LLC
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48 reviews from families & visitors
Official Website
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MI LARA — View Official Record
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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