American House Elmwood
Families consistently rate this highly — reviewers highlight clean and well-maintained facility. Schedule a visit to confirm the fit.
based on 18 Google reviews
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What this means for your family
While the facility offers a clean, welcoming environment with strong administrative support and social activities, there is a recurring pattern of complaints regarding the contracted medical team. Families should prioritize interviewing the medical staff directly and asking for specific details on their staffing ratios and turnover to ensure their loved one's clinical needs will be met reliably.
Google Reviews
Google Reviews
18 reviews on Google“American House Elmwood receives polarized feedback, with many families praising the welcoming atmosphere, clean environment, and helpful administrative staff. However, there are significant and recurring complaints regarding the contracted 'Medical Team,' with multiple reviewers citing poor responsiveness, unprofessional behavior, and inadequate clinical care. Families should weigh the positive community environment against these serious concerns regarding the quality of medical support.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and welcoming administrative staff
- Active social calendar and entertainment
- Helpful housekeeping and laundry services
Concerns
- Poor performance and unprofessionalism of the contracted 'Medical Team' (mentioned by 4 reviewers)
- Slow response times for medical assistance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed you have a very active social calendar; could you tell me more about the most popular activities or events that residents look forward to each week?
- 2Since medication management is such a critical part of daily health, could you walk me through your specific process for ensuring accuracy and timely delivery for residents?
- 3How does your internal care team coordinate with the contracted medical providers to ensure that residents receive prompt attention when they need assistance?
- 4I appreciate that your team is so responsive to feedback online; what is your process for addressing family concerns or questions once a resident has moved in?
- 5Given the importance of timely medical support, what are the specific protocols in place to ensure that a resident’s needs are met quickly during an urgent situation?
- 6The facility is consistently praised for being clean and well-maintained; how do you manage the housekeeping and laundry schedules to ensure residents feel comfortable in their personal spaces?
Personalized based on this facility's data
Key Review Excerpts
“The Medical Team staff are terrible. The wait times are regularly over 30min. They just made a huge mistake in changing staff and bringing back old staff who had multiple complaints.”
“The staff and residents truly feel like family, and that means everything to us. My mom has been here for a couple of years now, and knowing she is in a place where people genuinely care and can be trusted to provide excellent care is priceless.”
“I've had my loved one there for almost 4 years now and he LOVES it there. He raves about the food and the people there. He loves playing Bingo and doing the Senior Olympics.”
Ownership & Operations
Who Operates This Facility
American House Elmwood, LLC
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit americanhousemi.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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