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Public Google reviewers rate this highly and often mention compassionate and attentive memory care staff. Schedule a visit to confirm the fit.
based on 47 Google reviews
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Public Google reviewers rate Serene Gardens of Rochester Hills AL highly. Reviewers highlight: compassionate and attentive memory care staff, high-quality, home-style dining. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families often praise the facility for its compassionate memory care, proactive communication, and high-quality, home-style dining. However, there are serious, critical reports of neglect, including missed meals, lack of hygiene care, and severe understaffing. While many reviewers highlight a warm, family-like atmosphere, recent critical reviews raise significant alarms regarding resident safety and basic care standards.
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Distribution · 40 analyzed
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Key Review Excerpts
“The staff recognized early signs that my mother's needs were changing and discussed a move to memory care before we even brought it up.”
“Her call button was repeatedly ignored. Her room was left messy and unsanitary. Meals were served cold—or not at all.”
“The meals are genuinely good. not institutional food. real home style cooking with fresh ingredients.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified serious concerns regarding medication administration, failure to document essential daily care tasks, and issues with meal documentation. Additionally, there have been findings related to compliance with criminal background check procedures for staff.
Resident A was not receiving care in accordance with her service plan; several scheduled activities of daily living tasks (bed checks, dressing reminders, oral care) were not documented as completed.
Resident A missed meals; 14 out of 49 meals in the month of May were not documented as provided.
Resident A did not receive medications as ordered; specifically, Xarelto was not administered for three days in April, and Timolol Maleate doses were not charted as administered in May.
Additional Findings: The emergency response system does not track response data, and management is unable to monitor staff response times to call pendants.
Failure to comply with criminal history check and fingerprinting requirements for employees/applicants.
Repeat violation regarding previously cited corrective action plan (CAP) from 06/04/2024.
Serene Gardens of Rochester Hills LLC
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Google Reviews
47 reviews from families & visitors
Official Website
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MI LARA — View Official Record
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