Serene Gardens of Rochester Hills AL
Families consistently rate this highly — reviewers highlight compassionate and attentive memory care staff. Schedule a visit to confirm the fit.
based on 47 Google reviews
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What this means for your family
This facility offers excellent dining and a very compassionate memory care team for many residents. However, you must investigate the recent reports of severe neglect and understaffing, specifically asking how they ensure call buttons are answered and that hygiene and meal schedules are strictly maintained.
Google Reviews
Google Reviews
47 reviews on Google“Families often praise the facility for its compassionate memory care, proactive communication, and high-quality, home-style dining. However, there are serious, critical reports of neglect, including missed meals, lack of hygiene care, and severe understaffing. While many reviewers highlight a warm, family-like atmosphere, recent critical reviews raise significant alarms regarding resident safety and basic care standards.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive memory care staff
- High-quality, home-style dining
- Proactive communication with family members
- Thoughtfully designed, non-institutional environment
Concerns
- Severe neglect regarding hygiene and feeding (mentioned by 2 reviewers)
- Understaffing and overworked caregivers (mentioned by 2 reviewers)
- Unresponsive call buttons and safety issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With such a cozy community of 38 residents, how do you ensure everyone gets personalized attention during meal times?
- 2We noticed how much you value resident feedback in your responses to others; how do residents here help shape the monthly activity calendar?
- 3What kind of specialized support is available if a resident has a sudden change in their medical needs or an unexpected health event?
- 4Are there specific social outings or local Rochester Hills events that the residents frequently participate in together?
- 5How do you foster a sense of family and close-knit connection among such a small, intimate group of residents?
- 6What is the process for communicating daily updates or important health changes to us as a family?
Personalized based on this facility's data
Key Review Excerpts
“The staff recognized early signs that my mother's needs were changing and discussed a move to memory care before we even brought it up.”
“Her call button was repeatedly ignored. Her room was left messy and unsanitary. Meals were served cold—or not at all.”
“The meals are genuinely good. not institutional food. real home style cooking with fresh ingredients.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified serious concerns regarding medication administration, failure to document essential daily care tasks, and issues with meal documentation. Additionally, there have been findings related to compliance with criminal background check procedures for staff.
Oct 30, 2025Complaint
Resident A missed meals; 14 out of 49 meals in the month of May were not documented as provided.
Resident A was not receiving care in accordance with her service plan; several scheduled activities of daily living tasks (bed checks, dressing reminders, oral care) were not documented as completed.
Resident A did not receive medications as ordered; specifically, Xarelto was not administered for three days in April, and Timolol Maleate doses were not charted as administered in May.
Aug 19, 2025Complaint
Additional Findings: The emergency response system does not track response data, and management is unable to monitor staff response times to call pendants.
Dec 11, 2024Routine
Repeat violation regarding previously cited corrective action plan (CAP) from 06/04/2024.
Failure to comply with criminal history check and fingerprinting requirements for employees/applicants.
Ownership & Operations
Who Operates This Facility
Serene Gardens of Rochester Hills LLC
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit serenegardensmi.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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