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Nursing HomeMedicaid Top Rated

Southington Care Center

Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy. Still worth an in-person visit.

45 Meriden Ave, Southington, CT 06489130 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.8/5

based on 60 Google reviews

5
4
3
2
1
Southington Care Center Nursing Home in Southington, CT — Street View
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What this means for your family

Southington Care Center is highly regarded for its physical therapy and rehab outcomes, making it a strong candidate for post-acute recovery. However, families should remain vigilant regarding night-shift care and staffing levels; we recommend conducting a tour and asking specifically how the facility monitors aide performance and addresses concerns raised by family members.

Google Reviews

Google Reviews

60 reviews on Google
Southington Care Center is widely praised for its exceptional rehabilitation services, with many patients reporting successful recoveries and a return to independence. While the vast majority of reviews highlight a professional, compassionate staff and a clean environment, a few families have raised concerns regarding specific instances of poor aide behavior and occasional communication gaps with medical providers.

Quality Themes

Tap a score for details
Food8.0Staff9.0Clean10.0Activities8.0MedsN/AMemoryN/AComms5.0ValueN/A

Strengths

  • Exceptional physical and occupational therapy
  • Clean, well-maintained facility
  • Compassionate and professional nursing staff
  • Effective, patient-centered rehabilitation programs

Concerns

  • Inconsistent or poor behavior by specific night-shift aides (mentioned by 2 reviewers)
  • Understaffing leading to perceived neglect or slow response times (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'19(1)'22(4)'24(12)'26(4)

Distribution · 59 analyzed

5
54
4
1
3
1
2
0
1
3

How They Respond to Reviews

93%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given your 5-star CMS staffing rating, how do you ensure consistent support and timely response times for residents, particularly during the overnight hours?
  • 2I noticed that the facility is very active in responding to online feedback; how does that commitment to communication translate into how you handle family concerns once a loved one is living here?
  • 3Your rehabilitation programs are highly regarded, so could you walk us through how those therapy services are integrated into a resident's daily routine?
  • 4With 7 state violations noted in the past year, could you share what specific steps the leadership team has taken to address those areas and prevent them from recurring?
  • 5What kind of social or enrichment activities are available for residents to ensure they stay engaged and connected with others throughout the week?
  • 6In the event of a sudden change in health status, what is your protocol for coordinating care and communicating those medical updates to family members?

Personalized based on this facility's data


Key Review Excerpts

Each nurse, CNA, PT/OT, dietician, house keeper,volunteer and administrative personal were responsive to your own needs and care. Would be HIGHLY recommended to anyone that needs assistance in getting back on their feet to become independent again.

Rehab patient · 2025★★★★★

The entire staff was fantastic, from all her nurses to the administrators, to the people that took care of food, and cleaning. We couldn’t have asked for a better place for her end of life.

Long-term resident's family · 2025★★★★★

Everything is good but there are always a few to ruin a review. Two night time CNA’s have been horrible to my 96 yr old mom. I’ve brought it up to the head nurse who wrote a report I am told but she still has these aids.

Long-term resident's family · 2024★★★☆☆
Source: 60 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.07hrs
OK
Registered nurses for medical care
Total Nursing
4.69hrs
OK
All nurses + aides combined
Staff Turnover
35%
Lower is better (< 30% = good)
RN Turnover
15%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

4

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
CT
19.7%
Capitol
19.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility96.7%
Better than Avg
Here
96.7%
US
93.4%
CT
88.0%
Capitol
91.1%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.5%
Better than Avg
Here
10.5%
US
15.4%
CT
17.8%
Capitol
17.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.9%
Worse than Avg
Here
25.9%
US
19.4%
CT
24.9%
Capitol
24.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility12.4%
Better than Avg
Here
12.4%
US
15.3%
CT
17.4%
Capitol
16.5%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility2.9%
Better than Avg
Here
2.9%
US
5.3%
CT
6.3%
Capitol
5.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility87.4%
Better than Avg
Here
87.4%
US
81.8%
CT
71.0%
Capitol
77.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility80.4%
Better than Avg
Here
80.4%
US
79.7%
CT
69.7%
Capitol
71.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
1.6%
CT
1.5%
Capitol
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Well below state avg (12.8)
3 complaint-triggered

Families have filed complaints triggering three recent deficiencies, including concerns about resident rights and protection of belongings. The facility shows recurring issues with infection control (cited in 2019 and 2024), resident rights violations, and quality of care problems including wound care and treatment planning. While most deficiencies appear corrected, the pattern of complaints and repeated infection control issues suggests ongoing challenges with fundamental care standards.

Dec 19, 2025Complaint
2
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Dec 3, 2025Complaint
1
0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

May 9, 2024Routine
4
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Oct 12, 2021Routine
1
0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Apr 11, 2019Routine
12
0342Potential for harm · PatternCorrected

Smoke Deficiencies

Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

0927Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0883Minimal · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Southington Care Center

Organization Type

nonprofit

Ownership & Management

Key personnel

Agba, ChibuezeManaging Control - Governing BodyKosturko, MaryellenManaging Control - Governing BodyPatel, BimalManaging Control - Governing BodyBarrett, StephenOfficer / DirectorSmullen, EricOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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