Southington Care Center
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy. Still worth an in-person visit.
based on 60 Google reviews

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What this means for your family
Southington Care Center is highly regarded for its physical therapy and rehab outcomes, making it a strong candidate for post-acute recovery. However, families should remain vigilant regarding night-shift care and staffing levels; we recommend conducting a tour and asking specifically how the facility monitors aide performance and addresses concerns raised by family members.
Google Reviews
Google Reviews
60 reviews on Google“Southington Care Center is widely praised for its exceptional rehabilitation services, with many patients reporting successful recoveries and a return to independence. While the vast majority of reviews highlight a professional, compassionate staff and a clean environment, a few families have raised concerns regarding specific instances of poor aide behavior and occasional communication gaps with medical providers.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Clean, well-maintained facility
- Compassionate and professional nursing staff
- Effective, patient-centered rehabilitation programs
Concerns
- Inconsistent or poor behavior by specific night-shift aides (mentioned by 2 reviewers)
- Understaffing leading to perceived neglect or slow response times (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 59 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given your 5-star CMS staffing rating, how do you ensure consistent support and timely response times for residents, particularly during the overnight hours?
- 2I noticed that the facility is very active in responding to online feedback; how does that commitment to communication translate into how you handle family concerns once a loved one is living here?
- 3Your rehabilitation programs are highly regarded, so could you walk us through how those therapy services are integrated into a resident's daily routine?
- 4With 7 state violations noted in the past year, could you share what specific steps the leadership team has taken to address those areas and prevent them from recurring?
- 5What kind of social or enrichment activities are available for residents to ensure they stay engaged and connected with others throughout the week?
- 6In the event of a sudden change in health status, what is your protocol for coordinating care and communicating those medical updates to family members?
Personalized based on this facility's data
Key Review Excerpts
“Each nurse, CNA, PT/OT, dietician, house keeper,volunteer and administrative personal were responsive to your own needs and care. Would be HIGHLY recommended to anyone that needs assistance in getting back on their feet to become independent again.”
“The entire staff was fantastic, from all her nurses to the administrators, to the people that took care of food, and cleaning. We couldn’t have asked for a better place for her end of life.”
“Everything is good but there are always a few to ruin a review. Two night time CNA’s have been horrible to my 96 yr old mom. I’ve brought it up to the head nurse who wrote a report I am told but she still has these aids.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering three recent deficiencies, including concerns about resident rights and protection of belongings. The facility shows recurring issues with infection control (cited in 2019 and 2024), resident rights violations, and quality of care problems including wound care and treatment planning. While most deficiencies appear corrected, the pattern of complaints and repeated infection control issues suggests ongoing challenges with fundamental care standards.
Dec 19, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Dec 3, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
May 9, 2024Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Oct 12, 2021Routine1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Apr 11, 2019Routine12
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Ownership & Operations
Who Operates This Facility
Southington Care Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
60 reviews from families & visitors
Official Website
Visit hhcseniorservices.org
Medicare data downloads
Original nursing home datasets
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