Summerstone Health and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 138 Google reviews
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What this means for your family
While Summerstone's therapy department is frequently praised for helping patients regain strength, the facility suffers from severe, recurring issues with understaffing and communication. If you are considering this facility, I strongly advise you to visit during a weekend or evening shift to observe staffing levels firsthand and to ask management specifically how they handle call-light response times and medication scheduling for residents with complex needs.
Google Reviews
Google Reviews
138 reviews on Google“Summerstone Health and Rehabilitation Center is a modern, visually appealing facility that receives polarized feedback. While many families praise the physical environment and specific therapy staff, a significant number of reviewers report serious concerns regarding chronic understaffing, slow response times to call lights, and inconsistent communication from management. Families should be aware that experiences vary drastically depending on the specific nursing shift and individual staff members assigned to their loved one.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Highly effective physical and occupational therapy teams
- Some dedicated and compassionate nursing/CNA staff
- Spacious and comfortable patient rooms
Concerns
- Chronic understaffing leading to slow response times (mentioned by 22 reviewers)
- Poor communication and difficulty reaching management/nursing (mentioned by 14 reviewers)
- Inconsistent medication management and scheduling (mentioned by 9 reviewers)
- Poor food quality and dining experience (mentioned by 7 reviewers)
- Neglect regarding basic hygiene and toileting assistance (mentioned by 8 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 119 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that the facility has a very active response rate to online feedback; how do you use that input to improve communication between families and the nursing staff?
- 2Given that physical and occupational therapy are noted as strong points here, how do you integrate those sessions into a resident's daily schedule to ensure they don't conflict with meal times or other activities?
- 3We understand that staffing levels can fluctuate; what specific protocols are in place to ensure that residents receive timely assistance with toileting and personal hygiene throughout the day and night?
- 4How is the medication management process structured to ensure that doses are administered consistently and on schedule for residents?
- 5What steps are being taken to enhance the dining experience and ensure that the food quality meets the nutritional and personal preferences of the residents?
- 6In the event of a medical emergency, what is the clear chain of communication to ensure that our family is notified immediately and kept informed of the situation?
Personalized based on this facility's data
Key Review Excerpts
“My father unfortunately is a resident of this nursing home. I am desperately looking for somewhere to move him. The quality of care (especially on weekends) is horrible.”
“My 88 year-old father was placed at Summerstone Health and Rehab center in Kernersville following a near-death experience with acute renal failure and internal bleeding. The facility is clean and well-kept. Kudos to Teresa, in the Business Office, Kristi (front desk), and especially Keyon (transportation).”
“The facility is very nice but the meal plan is horrendous. Dinner consists of 1 slice of sandwich bread with a hotdog weenie only and 3 broccoli florets. What is that for a supper time meal?”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Summerstone Health and Rehabilitation Center shows concerning patterns with families filing complaints that led to findings about unsafe conditions and improper resident discharges. The facility has persistent issues across all surveys with medication management, safety hazards, and building/fire safety systems. Most deficiencies are reportedly corrected, but the recurring problems with medication errors and safety suggest ongoing operational challenges families should investigate during visits.
Mar 19, 2026Routine3
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Mar 19, 2026Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Mar 3, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 10, 2025Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jan 10, 2025Complaint8
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Oct 27, 2023Routine14
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Federal Penalties
Fine
Jan 10, 2025
$14,511
Ownership & Operations
Who Operates This Facility
Summerstone Health and Rehabilitation Center
for profit
Chain Affiliation
Liberty Senior Living
37 facilities nationwide
Chain avg rating: 2.6/5 · Rank 24 of 35
Ownership & Management
Owners
John a Mcneill Jr 2012 Irrv Tr
Owner (parent company) · Organization
Liberty Healthcare Group LLC
Owner (parent company) · Organization
Liberty Healthcare Properties of Kernersville LLC
Owner (parent company) · Organization
Ronald B and Cynthia J Mcneill 2013 Irrv Tr
Owner (parent company) · Organization
Mcneill, John
Owner (parent company)
Mcneill, Ronald
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
138 reviews from families & visitors
Official Website
Visit libertyhealthcareandrehab.com
Medicare data downloads
Original nursing home datasets
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