North Carolina State Veterans Home Kernersville
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 11 Google reviews
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What this means for your family
This facility offers a clean, welcoming environment with excellent activity programs that help residents feel at home. However, families should be aware of reported issues regarding specific staff conduct; we recommend asking management directly about their process for handling staff grievances and ensuring resident safety.
Google Reviews
Google Reviews
11 reviews on Google“Families generally praise the facility for its cleanliness, friendly staff, and engaging activities that help residents feel at home. However, there are serious, recurring complaints regarding the conduct of a specific staff member, with reports of rude behavior and inadequate management response to these concerns.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Engaging resident activities and outings
- Friendly and respectful staff interactions
- Effective communication regarding resident care
Concerns
- Specific staff member exhibiting rude behavior and poor care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given your 5-star CMS rating for health inspections, what specific protocols do you have in place to maintain such a high standard of care for all 120 residents?
- 2I noticed your team is very active in responding to feedback online; how do you use that ongoing communication to ensure every family feels heard and supported?
- 3We read wonderful things about your activity program and outings; could you share a few examples of what a typical week of engagement looks like for a veteran living here?
- 4While the facility is clearly well-maintained, how do you ensure that every staff member consistently upholds the high level of respect and kindness that your team is known for?
- 5With 120 residents, how does your clinical team coordinate to ensure that personalized medical care remains a priority for each individual?
- 6In the event of a medical emergency, what is the immediate process for notifying family members and ensuring the resident receives the necessary care?
Personalized based on this facility's data
Key Review Excerpts
“My Dad, who served in the Air Force, has been at the Kernersville VA home since September. He is in the memory care unit. My sister and I feel so blessed and fortunate to have Dad in a place where he has such amazing care.”
“My dad has been a resident for a few months now, we absolutely love this place… more importantly my dad loves this place … he now refers to it as “home” or “were he lives” I’m so thankful that even with his disability they include him in all the activities.”
“Keynaya Jones is very horrible with the patients here. My dad has expressed his concerns about how he is treated in her care. I have already reported her multiple times & nothing has come about this.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 12 measures
7
measures
3
measures
2
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents who got a urinary tract infection
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
US average from Medicare published data
Inspection History
Ownership & Operations
Who Operates This Facility
North Carolina State Veterans Home Kernersville
government
Chain Affiliation
Pruitthealth
99 facilities nationwide
Ownership & Management
Owners
Nc Dept of Military and Veterans Affairs
Owner · Organization
Banks, Kathleen
Owner
Stephens, Nicole
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit pruitthealth.com
Medicare data downloads
Original nursing home datasets
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