Nursing HomeMedicaid Medicare 5-star

North Carolina State Veterans Home Kernersville

Strong Medicare quality ratings; public reviewers often praise clean, well-maintained facility. Still worth an in-person visit.

1795 Kernersville Medical Parkway, Kernersville, NC 27284|120 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.5/5

based on 20 Google reviews

(743) 209-3042 Directions Website

Street View

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What this means for your family

North Carolina State Veterans Home Kernersville has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: clean, well-maintained facility and engaging resident activities and outings. Review the component ratings and current source records before deciding.

Google Reviews

21 public Google reviews available

Families generally praise the facility for its cleanliness, friendly staff, and engaging activities that help residents feel at home. However, there are serious, recurring complaints regarding the conduct of a specific staff member, with reports of rude behavior and inadequate management response to these concerns.

Quality Themes

Tap a score for details

Strengths

Clean, well-maintained facility
Engaging resident activities and outings
Friendly and respectful staff interactions
Effective communication regarding resident care

Concerns

Specific staff member exhibiting rude behavior and poor care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 21 analyzed

How They Respond to Reviews

80%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1Given your 5-star CMS rating for health inspections, what specific protocols do you have in place to maintain such a high standard of care for all 120 residents?
2I noticed your team is very active in responding to feedback online; how do you use that ongoing communication to ensure every family feels heard and supported?
3We read wonderful things about your activity program and outings; could you share a few examples of what a typical week of engagement looks like for a veteran living here?
4While the facility is clearly well-maintained, how do you ensure that every staff member consistently upholds the high level of respect and kindness that your team is known for?
5With 120 residents, how does your clinical team coordinate to ensure that personalized medical care remains a priority for each individual?
6In the event of a medical emergency, what is the immediate process for notifying family members and ensuring the resident receives the necessary care?

Personalized based on this facility's data

Key Review Excerpts

“My Dad, who served in the Air Force, has been at the Kernersville VA home since September. He is in the memory care unit. My sister and I feel so blessed and fortunate to have Dad in a place where he has such amazing care.”

Memory care family member · 2025★★★★★

“My dad has been a resident for a few months now, we absolutely love this place… more importantly my dad loves this place … he now refers to it as “home” or “were he lives” I’m so thankful that even with his disability they include him in all the activities.”

Long-term resident's family · 2025★★★★★

“Keynaya Jones is very horrible with the patients here. My dad has expressed his concerns about how he is treated in her care. I have already reported her multiple times & nothing has come about this.”

Long-term resident's family · 2025★☆☆☆☆

Source: 21 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

1.19hrs

Registered nurses for medical care

Total Nursing

7.23hrs

All nurses + aides combined

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 14 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents on antipsychotic medication

↓ Lower is better

This Facility30.7%

Worse than Avg

Here

30.7%

15.4%

14.0%

Forsyth

16.0%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.3%

Better than Avg

Here

99.3%

93.5%

92.0%

Forsyth

93.3%

Residents with depression symptoms

↓ Lower is better

This Facility6.3%

Mixed vs Avgs

Here

6.3%

12.8%

5.9%

Forsyth

1.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents who got a urinary tract infection

↓ Lower is better

This Facility7.2%

Worse than Avg

Here

7.2%

1.6%

2.3%

Forsyth

1.5%

Residents with pressure sores (bedsores)

↓ Lower is better

This Facility2.2%

Better than Avg

Here

2.2%

4.6%

5.5%

Forsyth

7.4%

Residents whose walking got worse

↓ Lower is better

This Facility19.2%

Mixed vs Avgs

Here

19.2%

14.1%

18.3%

Forsyth

20.3%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

82.0%

80.6%

Forsyth

82.5%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Medicare public data

The latest standard survey reports 0 findings.

Detailed survey citations are not available in this profile, so this should not be read as a complete multi-year inspection history.

Ownership & Operations

Who Operates This Facility

Owner / Operator

North Carolina State Veterans Home Kernersville

Organization Type

government

Chain Affiliation

Chain Name

Pruitthealth

Chain Size

99 facilities nationwide

Ownership & Management

Owners

Nc Dept of Military and Veterans Affairs

Owner · Organization

Banks, Kathleen

Owner

Stephens, Nicole

Owner

Key personnel

Banks, KathleenOfficer / DirectorNc Dept of Military and Veterans AffairsManagerPiazza, MichaelManagerStephens, NicoleManagerWilliams, PhilipManager

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(743) 209-3042

pruitthealth.com

1795 Kernersville Medical Parkway

Kernersville, NC 27284

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

20 reviews from families & visitors

Official Website

Visit pruitthealth.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.