River Landing at Sandy Ridge
Strong Medicare quality ratings; families often praise beautiful, well-maintained campus. Still worth an in-person visit.
based on 183 Google reviews
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What this means for your family
River Landing is an exceptional choice for independent living, offering a beautiful campus and top-tier amenities. However, if you are considering the facility for a loved one requiring skilled nursing or memory care, it is critical to ask specific questions about staff-to-patient ratios and training protocols, as multiple families have reported concerns regarding care quality and response times in those specific units.
Google Reviews
Google Reviews
183 reviews on Google“River Landing at Sandy Ridge is widely praised for its beautiful, well-maintained campus and upscale amenities, including a nine-hole golf course and wellness center. While independent living residents and their families are generally very satisfied, several reviewers have raised serious concerns regarding the quality of care and staffing levels in the skilled nursing and memory care units. Prospective families should be aware of the distinction between the high-quality independent living experience and the potential challenges in higher-acuity care settings.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus
- Upscale amenities and facilities
- Friendly and professional staff
- Excellent independent living environment
Concerns
- Understaffing in skilled nursing/memory care (mentioned by 2 reviewers)
- Inadequate training for staff in high-acuity care (mentioned by 2 reviewers)
- Slow response times for call bells (mentioned by 2 reviewers)
- Toxic management/internal culture (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 189 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the beautiful campus environment, what specific daily activities or socialization programs are available to help residents feel integrated into the community?
- 2With the high level of care required in the memory care unit, how do you ensure your staff receives specialized, ongoing training to support residents with high-acuity needs?
- 3I noticed that staffing levels are highly rated by CMS; could you explain how you manage call bell response times to ensure residents feel supported promptly throughout the day and night?
- 4How does your leadership team foster a positive work culture to ensure that staff members feel supported and motivated in providing high-quality care?
- 5What is your protocol for handling medical emergencies, and how do you keep families informed when a resident’s health status changes?
- 6Since the facility maintains a high CMS rating, what specific quality assurance measures do you have in place to address and resolve the recent state-reported deficiencies?
Personalized based on this facility's data
Key Review Excerpts
“there is not enough help and some of the staff lack proper training especiall in feeding an at risk for choking patient. i have notice 1 staff member feeding 5-6 patients at a time.”
“An 87 yr. old, unable to walk, disoriented, and was left in a chair all night, Never put to bed!! Absolutely APPALLING!”
“The entire staff is devoted to giving genuine care to each of their patients every day. The peace of mind that this gives our family is impossible to put a price on.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
River Landing at Sandy Ridge shows recurring issues with fire safety systems and building infrastructure, with smoke barrier and heating/ventilation problems appearing across multiple surveys from 2023 to 2024. The facility has also had deficiencies in infection control, medication labeling, and daily care assistance. While all violations have been corrected according to state records, the pattern of repeated fire safety issues warrants attention during your visit to ensure proper safety measures are maintained.
Jan 8, 2026Routine2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 21, 2024Routine3
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Aug 16, 2023Routine5
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
River Landing at Sandy Ridge
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
183 reviews from families & visitors
Official Website
Visit riverlandingsr.org
Medicare data downloads
Original nursing home datasets
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