Suffield House Rehabilitation and Healthcare Cente
Strong Medicare quality ratings; families often praise clean, well-maintained, and modern facility. Still worth an in-person visit.
based on 62 Google reviews
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What this means for your family
Suffield House is highly regarded for its clean, modern environment and effective rehabilitation services, making it a strong candidate for recovery. However, families should remain proactive in their communication; ensure you establish a clear point of contact with the social work team upon admission to avoid the coordination issues noted by some reviewers.
Google Reviews
Google Reviews
62 reviews on Google“Suffield House is widely praised for its clean, modern, and resort-like environment, with many families highlighting the attentive nursing staff and effective physical therapy programs. While the vast majority of reviews are highly positive, a few families have reported concerns regarding inconsistent communication from social workers and occasional lapses in bedside care responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained, and modern facility
- Attentive and compassionate nursing staff
- Effective physical therapy and rehabilitation programs
- Welcoming and professional front desk team
Concerns
- Inconsistent communication from social workers and nursing staff (mentioned by 2 reviewers)
- Inadequate assistance with basic patient needs (e.g., bathroom assistance) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 55 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's 5-star health inspection rating, what specific protocols do you have in place to maintain this level of cleanliness and safety on a daily basis?
- 2With a staffing rating of 3 out of 5, how do you ensure that residents receive timely assistance with personal needs like bathroom visits and mobility throughout the day?
- 3I noticed your team is very active in responding to online feedback; what is your preferred method for families to communicate with social workers and nursing staff to ensure we stay updated on our loved one's care?
- 4What does a typical daily schedule look like for residents here, and how do you encourage participation in social or rehabilitation activities?
- 5Since you have a strong reputation for physical therapy, how are those rehabilitation goals integrated into a resident's overall daily care plan?
- 6In the event of a sudden medical change, what is your facility's protocol for notifying family members and coordinating with local emergency services?
Personalized based on this facility's data
Key Review Excerpts
“This is a resort compared to most places and their physical therapy is second to None. The food is fantastic when I was in the hospital I lost 60 pounds and when I was at Suffield house I gained 10.”
“My father ended up here after a stay in a hospital. It was supposed to be temporary but he decided, ultimately, to make it a permanent stay. He was taken care of very well by all the staff and thrived on the socialization opportunities afforded to the residents there.”
“The rooms look like bedrooms not hospital rooms. The whole facility is beautiful and everyone is friendly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Suffield House has a concerning pattern of deficiencies including multiple complaint-triggered issues where families filed reports about abuse reporting, accident prevention, and pain management. The facility shows recurring problems with safety hazards, resident communication, and fire safety systems across multiple surveys. While most deficiencies show correction dates, the recent complaint-based violations and repeated safety issues suggest ongoing care quality concerns that warrant careful consideration.
Dec 23, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 14, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 9, 2025Routine10
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jan 9, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 10, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 6, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Ownership & Operations
Who Operates This Facility
Suffield House Rehabilitation and Healthcare Cente
for profit
Chain Affiliation
Atlas Healthcare
29 facilities nationwide
Chain avg rating: 3.8/5 · Rank 1 of 28 (Best)
Ownership & Management
Owners
Suffield Snf Operations Holdings LLC
Owner · Organization
Hb Suffield Holdings LLC
Owner (parent company) · Organization
Ls Suffield Holdings LLC
Owner (parent company) · Organization
Sg Suffield Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
62 reviews from families & visitors
Official Website
Visit suffieldrhc.com
Medicare data downloads
Original nursing home datasets
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