Bickford Health Care Center
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 5 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (24 vs median 12)
Bottom 25% in CT · Meets national RN staffing standard · Above recommended total nurse staffing · $64,623 in fines
What this means for your family
Based on recent reports, this facility is currently facing critical staffing shortages and serious allegations of patient mistreatment. Families are strongly advised to look elsewhere, as the current environment appears to pose significant risks to resident safety and well-being.
Google Reviews
Google Reviews
5 reviews on Google“Bickford Health Care Center faces severe criticism regarding staffing levels and patient safety. Multiple reviewers have reported significant neglect, including allegations of physical mistreatment and a lack of basic responsiveness to patient needs.”
Quality Themes
Tap a score for detailsStrengths
- None identified in provided reviews
Concerns
- Severe understaffing (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on staffing levels, could you walk me through your current shift-change process and how you ensure consistent care coverage throughout the day and night?
- 2With 24 recent state-identified deficiencies, what specific improvements or new protocols has the leadership team implemented to address these concerns and ensure resident safety?
- 3How does your nursing team manage medication administration to ensure accuracy and timeliness for residents with complex health needs?
- 4Since residents often thrive on routine, what does a typical daily activity schedule look like for someone living here, and how do you encourage participation?
- 5In the event of a medical emergency, what is your protocol for notifying family members and coordinating with local hospitals?
- 6What steps are you taking to improve the overall quality of care and resident experience to better align with the needs of your 48 residents?
Personalized based on this facility's data
Key Review Excerpts
“My dad came into the faculty. He was delirious from heart and oxygen issues some lady hit him in the head with a book and gave him adivan to shut him up.”
“Understaff need more nurses and CNA . They have no staff to take care of the patients”
“Understaffed, under financed,”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
10
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bickford Health Care Center has an extensive history of federal violations with 85 deficiencies across 8 surveys, including 13 complaint-triggered issues where families filed concerns with authorities. Recurring problems span abuse prevention and reporting, care planning, and patient safety hazards. While all violations show correction dates, the persistent pattern of serious deficiencies across multiple years suggests ongoing operational challenges families should carefully consider.
Mar 25, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 9, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 3, 2026Complaint6
Nursing and Physician Services Deficiencies
Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Feb 13, 2026Complaint11
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided.
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Nursing and Physician Services Deficiencies
Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care.
Nov 4, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 14, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Federal Penalties
Fine
Jan 13, 2026
$57,715
Fine
Mar 14, 2025
$55,632
Fine
Dec 11, 2024
$8,991
Payment Denial
Apr 29, 2024
71-day denial
Ownership & Operations
Who Operates This Facility
Bickford Health Care Center
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
5 reviews from families & visitors
Official Website
Visit bickfordhcc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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