See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Investigative

Parkway Pavilion Health and Rehabilitation Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1157 Enfield Street, Thompsonville · Enfield, CT 06082130 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 85 Google reviews

5
4
3
2
1
Parkway Pavilion Health and Rehabilitation Center Nursing Home in Enfield, CT — Street View
Street View

Watch Parkway Pavilion Health and Rehabilitation Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Above-median deficiencies (26 vs median 12)
  • High RN turnover (62%)

Bottom 25% in CT · Below recommended RN staffing · $8,018 in fines · Abuse citation

Source: Medicare data

What this means for your family

This facility's rehabilitation department is frequently praised for helping patients regain independence, making it a potential candidate for short-term recovery. However, families should be extremely cautious and conduct unannounced visits, as there are recurring, serious reports of neglect and slow response times that suggest inconsistent quality of care.

Google Reviews

Google Reviews

85 reviews on Google
Parkway Pavilion Health and Rehabilitation Center receives highly polarized feedback, with many families praising the dedicated therapy team and compassionate nursing staff for successful rehabilitation outcomes. However, a significant number of reviewers report serious concerns regarding neglect, poor hygiene, and inconsistent staffing levels, particularly during off-hours. Families should carefully weigh the reported successes in physical therapy against the recurring allegations of inadequate patient care and communication.

Quality Themes

Tap a score for details
Food3.0Staff7.0Clean6.0Activities9.0Meds3.0MemoryN/AComms6.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy teams
  • Warm, compassionate nursing and aide staff
  • Engaging and varied activity programs
  • Clean and well-maintained facility environment

Concerns

  • Inadequate staffing levels leading to slow response times (mentioned by 4 reviewers)
  • Poor hygiene and sanitation practices (mentioned by 4 reviewers)
  • Poor food quality and unappealing meals (mentioned by 3 reviewers)
  • Incompetent or neglectful medical care (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'18(2)'20(1)'22(12)'24(1)'26(14)

Distribution · 89 analyzed

5
67
4
4
3
2
2
1
1
15
13 reviews posted between Nov 21, 2025Nov 22, 2025 · 13 were 5-star

How They Respond to Reviews

7%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how they work with residents to regain their independence?
  • 2Since we want to ensure our loved one is well-supported, what specific protocols do you have in place to ensure medication management is handled accurately and timely?
  • 3How does the facility manage staffing during the night or weekend shifts to ensure residents receive prompt assistance when they ring their call lights?
  • 4What are some of the favorite daily activities or social programs that keep the residents engaged and connected with one another?
  • 5Can you describe your current processes for maintaining high standards of cleanliness and sanitation in the resident rooms and common areas?
  • 6In the event of a medical emergency or a sudden change in health status, what is the immediate procedure for notifying the family and coordinating care?

Personalized based on this facility's data


Key Review Excerpts

The rehab people were wonderful! Mom was there for two days and on the third day, Easter Sunday evening she rang the bell for assist to the bathroom. After an hour and half she got out of bed and attempted to walk to the bathroom but fell on the floor and broke her other hip.

Rehab patient's family · 2021☆☆☆☆

The first time my mother went there nearly 2 years they were okay. This last time a couple of weeks ago they Neary killed her. Tech had given her a breathing treatment and then 'forget ' to hook her oxygen back up leaving her sitting in her room for several hours in room oxygen until her oxygen sat went down to 50 percent.

Resident's family · 2022☆☆☆☆

The staff at PP are amazing. The whole place just feels good with all the positive and loving assistance they all provide. I can't thank them enough for helping me make my dad's last days warm and loving.

Hospice family member · 2020★★★★★
Source: 85 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.32hrs
43%
Registered nurses for medical care
Total Nursing
3.24hrs
79%
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)
RN Turnover
56%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

1

measures

Worse Than Avg

13

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility81.8%
Worse than Avg
Here
81.8%
US
93.4%
CT
88.0%
Capitol
91.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility86.8%
Worse than Avg
Here
86.8%
US
95.5%
CT
93.5%
Capitol
93.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility23.0%
Worse than Avg
Here
23.0%
US
14.4%
CT
18.2%
Capitol
16.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility12.5%
Mixed vs Avgs
Here
12.5%
US
12.1%
CT
19.7%
Capitol
19.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility22.6%
Worse than Avg
Here
22.6%
US
15.4%
CT
17.8%
Capitol
17.1%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.0%
Worse than Avg
Here
25.0%
US
19.4%
CT
24.9%
Capitol
24.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility33.1%
Worse than Avg
Here
33.1%
US
81.8%
CT
71.0%
Capitol
78.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility42.6%
Worse than Avg
Here
42.6%
US
79.7%
CT
69.7%
Capitol
72.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.7%
Worse than Avg
Here
1.7%
US
1.6%
CT
1.5%
Capitol
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

25deficiencies
1penalties
Well above state avg (12.8)
13 complaint-triggered
$8,018 in fines

Families have filed multiple complaints about this facility, with recurring issues in accident prevention and safety appearing across several reports since 2019. The facility shows persistent problems with medication management, care planning, and protecting residents from abuse and neglect. While all deficiencies show correction dates, the repeated nature of safety violations and ongoing family complaints suggest systemic care quality concerns that prospective families should carefully investigate before choosing this facility.

Nov 28, 2025Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 13, 2025Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Apr 8, 2025Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 7, 2025Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Nov 12, 2024Complaint
2
0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Sep 11, 2024Routine
33
0726Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0908Potential for harm · WidespreadCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0947Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0691Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0868Potential for harm · IsolatedCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0940Potential for harm · IsolatedCorrected

Administration Deficiencies

Develop, implement, and/or maintain an effective training program for all new and existing staff members.

0037Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0541Potential for harm · IsolatedCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0711Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0914Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0927Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

Federal Penalties

Fine

Jan 8, 2024

$8,018

Ownership & Operations

Who Operates This Facility

Owner / Operator

Parkway Pavilion Health and Rehabilitation Center

Organization Type

for profit

Ownership & Management

Owners

Wachusett Ventures LLC

Owner · Organization

Wakefield Capital LLC

Owner (parent company) · Organization

Dennehy, Raymond

Owner (parent company)

Kirchick, Joel

Owner (parent company)

Vera, Steven

Owner (parent company)

Key personnel

Wachusett Ventures LLCManagerAffainie, UrsulaManagerAntico, JoanManagerCabot, MelissaManagerDennehy, RaymondManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

Call