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Medicare shows an abuse citation on record. Review the linked inspection sources and ask the facility about corrective action before deciding.
based on 89 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Medicare shows an abuse citation on record. Read the linked source details, ask the administrator what corrective action was taken, and independently verify the facility’s current status before deciding.
Parkway Pavilion Health and Rehabilitation Center receives highly polarized feedback, with many families praising the dedicated therapy team and compassionate nursing staff for successful rehabilitation outcomes. However, a significant number of reviewers report serious concerns regarding neglect, poor hygiene, and inconsistent staffing levels, particularly during off-hours. Families should carefully weigh the reported successes in physical therapy against the recurring allegations of inadequate patient care and communication.
Quality Themes
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Concerns
Rating Trends
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Distribution · 93 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“The rehab people were wonderful! Mom was there for two days and on the third day, Easter Sunday evening she rang the bell for assist to the bathroom. After an hour and half she got out of bed and attempted to walk to the bathroom but fell on the floor and broke her other hip.”
“The first time my mother went there nearly 2 years they were okay. This last time a couple of weeks ago they Neary killed her. Tech had given her a breathing treatment and then 'forget ' to hook her oxygen back up leaving her sitting in her room for several hours in room oxygen until her oxygen sat went down to 50 percent.”
“The staff at PP are amazing. The whole place just feels good with all the positive and loving assistance they all provide. I can't thank them enough for helping me make my dad's last days warm and loving.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
2
measures
11
measures
4
measures
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed multiple complaints about this facility, with recurring issues in accident prevention and safety appearing across several reports since 2019. The facility shows persistent problems with medication management, care planning, and protecting residents from abuse and neglect. While all deficiencies show correction dates, the repeated nature of safety violations and ongoing family complaints suggest systemic care quality concerns that prospective families should carefully investigate before choosing this facility.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Federal Penalties
Fine
Jan 8, 2024
$8,018
Parkway Pavilion Health and Rehabilitation Center
for profit
Owners
Wachusett Ventures LLC
Owner · Organization
Wakefield Capital LLC
Owner (parent company) · Organization
Dennehy, Raymond
Owner (parent company)
Kirchick, Joel
Owner (parent company)
Vera, Steven
Owner (parent company)
Key personnel
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Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
89 reviews from families & visitors
Official Website
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Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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