Parkway Pavilion Health and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 85 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (26 vs median 12)
- High RN turnover (62%)
Bottom 25% in CT · Below recommended RN staffing · $8,018 in fines · Abuse citation
What this means for your family
This facility's rehabilitation department is frequently praised for helping patients regain independence, making it a potential candidate for short-term recovery. However, families should be extremely cautious and conduct unannounced visits, as there are recurring, serious reports of neglect and slow response times that suggest inconsistent quality of care.
Google Reviews
Google Reviews
85 reviews on Google“Parkway Pavilion Health and Rehabilitation Center receives highly polarized feedback, with many families praising the dedicated therapy team and compassionate nursing staff for successful rehabilitation outcomes. However, a significant number of reviewers report serious concerns regarding neglect, poor hygiene, and inconsistent staffing levels, particularly during off-hours. Families should carefully weigh the reported successes in physical therapy against the recurring allegations of inadequate patient care and communication.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Warm, compassionate nursing and aide staff
- Engaging and varied activity programs
- Clean and well-maintained facility environment
Concerns
- Inadequate staffing levels leading to slow response times (mentioned by 4 reviewers)
- Poor hygiene and sanitation practices (mentioned by 4 reviewers)
- Poor food quality and unappealing meals (mentioned by 3 reviewers)
- Incompetent or neglectful medical care (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 89 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how they work with residents to regain their independence?
- 2Since we want to ensure our loved one is well-supported, what specific protocols do you have in place to ensure medication management is handled accurately and timely?
- 3How does the facility manage staffing during the night or weekend shifts to ensure residents receive prompt assistance when they ring their call lights?
- 4What are some of the favorite daily activities or social programs that keep the residents engaged and connected with one another?
- 5Can you describe your current processes for maintaining high standards of cleanliness and sanitation in the resident rooms and common areas?
- 6In the event of a medical emergency or a sudden change in health status, what is the immediate procedure for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The rehab people were wonderful! Mom was there for two days and on the third day, Easter Sunday evening she rang the bell for assist to the bathroom. After an hour and half she got out of bed and attempted to walk to the bathroom but fell on the floor and broke her other hip.”
“The first time my mother went there nearly 2 years they were okay. This last time a couple of weeks ago they Neary killed her. Tech had given her a breathing treatment and then 'forget ' to hook her oxygen back up leaving her sitting in her room for several hours in room oxygen until her oxygen sat went down to 50 percent.”
“The staff at PP are amazing. The whole place just feels good with all the positive and loving assistance they all provide. I can't thank them enough for helping me make my dad's last days warm and loving.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
1
measures
13
measures
3
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints about this facility, with recurring issues in accident prevention and safety appearing across several reports since 2019. The facility shows persistent problems with medication management, care planning, and protecting residents from abuse and neglect. While all deficiencies show correction dates, the repeated nature of safety violations and ongoing family complaints suggest systemic care quality concerns that prospective families should carefully investigate before choosing this facility.
Nov 28, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 13, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 8, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 7, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nov 12, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Sep 11, 2024Routine33
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Develop, implement, and/or maintain an effective training program for all new and existing staff members.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Federal Penalties
Fine
Jan 8, 2024
$8,018
Ownership & Operations
Who Operates This Facility
Parkway Pavilion Health and Rehabilitation Center
for profit
Ownership & Management
Owners
Wachusett Ventures LLC
Owner · Organization
Wakefield Capital LLC
Owner (parent company) · Organization
Dennehy, Raymond
Owner (parent company)
Kirchick, Joel
Owner (parent company)
Vera, Steven
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
85 reviews from families & visitors
Official Website
Visit parkwaypavilion-health.com
Medicare data downloads
Original nursing home datasets
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