Touchpoints at Chestnut
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 35 Google reviews

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What this means for your family
This facility's rehab therapy department is frequently praised, making it a potential option for short-term recovery. However, families must be aware of significant, recurring reports of understaffing and poor communication. We strongly recommend visiting in person to observe the cleanliness of the rooms and asking management directly about their current staffing ratios and response protocols for call bells.
Google Reviews
Google Reviews
35 reviews on Google“Touchpoints at Chestnut receives highly polarized feedback, with experiences ranging from compassionate, attentive care to reports of severe neglect and poor facility conditions. While many families praise the physical and occupational therapy teams, there is a consistent pattern of concern regarding understaffing, slow response times, and poor communication. Families should be aware that the facility's quality of care appears to vary significantly depending on the specific staff on duty and the wing of the building.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective Physical and Occupational Therapy teams
- Compassionate and attentive individual staff members
- Strong support for rehab recovery
- Welcoming and helpful front-desk staff
Concerns
- Chronic understaffing and slow response times to call bells (mentioned by 9 reviewers)
- Poor communication and difficulty reaching the facility by phone (mentioned by 4 reviewers)
- Unsanitary facility conditions and lack of cleanliness (mentioned by 4 reviewers)
- Inadequate medical attention and medication management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the strong reputation of your physical and occupational therapy teams, how do you ensure that progress made in rehab is consistently supported by nursing staff throughout the rest of the day?
- 2I noticed that response times to call bells are a common concern for families; what specific protocols or technology do you have in place to ensure residents receive timely assistance?
- 3Communication is very important to our family; what is the best way for us to reach the clinical team for updates, and how do you handle after-hours inquiries?
- 4We read that cleanliness has been a challenge for some; could you walk us through your current housekeeping schedule and how you maintain sanitary standards in resident rooms?
- 5Regarding medication management, what oversight processes are in place to ensure that prescriptions are administered accurately and on schedule?
- 6Since you have a smaller community of 60 residents, what kind of daily social activities or engagement programs are available to keep residents active and connected?
Personalized based on this facility's data
Key Review Excerpts
“The staff and the therapist PT and everyone was just amazing with my mom. My mom does have an outgoing personality. But also can be a little impatient at times, but they were amazing with her throughout this whole journey.”
“The room was filthy! The dust on the curtains was as thick as a nickle. If I were asthmatic I'd have had an attack. There was blood on the call bell that wasn't mine and no matter how much I complained nothing was done.”
“My mom just came home after 2 months at Chestnut where, between my sister and me, we were there a total of 9-10 hours a day. Care from the aids was minimal, sometimes bordering on neglect. Both the doctor and the nurse were dismissive about our concern that our mom had a UTI.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning issues with families filing complaints that led to federal investigations, revealing problems with resident dignity, abuse protection, personal care, and record keeping. Primary recurring concerns span fire safety systems, care planning, and staff training, with quality of care deficiencies appearing across multiple surveys. While the facility has corrected all cited issues, the pattern of complaints and repeated problems in essential care areas warrants careful evaluation during any visit.
Aug 18, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Apr 24, 2025Routine18
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Emergency Preparedness Deficiencies
Develop a communication plan.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Give residents a notice of rights, rules, services and charges.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Apr 24, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 28, 2023Routine19
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Meet other general requirements that are deficient.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 28, 2023Complaint1
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Jul 30, 2021Routine5
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Touchpoints at Chestnut
for profit
Chain Affiliation
Icare Health Network
12 facilities nationwide
Chain avg rating: 2.9/5 · Rank 6 of 12
Ownership & Management
Owners
Global World Investors
Owner · Organization
Premier First Investors, Lllp
Owner · Organization
Krausz, Hersch
Owner
Melamed, Solomon
Owner
Salazar, V. Robert
Owner
Sebbag, David
Owner
Wright, Christopher
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit touchpointsatchestnut.com
Medicare data downloads
Original nursing home datasets
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