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Nursing HomeMedicaid Investigative

Care One at Redstone

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

135 Benton Drive, East Longmeadow, MA 01028254 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 251 Google reviews

5
4
3
2
1
Care One at Redstone Nursing Home in East Longmeadow, MA — Street View
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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (13 vs median 7.0)
  • High RN turnover (54%)

Below average in MA · Below recommended RN staffing · Above average staffing · Below chain average · $16,720 in fines

Source: Medicare data

What this means for your family

This facility has a strong reputation for physical therapy and modern, clean accommodations, making it a potential choice for short-term rehab. However, the recurring reports of severe neglect and slow response times to call bells are critical red flags. If you choose this facility, ensure you have a family member present frequently to advocate for your loved one's basic needs and monitor medication administration.

Google Reviews

Google Reviews

251 reviews on Google
CareOne at Redstone presents a highly polarized experience for families. While many reviewers praise the facility for its cleanliness, welcoming atmosphere, and dedicated physical therapy team, a significant number of families report severe neglect, including long wait times for call bells, poor hygiene, and communication failures regarding medical care. Families should be aware that experiences appear to vary drastically depending on the specific unit and staffing levels at the time of stay.

Quality Themes

Tap a score for details
Food4.0Staff5.0Clean6.0Activities7.0Meds2.0MemoryN/AComms3.0Value3.0

Strengths

  • Professional and effective physical and occupational therapy
  • Clean, modern, and well-maintained physical environment
  • Friendly and welcoming reception staff
  • Compassionate care during end-of-life transitions

Concerns

  • Excessive wait times for call bells and basic assistance (mentioned by 12 reviewers)
  • Poor hygiene and failure to assist with toileting/incontinence (mentioned by 9 reviewers)
  • Chronic understaffing leading to neglect (mentioned by 8 reviewers)
  • Lack of communication regarding medical status and discharge (mentioned by 6 reviewers)
  • Medication management errors or delays (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

2343.12021(9)3.82022(28)2.72023(9)2.82024(32)3.02025(17)4.42026(51)

Distribution · 146 analyzed

5
86
4
8
3
2
2
3
1
47
33 reviews posted between Mar 25, 2026Apr 1, 2026 · 33 were 5-star
14 reviews posted between Mar 30, 2026Apr 1, 2026 · 14 were 5-star

How They Respond to Reviews

10%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed your reception team is very welcoming; how does the front desk staff help keep families updated on their loved one's medical status and changes in care?
  • 2With the physical and occupational therapy being a highlight here, how do you coordinate with therapists to ensure a resident's specific mobility goals are met?
  • 3How does the nursing team manage call bells and ensure that residents receive timely assistance with personal care and hygiene throughout the day?
  • 4What specific protocols are in place to ensure medication is administered accurately and without delays?
  • 5Could you tell me more about the dining experience and how the meal service is structured for the residents?
  • 6In the event of a medical emergency after hours, what is the process for notifying the family and coordinating with doctors?

Personalized based on this facility's data


Key Review Excerpts

The rehab therapists are very knowledgeable and encouraging, all of them. They work to engage there residents in daily activities and therapies.

Long-term resident's family · 2025★★★★

I pressed button for light on door and assistance. No kidding OVER AN HOUR STILL NO ONE CAME. I helped my mom , figured out where things were and left worried and disgusted.

Long-term resident's family · 2024☆☆☆☆

The facility was clean, well-kept, and has a welcoming atmosphere. It gives our family peace of mind knowing he’s in such good hands.

Long-term resident's family · 2026★★★★★
Source: 251 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.38hrs
51%
Registered nurses for medical care
Total Nursing
3.75hrs
92%
All nurses + aides combined
Staff Turnover
46%
Lower is better (< 30% = good)
RN Turnover
54%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

9

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.6%
Better than Avg
Here
3.6%
US
12.1%
MA
13.7%
Hampden
8.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility11.6%
Better than Avg
Here
11.6%
US
15.4%
MA
21.3%
Hampden
18.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility22.3%
Worse than Avg
Here
22.3%
US
15.3%
MA
16.4%
Hampden
15.7%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility91.0%
Worse than Avg
Here
91.0%
US
95.5%
MA
94.8%
Hampden
97.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.3%
Worse than Avg
Here
25.3%
US
19.4%
MA
21.4%
Hampden
24.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.4%
Better than Avg
Here
14.4%
US
19.5%
MA
19.4%
Hampden
17.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility64.6%
Worse than Avg
Here
64.6%
US
81.8%
MA
77.6%
Hampden
78.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility71.4%
Worse than Avg
Here
71.4%
US
79.7%
MA
77.7%
Hampden
80.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
MA
1.3%
Hampden
1.0%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
1penalties
Above state avg (8.9)
10 complaint-triggered
$16,720 in fines

Care One at Redstone has persistent problems across multiple surveys, with families filing 9 complaints triggering inspections. Recurring deficiencies involve medication management errors, failure to notify families of resident incidents, and nutritional care issues. The facility shows ongoing compliance challenges with the same problems appearing repeatedly across different surveys, suggesting difficulty maintaining consistent standards despite correction efforts.

Mar 31, 2026Complaint
1
0773Potential for harm · IsolatedResolved (past non-compliance)

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

Oct 22, 2025Complaint
1
0806Actual harm · IsolatedResolved (past non-compliance)

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

Aug 20, 2025Routine
9
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0687Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate foot care.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0800Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0584Minimal · Pattern

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

Jun 25, 2025Complaint
3
0580Potential for harm · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0755Potential for harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0760Potential for harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Apr 3, 2025Complaint
2
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Jun 6, 2024Routine
23
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0580Potential for harm · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0697Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0004Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0015Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0026Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0030Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0531Potential for harm · IsolatedCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0914Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Federal Penalties

Fine

Oct 22, 2025

$16,720

Ownership & Operations

Who Operates This Facility

Owner / Operator

Care One at Redstone

Organization Type

for profit

Chain Affiliation

Chain Name

Careone

Chain Size

37 facilities nationwide

Chain avg rating: 3.4/5 · Rank 29 of 37

Ownership & Management

Owners

Thci of Massachusetts, LLC

Owner · Organization

Care Realty, LLC

Owner (parent company) · Organization

Des-I 2016 Grat

Owner (parent company) · Organization

Straus, Daniel

Owner (parent company)

Key personnel

Baruch, DavidW-2 Managing EmployeeBaruch, DavidOfficer / DirectorHealthbridge Management LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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